Managing Infrastructure Services Presented by iVERSA Inc and

Managing Infrastructure Services Presented by i-VERSA Inc and i-VERSA PVT Ltd Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Agenda ‣ About i-VERSA ‣ Corporate Summary & Practice Overview ‣ Infrastructure ‣Approach and Methodology ‣Flexible Engagement Models & Robust Delivery Methodology ‣ Value Proposition and Differentiators ‣ Technical Alliances ‣ Our Assets – People and Tools ‣ Case Studies ‣ Benefits Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Corporate Summary • An established high-potential player, with rich experience in developing Products , Applications and demonstrating unrivaled experience in managing the most complex IT Infrastructure environments • Headquarters in Chicago, we work out of USA, UK and India • Experience spans multiple industry segments across varied geographical locations • ISO 27001 : 2005 initiative • ITIL® best practice standards and guidelines • Industry’s most dependable IT partners with ISO processes, agile methodologies and the right technological competency. Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Evolution of Infrastructure Services Degree of Virtualization and Efficiency of Client IT Services Evolution Chaotic – Reactive – Proactive – Managed – Utility - Automated Partial Managed Services §Proactive §Remote Management §Allows detailed understanding of Clients Fully Managed Services §SLA with fixed monthly costs §HW as a Service (Hosting) §SW as a Service ( Hosting) IT as Investment §Scheduled Support §Client Understands value of IT §Somewhat Proactive §Downtime reduced Break / Fix §Total reactive §Client Pays for downtime §Low Investment / Low return Degree of Virtualization and Efficiency Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

i-VERSA Practice Overview i-VERSA provides full life cycle service and support to your infrastructure services portfolio that range from simple deployments to highly complex solutions i-VERSA take leverage of a decade-long proven expertise spanning entire IT Infrastructure lifecycle in delivering a vast range of services as described in our practices overview Networks Managed Services Security Servers Consulting Services Databases Storage ISO 27001 – BS 7799 ISO 27000 - ITIL - ITSM i-VERSA Practices Overview Application Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Application Services At i-VERSA, our Application Managed services practice focuses on application administration and Production support of enterprise applications. Our comprehensive services on application server support includes: Application Monitoring and Management Technical Competency / Expertise Ø 24/7 Monitoring and Management IIS / PWS Ø Systems Programming Weblogic Ø Custom Data Replication Solutions Web sphere Ø Version Management Tomcat Ø Performance Management Jboss Ø Trouble Ticketing Ø Vendor Management Ø Offsite Tape Rotation Ø Production Database Administration Ø Disaster Recovery Ø Capacity Planning Ø Security Management Ø Problem Determination Ø Data Backup & Recovery Ø Batch Job Processing Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Database Management Database Administration & Monitoring Ø Terabyte Database Administration Ø Database Architecture Design & Implementation Ø Streams / Materialized Views Ø Database Installation, Upgrades, Migration Ø OEM Configuration Ø Issue Trouble Shooting & Alerts (SMS / Email) and Configuration Ø Database performance monitoring and tuning Ø Patch Management Technical Competency / Expertise Ø Database refresh and Maintenance Ø SQL Tuning analysis Ø Space management and capacity planning Ø Security administration and maintenance Ø Object creation and management My SQL Web-based Applications Oracle 8 i /9 i / 10 g/ 11 g Client/Server Applications MS SQL Server 2000 and above IBM DB 2 Sybase Ø Shell Scripting Ø RAC Implementation Ø Data guard Setup Tools Ø Data warehouse Migration Ø Database Auditing Ø Backup Policy Ø Database Reorganization WINSCP JIRA PUTTY VPN SQL Developer (contd…) Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Network Services i-VERSA strong capability spreads across all networking technologies and products like routers, switches, firewalls, remote access devices and wireless devices with an agreed SLA and robust ITIL compliant process. i-VERSA Network management services include: LAN, WAN Services Network Build & Integration Network Optimization & Audit Services Wireless Network Services i-VERSA Network Services DC Networking Network Management Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Security Services i-VERSA Security solutions are delivered from our ISO 27001, ISO 9000 & ISO 20000 compliant Security Operations Center – SOC, ensuring all our services are aligned with industry standard such as ISO 17799 or BS 7799, NIST, CERT. , and compliance and regulatory requirements (So. X, HIPAA, GLIBA, etc. ) Our wide range security services spectrum includes Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Server Management Services Server efficiency, virtualization, and redundancy Data Backup and Storage management Patch Management Periodic Maintenance Enforce Security with virus protection Nightly Offsite Data Storage and Rapid file / Server Capacity Planning Issue Troubleshooting Technical Competency / Expertise Cisco Call Manager My SQL Asterisk Server Oracle Microsoft IIS MS SQL Server Apache IBM UDB Tomcat & JBoss Lotus Notes, Domino IBM Web sphere Cognos BI BEA Web logic MS Exchange Biz. Talk Server Sharepoint Servers LINUX, UNIX Servers Server Monitoring Services Application Monitoring Service Monitoring Tools CPU, Memory and Disk Utilization Monitoring App. Manager Server and Service Response Time Monitoring OP Manager Alerting (SMS, Email ) Groundwork Monitoring Non-SNMP devices Historical Analysis and Reports Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Storage and Backup Technical Competency / Expertise Storage and Backup Ø SQL Ø SAN / NAS / DAS / Backup solution design and deployment Ø My SQL Ø Data backup & Administration Ø MS SQL Server Ø Performance - I/O ØIBM DB 2 Ø Oracle 8 i /9 i / 10 g/ 11 g Ø Sybase Ø Disaster recovery and replication Tools Ø Storage Database Backups Ø System integration/administration for enterprise storage area networks Ø Storage resource monitoring and management NAS & i. SCSI SAN Storage Servers VERITAS Net Backup Datacenter 3. 4/4. 5 ETERNUS Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

End User Computing Our End User services encompasses 24/7 management of Desktops and OS, Office Automation applications, Business applications, Asset management and Compliance checks, Standard image creation and Deployment, break-fix and IMAC. In detail our services includes Desktop Management Desktop & Application Management Desktop Security Management Asset Management Desktop Rollout OS Support Anti Virus Management Asset Management Install, Move, Add, & Change (IMAC) services Shrink-wrap software support services Patch Management Service Desk Data backup and restore First level application support services Security Measurement and Awareness Hardware break fix Migration Hardware Standards Establishment Security Process controls Support Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Infrastructure Overview Scalable Offshore Development center in India 24/7 power backup for uninterrupted power supply and seamless operations Security personnel deployment 24/7 with advanced security monitoring systems Confidentiality through electronic card based access control system Secure, Internet, Intranet and e-mail access and network security by firewall, DMZ, IDS / IPS, Antispam International VOIP numbers for calling offshore development center in India High-end servers on various platforms (UNIX, Linux and Windows) Branded workstations with Latest configurations Structured cabling for ideal performance Multiple ISPs services, each coming in from different locations, and different providers from uninterrupted internet access 3 -tier security framework that consists of robust, Legal, Physical and Logical Security Measures Advanced VPN Technology - Secured, robust, encrypted data transfer between the client and our center Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

i-VERSA Approach and Methodology i-VERSA follows a seven-phased approach in delivering the support service. The approach adopted is flexible, cost effective, and aligned to security and quality standards for attaining the objective of clients business needs. Phases of this approach involve: Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Our Assets Best of Breed – Best of Exposure • Operating System: Windows, Solaris, HP-UX, AIX, Linux • Database: MS-SQL, My. SQL, Oracle, Sybase, Postgres SQL • Messaging: MS-Exchange, Lotus Domino • Web / App servers: Weblogic, Websphere, i. Planet, Apache, Tomcat, IIS, Cold. Fusion • Network Certifications: CCNA/CCNP/CCIE • System Certifications: RHCE, SCSA, SCNA, MCSE, MCSD, MCITP • Database Certifications: OCP, OCA, MCDBA • Security Certifications: CISSP, CISA, BS 7799 auditors • Process Certifications: ITIL, Six Sigma Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

i-VERSA Delivery Model • Remote support - Offsite – Hyderabad - Onsite – Customer locations - Dedicated data-center and hosting facility - Off-shore location – India Secure VPN access Offshore team Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Client References CSSTechenergy Chacoan • Aries NICGroup LLC Offsite. Computing Network Backup Security Penetration Test - Cloud Support - Desktop and Server Maintenance - Virtualization Server Consolidation Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

i-VERSA Offshore Advantage - US Daytime support from offsite/offshore locations - 7 X 24 X 365 - Extends to “Follow-the-sun” off-site care. We take on at sunset and hand it back intact at sunrise - Tiered, Packaged Services - You choose what you want - Secure processes & infrastructure protect integrity of your data, applications & web infrastructure and systems - Robust reporting and escalation processes – Daily | Weekly | Monthly - Proven customers with proven methodologies Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

Why choose i-VERSA ? Skills - Simple and timely access to certified specialists (CCNA, CCIE, MCP, MCSE and etc) Delivery - Greater control of service levels and performance Quality - Project outputs enhanced by specialist resources ROI - Tighter cost control and clarity on the ROI Partnership - Efficiencies through collaborative working Control - Refined budget and implementation management Efficiency - Make best use of staff for specialist and core tasks Risk - Capture the risk for achieving high service outputs Resources - Effective recruitment and retention of key staff Support - Seamless reach, reliability and performance Service evolution and Investment protection Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

How Does Customer Benefit ? Greater ROI Focus on the core business Tighter cost control and clarity on the ROI Predictable support and service costs that scale with your business Potential to reduce your cost of IT Management Services Help you avoid the costs and challenges of managing your own IT environment Pro-active approach Free up your valuable internal resources, enabling them to focus on more value-added work Release strategic IT resources to focus on core business, that enables more productivity. Increase operational efficiencies and scalability Enhanced Service Levels Increase flexibility and responsiveness to your business needs Improve your customer satisfaction and productivity Effective, efficient and predictable IT Service Management Simplify your IT Infrastructure with improved reliability and availability Enhance service level visibility and management Help increase security, stability and IT Infrastructure availability Ability to integrate existing and new technologies Make the entire IT Infrastructure accountable Greater control of service levels and performance Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.

THANK YOU i-VERSA Inc : i-VERSA Pvt Ltd : 3361 Banford Cir, Lake In The Hills Illinois 60156 USA Tel: (847) 594 8282 Fax: (847) 574 8080 10685 -B Hazelhurst Dr Suite # 7462 Houston, TX 77043 USA Tel: (281) 534 -7888 Fax: (281) 754 -4941 Plat No. 96 -A, Road No 12, MLA's Colony, Banjara Hills, Hyderabad - 500034, Andhra Pradesh, India. Phone : (+91) 40 40025493 Copyright © 2009 – 2010 i-VERSA Inc and i-VERSA PVT LTD. All rights reserved. 2009 i-VERSA Softec PVT LTD. All rights reserved.