Managing in These Times Becky King Baylor University

Managing in These Times Becky King Baylor University Copyright Becky King 2003. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

Stuff about Baylor n n n Waco, Texas (suburb of Crawford) Baptist @14, 000 students (heavily undergrad) @2000 faculty & staff Law School & Seminary Big 12 Athletic Conference Managing in These Times

The mission of Baylor University is… to educate men and women for worldwide leadership and service by integrating academic excellence and Christian commitment with a caring community. Managing in These Times

Baylor CIO Division Chief Information Officer and Dean of Libraries Knowledge Resources and Services Information Access and Storage “Connecting People with Ideas” “Connecting People with Information” “Connecting People” University Libraries Resources and Services Resources/Collection Mgt. Client Services Special Collections Electronic Libraries Resources and Services Resources/Collection Mgt. Client Services Academic Tech. Centers Information Systems and Services Information Management and Testing Services Internet Systems and Services Distributed Systems and Services Servers and Networks Managing in These Times

Information Systems & Services Section 29 Total Staff Managing in These Times

What I want to discuss… Increasing demands on managers (at least at Baylor!) n Given that, what’s still most important n Managing in These Times

Current Management “Challenges” …or “Opportunities” …or “Pains in the Rear” Managing in These Times

Managing in These Times

The Economy It’s been bad n Low, or no, raises n No new help n Fear of layoffs n Frozen or reduced budgets n Managing in These Times

Managing in These Times

More Expectations from Technology n n n 24 x 7 support HIPAA, SEVIS, Gramm-Leach-Bliley Increasing privacy & security issues ERP fallout & recovery Connectivity expectations – PDAs, cell phones, laptops, tablets Email correspondence support Managing in These Times

Decentralization of Campus Business Processes In other words, we now have to do what the Budget Office, Personnel Office, Payroll Office, Purchasing Office, and others used to do…and also, more new things no one used to do. Managing in These Times

New or Augmented Tasks Required of Campus Managers n n n Reclassifying a position Requesting a new position Purchasing card approvals Project management Web site maintenance Strategic Planning Initiatives proposals Managing in These Times

New/Augmented Tasks (continued) n n n Web Time Entry approvals (employees and students) Employee evaluations Travel approvals Employee termination tasks Budget preparation Managing in These Times

It’s budget prep time. I know this because I’m staring at documents that make no sense to me, no matter how many beers I drink. - Dave Barry Managing in These Times

How does this make a manager feel? Do not start with me…You will NOT win. I live in my own little world, but it’s OK, they know me here. All stressed out and no one to choke. Don’t upset me. I’m running out of places to hide the bodies. I haven’t lost my mind. I have it backed up on tape somewhere. Managing in These Times

Managing in These Times

Managing in These Times

Managing in These Times

So, what can we do? Somebody has to do something and it’s just incredibly pathetic that it has to be us. – Jerry Garcia of the Grateful Dead Managing in These Times

"The best way to cheer yourself up is to try to cheer somebody else up. " -Mark Twain Managing in These Times

"Happiness is a choice that requires effort at times. " -Anon. Managing in These Times

Take care of yourself first n n n Accept that it’s a bottomless pit. Take your vacation time. Make time to read & research. Enjoy your co-workers. Do not confuse your career with your life. Appreciate & know yourself Managing in These Times

DISC Personal Profile n n n D – Dominance: risk takers, high ego, competitive, independent, decisive I – Interaction: emotional, enthusiastic, ambitious, people-oriented, friendly S – Stability: dependable, agreeable, supportive, calm, contented C – Control: perfectionist, sensitive, persistent, cautious, orderly No bad profiles, helps understand differences Managing in These Times

Value your staff as individuals n Recognize & accept differences Managing in These Times

How many dogs does it take to change a light bulb? n n n Border Collie: Just one. And then I’ll replace any wiring that’s not up to code. Rottweiler: Make me. Jack Russell Terrier: I’ll just pop it in while I’m bouncing off the walls & furniture. Dachshund: You know I can’t reach that damned, stupid lamp! Malamute: Let the Border Collie do it. You can feed me while he’s busy. Managing in These Times

How many dogs does it take to change a light bulb? n n n Pointer: I see it, there it is, right there… Cocker Spaniel: Why change it? I can still pee on the carpet in the dark. Australian Shepherd: First, I’ll put all the light bulbs in a little circle… Lab: Oh, me!!! Pleeeeeeze let me change the light bulb! Can I? Huh? German Shepherd: Alright, everyone stop where you are! Who busted the light? I SAID, “STOP WHERE YOU ARE!!!” Managing in These Times

Value your staff as individuals (continued) n n Get to know them (What “types” are they? ) Show concern about their development Managing in These Times

Managing in These Times

Value your staff as individuals (continued) n n Get to know them (What “types” are they? ) Show concern about their development Acknowledge birthdays and other special events Treat them as you want to be treated Managing in These Times

Communicate! n n n Respond in a timely manner Be careful of tone of voice Communicate as soon as you know Be honest Admit mistakes Show appreciation Managing in These Times

Managing in These Times

Managing in These Times

Managing in These Times

“My biggest fear is that no one will remember me after I’m dead. " -some dead guy Managing in These Times

Build Trust n n n n Open communication Avoid micromanaging No public blame/punishment Public credit & praise Encourage professional development Do what you say you’ll do Listen respectfully Encourage open discussion Managing in These Times

Managing in These Times

Have Fun n n n Celebrate milestone events Tell jokes on yourself Take time to visit with each other Have a place to get coffee, sodas, snacks, etc. Be flexible with work schedules Let staff decorate their work areas Managing in These Times

Managing in These Times

Managing in These Times

Managing in These Times

Labor Dept Job Satisfaction Surveys What EMPLOYEES say: n n n n n What MANAGERS think: Full appreciation of work done Feeling in on things Sympathetic help on personal issues Job security Good wages Interesting work Promotion & growth Personal loyalty to employer Good working conditions Tactful discipline n n n n n Good wages Job security Promotion & growth Good working conditions Interesting work Personal loyalty to employer Tactful discipline Full appreciation of work done Sympathetic help on personal problems Feeling in on things Managing in These Times

Managing in These Times

“What are things that you can’t see that are important? I would say justice, truth, humility, service, compassion, love. You can’t see any of those, but they’re the guiding lights of a life. ” Managing in These Times Jimmy Carter

Managing in These Times Becky King Baylor University