Managing for Results Justifying Maintenance Budgets and Getting

Managing for Results Justifying Maintenance Budgets and Getting Projects Funded Presented by: Brian Mc. Kiernan, President Citi. Tech Systems, Inc. Citi. Tech Systems

The Challenge • Budgets are tight. – Programs, projects, service cut – Rhode Island closes 14 days • Costs are increasing. – People, equipment, material, contractor – Increased demand for services • Quality of Service suffers. – Work demand exceeds funding Citi. Tech Systems

A Proven Solution • Focus on Service! – Quality service sets priorities. • Control costs – Manage resource costs – Integrate systems • Improve efficiency & effectiveness – Be pro-active. Spot trends, problems • Prove It! – Work Plans & Budgets – Customer surveys Citi. Tech Systems

Citi. Tech Systems

A Roadmap to Success • Make a plan and set LOS standards • Identify what work you do by activity • Activity-based performance guidelines – Annual work quantities / ADP – Resource requirements & costs – Develop performance-based work plan and budget • Evaluate current LOS • Update the plan and submit budget Citi. Tech Systems

Maintenance Management Model 1 2 Planning Community Standards Available Resources Activity Guidelines Annual Work Program and Budget Organizing Resource Availability Workload Distribution 3 Directing Work Requests Work Scheduling and Assignments 4 Controlling Performance/ Cost Analysis Management Review Work Reporting/ Inspections Work Activities Work Calendar Inventory Condition Assessment Level of Effort Level of Service Citi. Tech Systems Work Backlog Update Infrastructure Assets Update Plan Objectives

Evaluating LOS is the key! • Determine desired Level of Service – Customer comments – Management priorities Citi. Tech Systems

Fixing a Pothole Identify the distress and related assets Citi. Tech Systems

Fixing a Pothole Identify measurement units and target grade. • Common-sense condition evaluation standards • Set a target grade for each evaluated distress Citi. Tech Systems

Evaluating LOS is the key! • Determine desired Level of Service – Customer comments – Management priorities • Determine current Level of Service – Inspections & customer comments – Evaluate desired/current LOS Citi. Tech Systems

Fixing a Pothole Evaluate desired/current LOS condition. Citi. Tech Systems

Evaluating LOS is the key! • Determine desired Level of Service – Customer comments – Management priorities • Determine current Level of Service – Inspections & customer comments – Evaluate desired/current LOS • Evaluate desired vs. current LOS to adjust work effort Citi. Tech Systems

Fixing a Pothole Evaluate LOS and adjust work effort. Citi. Tech Systems

Evaluating LOS is the key! • Determine desired Level of Service – Customer comments – Management priorities • Determine current Level of Service – Inspections & customer comments – Evaluate desired/current LOS • Evaluate desired vs. current LOS to adjust work effort • Update work plan and prepare budget Citi. Tech Systems

Fixing a Pothole Update work plan and adjust budget. Citi. Tech Systems

Bottom-line Benefits • C. A. R. E. – “Customers are really everything!” • Adopt best business practices • Improve efficiency & effectiveness • Develop performance-based budgets using Level of Service justification • Pro-active planning & budgeting • Better evaluation of operations Citi. Tech Systems

For more information … Citi. Tech Systems, Inc. P. O. Box 7626 Rapid City, SD 57709 Phone: 605 -348 -5069 Web: http: //www. cititech. com Email: corporate@cititech. com Citi. Tech Systems

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