Managing Diversity Chapter 9 IBUS 681 Dr Yang
Managing Diversity Chapter 9 IBUS 681 Dr. Yang 13 -1
Learning Objectives Define diversity Understand how different cultures view diversity Explain Cox’s model of the multicultural organization Discuss various ways of managing diversity in organizations IBUS 681 Dr. Yang 13 -2
Learning Objectives (cont. ) Describe unintended results of managing diversity Consider how managing diversity can be a competitive advantage Debate whether approaches to managing diversity are converging or diverging worldwide IBUS 681 Dr. Yang 13 -3
Diversity A range of individual differences including those that are visible and those that are not IBUS 681 Dr. Yang
How Different Cultures View Diversity The United States Japan Germany IBUS 681 Dr. Yang 13 -5
Characteristics of Cox’s Three Organizational Types Dimension of Integration Monolithic Plural Multicultural Form of Acculturation Assimilation Pluralism Degree of Structural Integration Minimal Partial Full Virtually none Limited Full Integration into Informal Organization Progress on both Both prejudice and discrimination against minority- discrimination but both continue to exist, culture groups are especially institutional prevalent discrimination Levels of Organizational Large majority. Medium to large Identification minority gap majority-minority gap Degree of Intergroup Low High Conflict Degree of Cultural Bias IBUS 681 Dr. Yang Both prejudice and discrimination are eliminated No majorityminority gap Low 13 -6
Creating an Organization That Can Manage Diversity Organizational Vision Top Management Commitment Auditing and Assessment of Needs Clarity of Objectives Clear Accountability Effective Communication Coordination of Activity Evaluation IBUS 681 Dr. Yang 13 -7
Techniques for Managing Diversity Training Program Core Groups Multicultural Teams Senior Managers of Diversity Other Approaches IBUS 681 Dr. Yang 13 -8
Unintended Results of Managing Diversity Programs that focus on encouraging certain groups may create feelings of unfairness or exclusion in others Giving preferential treatment to certain groups may stigmatize their members Increasing diversity without recognition and rewards for the new members can create organizational tension IBUS 681 Dr. Yang 13 -9
Managing Diversity for Competitive Advantage Cost Resource Acquisition Marketing Creativity Problem Solving Organizational Flexibility IBUS 681 Dr. Yang 13 -10
Convergence or Divergence? Increasing domestic multiculturalism Increasing globalization of organizations Homogeneous populations may see managing diversity as unimportant or irrelevant IBUS 681 Dr. Yang 13 -11
Implications for Managers Managing a diverse workforce is an important part of an international manager’s job. Both international and domestic managers must understand the impact of diversity and know how to utilize the assets Organizations should be aware that different cultures view diversity differently, and consider diversity impacts within and across borders. IBUS 681 Dr. Yang 13 -12
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