Proscriptive Approach • What I want. • What I understand you are doing. • Why that isn’t working for me. • What I need you to do.
Leader Group Contract My Job Is Your Job Is • Ensure your safety • Tell me when you don’t feel safe • Help me ensure your safety • Be honest with me • Treat me with respect • Help you • Be honest with you • Treat you with respect
Conclusion Ultimate goals of conflict resolution: – to build on common ground – to listen – to find solutions