Managing Communication R Daft Management 9 th edition

Managing Communication R. Daft, Management 9 th edition, Chapter 16 Summer 2018 Seminar Communication for Management Ezra Sebastian Setio Kerubakaran

Agenda 1. 2. 3. 4. Manager: communication champion People Organization Innovations R. Daft, Management 9 th edition (2009) Nelson & Quick, Organizational Behavior (2013) 3/11/2021 Setio, Keruba - Managing Communication 2

1. Manager: communication champion 3/11/2021 Setio, Keruba - Managing Communication 3

2. People 2. 1 Channels 2. 2 Nonverbal 2. 3 Listening 3/11/2021 Setio, Keruba - Managing Communication 4

2. 1 Channels Channel richness 3/11/2021 Setio, Keruba - Managing Communication 5

2. 2 Nonverbal (1/2) • Paralanguage – pitch, volume, tempo, tone • Proxemics perception & use of space X O Cooperation Seating Dynamics O X X Communication O X O Competition Non. Communication O 3/11/2021 Setio, Keruba - Managing Communication 6

2. 2 Nonverbal (2/2) • Kinesics body movements • Facial, eye behavior He’s angry! I’ll stay out of his way! He’s unapproachable! Boss breathes heavily & waves arms Boss fails to acknowledge employee’s greeting My opinion doesn’t count I wonder what he’s hiding? No eye contact while communicating 3/11/2021 Manager sighs deeply Setio, Keruba - Managing Communication 7

2. 3 Listening 3/11/2021 (1/2) Setio, Keruba - Managing Communication 8

2. 3 Listening 3/11/2021 (2/2) Setio, Keruba - Managing Communication 9

3. Organization Communication channels: 3. 1 Formal 3. 2 Team 3. 3 Personal 3/11/2021 Setio, Keruba - Managing Communication 10

3. 1 Formal Drop -off 3/11/2021 Setio, Keruba - Managing Communication 11

3. 2 Team 3/11/2021 Setio, Keruba - Managing Communication 12

3. 3 Personal Tips 1. Build it before you need it 2. Never eat lunch alone 3. Win-win 4. Diversity 3/11/2021 Setio, Keruba - Managing Communication 13

4. Innovations 4. 1 4. 2 4. 3 4. 4 3/11/2021 Dialogue Crisis communication Email – dos & don’ts Criticism Setio, Keruba - Managing Communication 14

4. 1 Dialogue 3/11/2021 Setio, Keruba - Managing Communication 15

4. 2 Crisis communication 3/11/2021 Focus Be visible Honest Future Setio, Keruba - Managing Communication 16

4. 3 Email – dos & don’ts Do Short & to-the-point Eye-catching subject For scheduling For sharing materials 3/11/2021 Don’t When face-to-face still possible Back-stabbing Sensitive information Setio, Keruba - Managing Communication 17

4. 4 Criticism Why? What? How? Where? When? 3/11/2021 to improve behaviors pre-arrange face-to-face, follow-up in writing our place or theirs? time of day? Setio, Keruba - Managing Communication 18

Summary • Manager as communication champion • People channel selection, effective listening, focus on nonverbal • Organization formal, team, personal • Innovations dialogue, crisis talk, good email, effective criticism 3/11/2021 Setio, Keruba - Managing Communication 19