Managing Change in a Positive Environment Coming to
- Slides: 16
Managing Change in a Positive Environment “Coming to work is like winning the lottery every day” Gifford Tanser
Boehringer Ingelheim • • • Family owned Successful and profitable • chronic diseases • blockbusters • good product pipeline Excellent workplace • 100 Best companies • Pharma. Field survey – No. 1 for last 3 years No significant mergers or acquisitions UK & Ireland headcount • 2009 – 930 • 2011 – 650? 2
Corporate Organisation Christian Boehringer Chairman of the Shareholders’ Committee Dr Andreas Barner Chairman of the Board of Managing Directors Dr Andreas Barner Dr Engelbert Tjeenk-Willink Hubertus von Baumbach Dr Wolfram Carius 3
ROPU UK and Ireland Country Managing Director UK and Ireland "Double Hat" Role Communications HR F&A Medical PM CHC AH 4 MP
Business Context • • Pharma is complicated and competitive Huge R&D costs - £ 1. 5 bn per discovery of a new product Long time horizons – 11 years from patent to launch Changing NHS 5
Business Challenge Perfect storm • 5 potential blockbusters in 2 years • Cost of launch is huge, where does it come from? • Double the size of our organisation (sales) - how get ready for this? How do we release cash? • • Benign ‘family’ atmosphere No immediate need for change – no preparation 6
What Have we Done to Release Cash? • November – December 2009 • Full restructuring of Prescription Medicine - 48 (out of 350) redundancies - 27 changes of role • Restructuring of HR - 8 people out of 31 redundant - Year 1 of 3 programme • April 2010 • Announcement of European Finance Shared Services • March 2011 redundancies • IS changes? 7
What are we Doing/Have we Done? • • • UK & Ireland Country Managing Director BI Change Approach – Principles & Model – Mee-Yan Cheung Judge Emotional dimensions of change – Susan David William Bridges – Managing Transitions Values – Senge/Schein/Mee-Yan/CAPP – Alex Linley 8
BI Change Principles Adopt a ‘total system’ approach to change … … based on data gathering and diagnosis … Review Gather data Implement Plan intervention … that places solution identification and implementation with those that need to own it. Analyse & diagnose Feedb ack 9
Emotional Dimensions of Change (Susan David) Announcements/Presentations • Early communication of events – no surprises & ‘warm up’ • Sound business case • Negative consequences of not taking action • Go to emotions – acknowledge range of emotions • Demonstrate senior management confidence in the future Speed • Fast restructuring – using line managers 10
The Human Transition Process Phases of Transition Management New Beginnings Neutral Zone Endings William Bridges © Quality & Equality Ltd 11
Phases of Transition Endings Loss • Letting go • Getting closure • Saying good-bye Neutral Zone In-between time • Chaos • The wilderness Beginnings Being “with it” • The new chapter • Renewal © Quality & Equality Ltd 12
Managing Transition • Celebrating the past – time lines • Ask ‘Fred’ sessions • Acknowledging chaos – planning activities out of it 13
“What people pressuring for management to “drive” culture change don’t understand is: A value is only a value when it is voluntarily chosen. ” (Senge 1999) 14
Managing Transition – Exploring the Magic • • Graffiti Wall 300 – 350 pre- interviews Interviews with customers 140 people in a room • Principles and Characteristics • Wishes into actions • Change approach in action 15
Recent Business Results • • • Spiriva performance Mirapexin performance Pharma. Field survey 16
- Chapter 4 managing in a global environment
- Managing in a global environment chapter 4
- Managing people in software environment
- Managing in a global environment summary
- Managing diverse employees in a multicultural environment
- Managing in a global environment chapter 4
- Polycentric attitude
- Managing in a unionized environment
- Financial environment of business
- Positive feedback geography
- Managing complex change
- Change management images
- Managing change and stress
- Contemporary issues in managing change
- Six images of change management
- Contemporary issues in managing change
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