Managing application development on the Now Platform Customer

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Managing application development on the Now Platform Customer Success Best Practices

Managing application development on the Now Platform Customer Success Best Practices

Agenda What can application development deliver on the Now Platform®? What are the steps

Agenda What can application development deliver on the Now Platform®? What are the steps to effectively manage and scale application development? ? What should you do next? 2 © 2020 Service. Now, Inc. All Rights Reserved.

What can app dev deliver on the Now Platform? Now Platform® The Now Platform

What can app dev deliver on the Now Platform? Now Platform® The Now Platform provides the foundation where everyone—from citizen developers to professional developers—can deliver workflow apps quickly. Innovate and see value faster Reduce development costs 3 Minimize technical debt and risk © 2020 Service. Now, Inc. All Rights Reserved.

Four best practice steps to managing app dev STEP 1 STEP 2 STEP 3

Four best practice steps to managing app dev STEP 1 STEP 2 STEP 3 STEP 4 Define your application development strategy and governance requirements. Build effective application development processes. Build portfolio management capabilities. Expand your community of citizen developers. 4 © 2020 Service. Now, Inc. All Rights Reserved.

STEP 1 STEP 2 STEP 3 STEP 4 Step 1: Define strategy and governance

STEP 1 STEP 2 STEP 3 STEP 4 Step 1: Define strategy and governance requirements ? ? ? Who will build applications on the Now Platform? What kind of applications will be built and maintained? How will you govern application development? 5 © 2020 Service. Now, Inc. All Rights Reserved.

STEP 1 STEP 2 STEP 3 STEP 4 Step 2: Build an effective app

STEP 1 STEP 2 STEP 3 STEP 4 Step 2: Build an effective app dev process Intake Manage demand Build 6 Test Deploy © 2020 Service. Now, Inc. All Rights Reserved.

STEP 1 STEP 2 STEP 3 STEP 4 Step 3: Build portfolio management capabilities

STEP 1 STEP 2 STEP 3 STEP 4 Step 3: Build portfolio management capabilities 1 2 3 Define the triggers for application portfolio review. Use value measures to support application curation. Use Application Portfolio Management to align and curate your apps. 7 © 2020 Service. Now, Inc. All Rights Reserved.

STEP 1 STEP 2 STEP 3 STEP 4 Step 4: Expand your community of

STEP 1 STEP 2 STEP 3 STEP 4 Step 4: Expand your community of citizen developers 8 © 2020 Service. Now, Inc. All Rights Reserved.

Key takeaways 1 App dev on the Now Platform enables faster innovation when you

Key takeaways 1 App dev on the Now Platform enables faster innovation when you have effective management. 2 Minimize technical debt and risk with scalable portfolio management capabilities. 9 3 Use low- and no-code development to expand app dev to delegated and citizen developers. © 2020 Service. Now, Inc. All Rights Reserved.

What should you do next? Review the best practice resources available on the Customer

What should you do next? Review the best practice resources available on the Customer Success Center: • Success Playbook • Success Quick Answer – Citizen developers Discuss the value of app dev with your executive sponsor. Plan to roll out or refine your app dev management process to align with best practices. 10 © 2020 Service. Now, Inc. All Rights Reserved.

Contact us with your questions best. practices@servicenow. com http: //www. servicenow. com/success 11 ©

Contact us with your questions best. practices@servicenow. com http: //www. servicenow. com/success 11 © 2020 Service. Now, Inc. All Rights Reserved.

Thank you

Thank you

Customer Success Best Practices Service. Now’s Best Practice Center of Excellence provides prescriptive, actionable

Customer Success Best Practices Service. Now’s Best Practice Center of Excellence provides prescriptive, actionable advice to help you maximize the value of your Service. Now investment. Definitive guidance on a breadth of topics Created and vetted by experts Strategic Best practice insights from customers, partners, and Service. Now teams Critical processes Management Expert insights Technical Distilled through a rigorous process to enhance your success Tactical Designed for: Platform owners and teams Practical Actionable Valueadded Expertvalidated Based on thousands of successful implementations across the globe Common pitfalls and challenges Executive sponsors Proven to help you transform with confidence Service and process owners Get started today. Visit Customer Success Center. 13 Contact your Service. Now team © 2020 Service. Now, Inc. All Rights Reserved. for personalized assistance.