MANAGERIAL EFFECTIVENESS MANAGERIAL EFFECTIVENESS A CONCEPTUAL FRAMEWORK Effective

MANAGERIAL EFFECTIVENESS

MANAGERIAL EFFECTIVENESS A CONCEPTUAL FRAMEWORK

Effective & successful managers l Successful managers – defined operationally in terms of the speed of their performance within the organisation l Effective managers – defined in terms of the quantity & quality of standards of performance & the satisfaction & commitment of subordinates

The golden rule management philosophy l Trust people fairly but according to merit l Make others feel important l Motivate people by praise l Encourage feedback l Sandwich every bit of criticism between two layers of heavy praise l Have an open-door philosophy l Help other people get what they want l Never hide behind policy or pomposity

Figure 7. 5 The effective management of people

1 New Manager Old Manager l Thinks of self as manager or boss l Thinks of self as sponsor, team leader, or internal consultant l Follows chain of command l l Works within a set organizational structure Deals with anyone necessary to get job done l Changes organizational structure in response to market change

1. 7 Old Manager l Makes most decisions alone l Hoards information l Tries to master one major discipline l Demands long hours New Manager l Invites others to join in decision making l Shares information l Tries to master broad array of disciplines l Demands results

Assessing a manager’s effectiveness l The strength of motivation & the morale of staff l The success of their training & development creation of an organisational environment in which staff work willingly & effectively l Meeting important deadlines l Accuracy of work l Level of complaints l Adherence to quality standards l Productivity l Adhering to budgets set l The

Success Domains Personal Growth Relationships Work Power Integrity Spirituality Health l Key is Balance Material Wealth

The Basic Managerial Skills l l l l l Planning, Organizing Setting goals (Prioritize & Posterioritize) Self assessment (Contribution, Productivity) Team building (Participation, Interpersonal) Managing time and stress Problem solving and decision-making Creativity Communication & listening (Multi culture) Emotional Intelligence

Emotional Intelligence • Ability to monitor your own and others’ emotions and deal with them effectively • Leaders with emotional intelligence are – More likely to detect friction and eliminate conflict – More flexible – Better situational leaders

The Basic Leadership Skills l How you manage! § l l l Philosophy, style, approach, attitude, emotional intelligence. Motivating and inspiring others to high levels of performance Effective leaders know how to lead in any given situation, with any given group of individuals Effective Leadership is very rare – and extremely valuable to organizations

STRESS MANAGEMENT

What is Stress? Stress - the unconscious preparation to fight or flee that a person experiences when faced with any demand Stressor - the person or event that triggers the stress response

Stress Approaches Fight Flight

Potential negative consequences of a destructive job stress-burnout cycle.

Yerkes-Dodson Law Performance arousal High Low (distress) Optimum (eustress) High (distress) Stress level Boredom from understimulation Optimum stress load Distress from Conditions perceived overstimulation as stressful

Sources of Stress at Work (Internal & External)

Stress Sources at Work (Internal & External)

How to combat stress? l Mental § § § Count to 10 Control your thoughts Fantasize Ignore the problem? ? ? Meditate & Yoga • Focus point • Control your breathing Think about how you’ll be a better person • Failure • Success

How to combat stress? l Physical Stretch § Massage § Exercise § Aromatherapy § Reflexology l Stress and Money l Prioritize l Delegate l Diet l Sleep §

Maintaining Work-Life Balance l The § § importance Changing social scene Changing work culture Increased work time Dual income families l Steps § § to achieve work-life balance: Discourage employees from working late Take a regular employee satisfaction survey Provide vacations flexi times

SPIRITUALITY AND STRESS MANAGEMENT