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Competency Iceberg Model

Course Objectives 1 Explain what is a Competency 2 Describe the Components of Competencies 3 Explain the Types of Competencies 4 Describe the Competency Iceberg Model 5 Explain the Benefits of Iceberg Model

Introduction David Schneider is a highly qualified individual. He has the right mix of skills and knowledge that is required to work as a Sales Executive. However, his actual job performance is nowhere near what is expected from a man possessing skills and knowledge that David has. s e l Sa tive u c e Ex His actual job performance does not match the expected job behaviour of a man of David’s calibre. So, what is wrong? What is it that makes David an ideal candidate but stops him from actually performing on his job? Ideal candidate Low job performance

Introduction The answer to this lies in the word ‘Competency’. cy mp et Co Let us learn more about ‘Competency’ and an important model of competency, the ‘Competency Iceberg Model’. en Competency is a combination of skills, job attitude, and knowledge which is reflected in job behavior that can be observed, measured and evaluated.

What is Competency? efer to r s e i c n e t Compe e that g d e l w o n skills or k erior p u s o t s d lea nce. performa ‘Compete nce’ on th e other han d means t he condition or state of being com petent. ‘Compete nt’ is when a person i qualified t s o perform t oa requisite s tandard o f the processes of a job. Comp et abilit encies are that ies or cha individu are k ey to racteristic al s e in wo ffectivene ss rk. re not a s e i c n e t Compe lly be a s u a c d n “fixed” a ort and f f e h t i w d develope support. ply at p a n a c ncies e t ual, e d p i v m i d Co n i ional, t a and z i l n a a n o i t org occupa s. d n a , team l level a n o i t c fun

What is Competency? Some examples of competencies required by the employees are: - Adaptability Analytical Reasoning Motivation Foresight Commitment Leadership Creativity Emotional Stability Independence Communication Skills

What is a Threshold Competency? It is important to understand whether competencies are unique to a particular job or whether they are generic in nature. According to the MCBer research, twelve characteristics were identified related to managerial effectiveness, whereas seven were found to be threshold competencies. 3 Every job at any level in the organization would have a threshold competency. 4 Threshold competency is the bare minimum required to perform the job. 5 6

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Types of Competency Characteristics There are five types of competency characteristics: The ability to perform a certain physical or mental task. A person’s attitudes, values or self-image. ge d le Skill w o n Information a person has in specific content areas. K Se lf-c on ce pt Tr M Things about which a person consistently thinks about or wants and that which causes action. Motives drive, direct or select behaviour towards certain actions or goals or away from others. ot ive s s ait Physical characteristics and consistent responses to situations or information.

Iceberg Model The Iceberg Model for competencies takes the help of an iceberg to explain the concept of competency. An iceberg has just one-ninth of its volume above water and the rest remains beneath the surface in the sea. Similarly, a competency also has some components which are visible like knowledge and skills but other behavioural components like attitude, traits, thinking styles, self-image, organizational fit etc. are hidden or beneath the surface. Knowledge & Skills Attitude, Traits, Thinking styles, Self-image, Organizational fit

Components of the Iceberg Model Traits Self Image Skill Habitual / enduring characteristics - e. g. flexibility, self - control, good listener, builds trust, engages & inspires, mindset How people see/view themselves; identity; worth - e. g. an expert, a learner, leader, manager, agent, innovator Ability to do something well; most easily trained on - e. g. technical skills to use knowledge Knowledge Content knowledge / information in field of work, - from education to experience

Importance of Iceberg Model Let us try to understand this through an example. Consider that a highly qualified person with the perfect combination of skills and knowledge is chosen for an esteemed project. However, if the person is not happy to work with his new team members, he may not be able to perform to the best of his abilities.

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