Management of Responsive Behaviours Presented by Michelle Russell

Management of Responsive Behaviours Presented by Michelle Russell RGN MSc. PGDip (CHSE) © Michelle Russell T/A REDtrain 2015 Nr. of Slides: 10 This Slide : 1

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“Responsive Behaviours” Vs. “Challenging Behaviours” – a new way of thinking what is the behaviour a response to ? Nr. of Slides: 10 This Slide : 3

A Supportive Staff Response to a person with Anxiety 1. Acknowledgement 2. Short Term Goals 3. Positive Language and Reinforcement 4. Active Listening 5. Use Re-Statement to Clarify Nr. of Slides: 10 This Slide : 4

Communication Nr. of Slides: 10 This Slide : 5

Staff Directive response to a person who has become Defensive 1. Questioning: A. Information Seeking B. Challenging Interventions: A. Give rational response. B. Ignore the challenge but not the person 2. Refusal: A state of non-compliance Interventions: Set Limits: Give a Positive choice and state the consequences for non-compliance Nr. of Slides: 10 This Slide : 6

Limit Setting Keys to Setting Limits Definition: “ Positive choice with clear consequences for outcomes” • Simple & Clear • Reasonable • Enforceable Question : How do you set limits ? Nr. of Slides: 10 This Slide : 7

Rational Detachment and the Shared Experience Rational Detachment: The ability to stay in control of one’s own behaviour and not taking acting out behaviour personally. Question : How do you remain “Rationally Detached” ? Shared Experience: Staff Attitudes and Approaches impact on Client’s Attitudes and Approaches and Vice Versa Nr. of Slides: 10 This Slide : 8

Post Crisis Debrief • Control • Orient • Patterns • Investigate • Negotiate • Give Nr. of Slides: 10 This Slide : 9