Management Information System UPS United Parcel Service best

Management Information System UPS United Parcel Service “best service and lowest rates”

History Credo Service Technology Cost Management CRM Switching Reliability cost Scenario

Case study question Explanation Interactive Session Contents

Case Study Question What are the inputs, processing, and outputs of UPS’s package tracking system?

Inputs i. iii. iv. The scan able bar-coded label customer signature time-card data current location (while en route)

Case Study Question What technologies are used by UPS? How are these technologies related to UPS’s business strategy?

Technologies used… • • DIAD Bar-code scanners Wireless communication GPS tracking software Centralized database ERP solution Web-based Service ETC

Case Study Question What strategic business objectives do UPS’s information systems address?

Strategic business objectives do UPS; s IS address • Operational excellence • New products, services, and business models • Customer and supplier intimacy • Improved decision making • Competitive advantage • Focuses on introducing efficiency in performance • High level of customer service • Lower cost

Case Study Question What would happen if UPS’s information systems were not available?

Disaster • -Incurs more cost • -Slow in providing information to customers • -Slow Operation • Slow in finding customer information

INTERACTIVE SESSION

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