Management Control Systems Chapters 1 2 Management Control
- Slides: 12
Management Control Systems Chapters 1 & 2, Management Control Systems, 12 th Ed. , Anthony and Govindarajan
Strategy n Corporate Strategy n n To maximize use of resources Business Strategy n To compete in selected markets
Goals and Strategy n Strategy Formulation n Goals How to attain Strategy Implementation (Execution) n n Objectives Management Control Systems
Management Control n The process by which managers influence other members of the organization to implement the organization’s strategies.
Management Control n Activities include: n n n Planning Coordinating Communicating Evaluating Deciding Influencing
Management Control Systems n n Facilitate management control Primarily focus on strategy execution Encompass both quantitative and qualitative performance measures Concerned with broadly defined activities
Conflict of Interests n Goal congruence implies that individual goals and organizational goals are consistent n Agency Theory implies the opposite
Good Management Control n Achieves goal congruence by aligning n n Organizational goals Individual goals
Goal Congruence n Influenced by n Informal factors n External – work ethic n Internal – culture, management style, informal organization, perception, communication n Formal factors n Rules n Formal control system
Organizational Structure n Functional organization n Highly centralized Matrix organization Business unit organization n Highly decentralized
Lines of Control within the Organization n Solid lines n n Direct reporting Dotted lines n Coordination / reporting
The Controller n Responsible for n n n Design of the Management Control System Operation of the Management Control System Normally the CFO
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