MANAGE STRATEGY INTRODUCTORY BRIEF List of Modules 2018

MANAGE STRATEGY INTRODUCTORY BRIEF

List of Modules © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential

Next Back List of Modules Processes Availability Management 1 Manage Business Continuity Capacity Management Service Continuity Management Change Management 2 Manage Changes Service Validation & Testing Business IT Alignment Monitor and Evaluate 3 Manage Governance Organizational Change Management Policy Creation and Communication 4 Manage IT Procurement Acquire & Maintain Application S/W & Technology Infrastructure Service Asset & Configuration Management Event Management 5 Manage Operations Request Fulfillment IT Operations © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 3

Next Back List of Modules Processes Service Level Management 6 Manage Partners Contract Management Supplier Management Feasibility and Approval Scope and Planning Requirement Analysis and Design Development and Infrastructure 7. 1 Manage Projects Waterfall Testing Training and Go – Live Preparation Go – Live Project Change Control Project Portfolio Management Feasibility and Approval 7. 2 Manage Projects Agile Scope and planning Backlog Grooming © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 4

Next Back List of Modules Processes Sprint Planning Sprint Execution Sprint Testing Sprint Review & Retrospective 7. 2 Manage Projects Agile Training and Go – Live Preparation Go – Live Project Change Control Project Closure Release / Deployment Management 8. 1 Manage Releases Waterfall Transition Planning & Support Evaluation 8. 2 Manage Releases Agile Release Access Management 9 Manage Security Information Security Management © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 5

Next Back List of Modules Processes IT Portfolio Management Financial Management 10 Manage Strategy Demand Management Strategy Planning Manage IT Capabilities Incident Management 11 Manage Support Problem Management Knowledge Management © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 6

Module Components © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential

Next Back Module Components Sr. No Deliverable Details Type 1 Introductory Brief • Provides an overview about components and important aspects of each Module MS Power. Point 2 Process Flow Chart • A step by step diagrammatic representation of the process with inputs and outputs MS Visio • Consists of list of sequential activities that every role mentioned in swim lane has to perform in the process 3 Process Narrative • Process narrative is prepared to supplement the process flowchart MS Word • Provides a detailed description of each activity mentioned in the flow chart • Provides list of COBIT controls, policies, documents, reports or systems that may be required for process 4 RACI Matrix • RACI identifies the inherent roles and responsibilities of involved personnel within a process or a sub-process MS Excel • Describes the participation by various roles in each activity mentioned in the process • Provides clarity on responsibilities for every role 5 Abbreviation List • List of abbreviations used in flow charts © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential MS Excel 8

Next Back Process Flow Chart Module Name Process Name - Sub Process Name Identify Functional swim-lanes as per standard roles Input Process Output Process Document to be used / referred Control activity mapped to COBIT Control reference • • A Process Flow Chart is a sequential representation of the activities to be performed as part of the process A Process Flow Chart also highlights the role responsible for every activity in swimlane © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 9

Next Back Process Flow Legend • Flow Chart Legend provides a quick overview of the symbols used in the Process Flow Chart © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 10

Next Back Process Narrative Relevant key systems and policies involved in process, and key data reports Reference of COBIT control mapped in the Process • • Detailed description of activities of each sub process A Process Narrative is prepared to supplement the process flowchart A Process Narrative provides a detailed description of each activity involved in the process © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 11

Next Back RACI Matrix RACI Legend • Responsible: Role who owns the project / area of focus R A • "R" is committed to the area of focus, has the skills and contributes to shape the final outcome. • Accountable: Role to whom the "R" is accountable • "A" signs or approves the work and should be willing to take on additional leadership • Only one "A" per task • Consulted: Role which have specific skills to lend to the project / area of focus C • Their contribution and time commitment is marginal in comparison to "R" or "A“ • Also called SME (Subject Matter Expert) I • • Informed: Roles that receive major reports and critical information • Informed Roles exert less influence than other members of the team RACI identifies the inherent roles and responsibilities of involved personnel within a process or a sub-process © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 12

Next Back RACI Matrix Process Identification - Process Specifics Role of Participants Process Name of Process Role 3 Role 1 Process ID Process Owner - Business Role 2 Process ID Role of Business Owner for this process Appropriate roles identified for the process/sub process Process Owner – IT Role of IT Process Owner for this process Activity ID Activity description for all activities mentioned in the flow • Activities / Decisions Sub Process 1 Input – Sub process Activity Box 1 DOC - Name of document / policy Activity Box 2 Activity Box 3 Output – Sub process Sub Process 2 Input – Sub process Activity Box 1 DOC - Name of document / policy Activity Box 2 Activity Box 3 Output - Sub process C I R/A I I R/A C C C R/A I I R/A C C R/A I I Appropriate R/A/C/I for each role RACI identifies the inherent roles and responsibilities of involved personnel within a process or a sub-process © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 13

Module Details © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential

Next Back Manage Strategy Demand Management IT Portfolio Management IT Strategy Planning IT Architecture IT Standards Data Management Service Portfolio Management Module Description • Manage Strategy – This module assists organizations to set objectives and expectations of performance towards serving customers and market spaces, and to identify, select, and prioritize opportunities. • Demand Management – This process aims to understand, anticipate and influence demand for IT services and the provision of capacity to meet these demands. • IT Portfolio Management – This process defines processes that will drive the development and maintenance of the IT Architecture Model and deliver a consistent, cost-effective and secure technology infrastructure and solutions services. • IT Strategy Planning – This process aims to create a strategic plan that defines co-operation with the relevant stakeholders, how IT will support IT-enabled investment programs and operational service delivery. © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 15

Next Back Manage Strategy Financial Management IT Accounting Financial Management IT Capability Management IT Budgeting IT Expenditure Process Annual Operating Plan Phase - I Out of Plan Approval Process Annual Operating Plan Phase - II Actuals Reporting Process Q 1 Forecast Actual vs. Budget Analysis Q 2 Forecast Q 3 Forecast Financial Strategy Planning Capital Expenditure (Cap. Ex) Module Description • Financial Management – IT Accounting – This is the set of processes that enable the IT organization to account fully for the way its money is spent (particularly the ability to identify costs by customer, by service, by activity). • Financial Management – IT Budgeting – involves identifying, prioritizing, specifying and agreeing on business functional and technical requirements, covering the full scope of initiatives required to achieve the set business objectives through acquisition, implementation and maintenance of the technological infrastructure. • IT Capability Management – This process identifies and sequences major business capabilities and defines high level investments / projects needed to implement those capabilities. © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 16

Next Back Manage Strategy – Demand Management • Project Portfolio Management • Capacity Management • Service Portfolio Management • Availability Management Input Output Roles • Business Stakeholders / Owners • Demand Manager Deliverables • None Key Activities • Demand request received from business, services and projects is captured and gathered • Patterns of business activity are identified analyzed • Priority is assigned to demands based on their business value © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 17

Next Back Manage Strategy – IT Portfolio Management IT Architecture • IT Strategic Plan Input Architecture Board • Business Stakeholders • IT Application / Infrastructure Owners • Project Management Office (PMO) Data Management • IT Standards Output Roles • • Deliverables • Information Architecture Key Activities • Business Information Model is defined based on inputs from Architecture Board • Information Architecture Model is established and maintained • Data Management requirements are determined to define the type of data organization uses © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 18

Next Back Manage Strategy – IT Portfolio Management IT Standards • IT Architecture • Input Service Portfolio Management Output Roles Deliverables • Architecture Board • AOP / non-AOP Projects • IT Applications / Infrastructure Owner • IT Standards RFC • Project Manager • IT Standards • Technology Approver Key Activities • Standardization requirements for preparing the IT Standards plan are identified • Technology Infrastructure Plan is created • Technology standards to be adopted are defined • Need of emerging technologies is identified © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 19

Next Back Manage Strategy – IT Portfolio Management Data Management • • IT Architecture Input Output Roles • Architecture Board • Project Manager • Security and Audit Dept. None Deliverables • None Key Activities • Data classifications schemes are established and maintained • Data dictionary is developed and maintained • Procedures to ensure integrity and compliance are defined © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 20

Next Back Manage Strategy – IT Portfolio Management Service Portfolio Management • IT Standards • Service Termination • Annual Operating Plan • Service Catalogue Management • Demand Management Input Output Roles • Finance Department • Service Portfolio Manager Deliverables • None Key Activities • List of all the IT services in the organization are reviewed • Services are identified as changed / old / new • Service package and variations are defined / modified © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 21

Next Back Manage Strategy – IT Strategy Planning • Asmt. of Current Performance • • IT Architecture Business IT Alignment • • Policy Creation & Communication Financial Strategy Planning Input Output Roles Deliverables • CIO • Decision Framework • Steering Committee • Strategy Plan Key Activities • Areas of improvement are identified • Decision framework is prepared for baseline and new projects • Critical and success factors are identified • Policies to support IT strategic plan are formulated • Sign-off is obtained on the Strategic Plan © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 22

Next Back Manage Strategy – Financial Mgmt. – IT Acctg. IT Expenditure Process • None Input • Actuals Reporting Process • Actual vs. Budget Analysis Output Roles Deliverables • Finance Approver • Capital Report • Finance Department • Purchase Requisition • Human Resource Department (HR) • Purchase Order (PO) • Third Party • Invoice • IT Accounts Payable • Actuals Report Key Activities • Capital Report based on the actuals information on capital expenses is prepared • Actuals Report compiling input from Capital Report, Compensation and Benefits Report and IT Accounts Payable is built and compiled © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 23

Next Back Manage Strategy – Financial Mgmt. – IT Acctg. Out of Plan Approval Process • • None Input Output Roles • Chief Financial Officer (CFO) • Finance Approver • IT Manager None Deliverables • None Key Activities • Out of plan expenses are approved by the appropriate personnel • In case the expenses are approved, Finance Team is communicated to include the expenses and master project list is updated • If the expenses are not approved, Finance team is communicated not to include the expenses © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 24

Next Back Manage Strategy – Financial Mgmt. – IT Acctg. Actuals Reporting Process • IT Expenditure Process Input Output Roles • Finance Approver • Finance Department • IT Manager • AOP Phase – II • Q 2 Forecast • Q 3 Forecast Deliverables • Project Abstract Key Activities • Project Abstract is prepared and finalized • Finalized Project Abstract is approved by the appropriate personnel © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 25

Next Back Manage Strategy – Financial Mgmt. – IT Acctg. Actual vs. Budget Analysis • • IT Expenditure Process Input Output Roles • None Deliverables • Finance Department None Key Activities • IT expenses generated through the IT Expenditure process are reported every month in the Actuals Report • Actuals against latest forecast is tracked analyzed © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 26

Next Back Manage Strategy – Financial Mgmt. – IT Bdgt. Annual Operating Plan Phase - I • Q 3 Forecast Input Output Roles • Project Portfolio Mgmt. • Acq. & Maint. Appl. Sw & Tech. Infra. • AOP Phase - II • Service Portfolio Mgmt. Deliverables • CFO • Financial Guidelines • CIO • Expenses • Finance Department • Projects Abstract • IT Director • IT Manager Key Activities • Guidelines for expenses and projects are finalized • First draft of the AOP is prepared and aligned with business targets and strategies • On the basis of first draft, Final draft is prepared by aligning expenses and projects with departments and units © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 27

Next Back Manage Strategy – Financial Mgmt. – IT Bdgt. Annual Operating Plan Phase - II • AOP Phase-I • Actuals Reporting Process Input Output Roles • Chief Financial Officer (CFO) • Chief Information Officer (CIO) • Finance Department • IT Manager • Service Portfolio Mgmt. • Project Portfolio Mgmt. • Q 1 Forecast • Q 2 Forecast • Cap. Ex –ESR • Acq. & Maint. Appl. Sw & Tech. Infra. Deliverables • Final Expenses, Projects List & Guidelines Key Activities • Guidelines for AOP expenses and project targets are set • Ensured that AOP – II is aligned with departments / units © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 28

Next Back Manage Strategy – Financial Mgmt. – IT Bdgt. Q 1 Forecast • • AOP Phase II Input Q 2 Forecast Output Roles Deliverables • Chief Financial Officer (CFO) • Q 1 Forecast Guideline • Chief Information Officer (CIO) • Q 1 Forecast • Finance Department • IT Director Key Activities • Guidelines for Q 1 Forecast are set • Q 1 Forecast is approved and finalized by appropriate personnel © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 29

Next Back Manage Strategy – Financial Mgmt. – IT Bdgt. Q 2 Forecast • AOP Phase II • Capex –ESR • Q 1 Forecast • Q 3 Forecast • Actuals Reporting Process Input Output Roles Deliverables • Chief Financial Officer (CFO) • Expenses • Chief Information Officer (CIO) • Projects Abstract • Finance Department • Q 2 Forecast • IT Director Key Activities • Guidelines for Q 2 Forecast are set • Q 2 Forecast is approved and finalized by appropriate personnel © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 30

Next Back Manage Strategy – Financial Mgmt. – IT Bdgt. Q 3 Forecast • Q 2 Forecast • Capex –ESR • Actuals Reporting Process • AOP Phase - I Input Output Roles Deliverables • Chief Financial Officer (CFO) • Expenses • Chief Information Officer (CIO) • Projects Abstract • Finance Department • Q 3 Forecast • IT Director Key Activities • Guidelines for Q 3 Forecast are set • Q 3 Forecast is approved and finalized by appropriate personnel © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 31

Next Back Manage Strategy – Financial Mgmt. – IT Bdgt. Financial Strategy Planning • • None Input Output Roles • Chief Financial Officer (CFO) • Chief Information Officer (CIO) • Finance Department • IT Director IT Strategy Planning Deliverables • Strategy Plan Key Activities • Guidelines for Financial Strategy planning are set and communicated • Strategy Plan is aligned with business plans and business strategies • Approval of Strategy plan by appropriate personnel © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 32

Next Back Manage Strategy – Financial Mgmt. – IT Bdgt. Capital Expenditure (Cap. Ex) • AOP Phase II • Q 2 Forecast • Q 3 Forecast • Input Output Roles • Financial Department • IT Manager None Deliverables • None Key Activities • Capital Expenditure (Cap. Ex), Early Spend Request (ESR) and Capital Appropriation Request (CAR) is built © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 33

Next Back Manage Strategy – IT Capability Management • • None Input None Output Roles Deliverables • Business Partner • Net Present Value • IT Partner • Project Shortlist • Management Reviewer Key Activities • Corporate level business and function strategy is reviewed by the executive management • Capabilities and business benefit drivers are identified by the executive management • Investment requirements for Capability investments are prioritized and approved • © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential 34

Thank You To learn more about other modules and services of manage IT, visit us at www. manage-it. biz To learn more about Systems Plus Pvt. Ltd. , visit us at www. systems-plus. com © 2018 Systems Plus Pvt. Ltd. Proprietary and Confidential