Manage Resources Search results 9 Search or Browse

Manage Resources Search results [9] Search or Browse by Competency tree [1] Browse resources by Comp. [2] Upload resources by Comp. [2] Add/ edit resource [3] Publish/ Unpublish by Comp. [2] Browse to XLS (CVS) [? ] Map Resource [4] Delete Resource confirmation [? ] Pub/ Unpub Confirmation [? ] Preview resources [6]

Search or Browse by Competency tree (WF 1) Search: Browse by Competency: - Download Upload template Core - Building Relationships + Upload Coworker Relationships Upload Customer Relationships Upload Global Mindset Generating Talent and Organizational Capability + Leadership + Learning and Applying Professional Expertise + Managing Execution + General Technical Competencies 1

Search Results (WF 9) Search: Title Type Library Customer Satisfaction Tip RTP Customer Trust Customer Skills Building customer relationships Keep your focus on the Customer A to Z Customer Best Practices Another customer result Yet another customer result Book CJO ILT RTP Blog RTP Book CJO Book RTP What’s Popular Published * * edit * * Spotlight Add New edit edit 2

Resources by Competency: Core - Customer Relationship (WF 2) Title Type Library Keep your focus on the Customer Tip RTP The Importance of Trust Customer Skills Building trust in the workplace Keep your focus on the Customer A to Z Customer Best Practices Another Book Yet another book Book CJO ILT RTP Blog RTP Book CJO Book RTP Spotlight What’s Popular * * * * Published edit edit Add New 2

Add/Edit Resource (WF 3) Title: Type: Library Description Resource Mapping CJO Last Updated: 12/20/2011 Make a local copy of resource Block from What’s Popular list 3

Resource Mapping (WF 4) Title: Delete Resource Course 101 Browse by Competency: - Core - Building Relationships Spotlight Coworker Relationships All Level 1 Level 2 + Customer Relationships Global Mindset Generating Talent and Organizational Capability + Leadership + Learning and Applying Professional Expertise + Managing Execution + General Technical Competencies 4

Preview Uploaded Resources (WF 6) Core – Customer Relationships Resource Title Type Select Description URL Upload Select All 3

Notes 1. Admins should only make small changes to resources that are present in CJO users’ plans. If they want to make a significant change 2. – best practice is for an admin to create a new version of the resource and un publish the original so it can no longer be added to user plans of seen in the tool outside the admin view. We need to keep an audit trail (User and Date)