Manage Engine Applications Manager Manage Application Performance in

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Manage. Engine® Applications Manager Manage Application Performance in Physical, Virtual and Cloud Environments

Manage. Engine® Applications Manager Manage Application Performance in Physical, Virtual and Cloud Environments

Agenda Introduction Technical Overview Key Differentiators Customers Summary

Agenda Introduction Technical Overview Key Differentiators Customers Summary

Manage. Engine & the 90: 10 Promise Vendor Landscape Big 4 Independent Point Products

Manage. Engine & the 90: 10 Promise Vendor Landscape Big 4 Independent Point Products • Acquired Products • Complex Integrations • Expensive Business Model • Lower Price points • No integration • Vendor viability • Single Vendor • Integrated Value Manage. Engine • Affordable Price Point Manage. Engine Software is used by over 50, 000 customers including 3 out of every 5 Fortune 500 companies

Manage. Engine Applications Manager • Application Performance Management – Application Servers – Databases –

Manage. Engine Applications Manager • Application Performance Management – Application Servers – Databases – Servers – Middleware/Portal Monitoring – Custom Apps & Web Apps – Virtual & Cloud Resources • Fault Management • Reporting • SLA Management 4

Business Services Management Business Centric View to Monitoring IT Resources Value: • • Prioritize

Business Services Management Business Centric View to Monitoring IT Resources Value: • • Prioritize application Issues Know which business process is affected 5

Monitor Physical, Virtual & Cloud Apps Single console for App servers, databases, servers, web

Monitor Physical, Virtual & Cloud Apps Single console for App servers, databases, servers, web services, web transactions & virtual/cloud resources Value: • • Lesser point tools to manage Troubleshoot performance issues faster and effectively 6

Performance Management: Single Dashboard Application Servers ERP 07/22/08 • Web. Logic Server, Web. Sphere,

Performance Management: Single Dashboard Application Servers ERP 07/22/08 • Web. Logic Server, Web. Sphere, Oracle AS, JBoss, Microsoft. NET, Tomcat, Silver. Stream, Glass. Fish, v. Fabric tc Server • SAP, Oracle E-Business Suite Databases • Oracle, Sybase, MS SQL, DB 2, My. SQL, Postgre. SQL, Memcached , Cassandra and Mongo. DB. Servers • Windows, Linux, AIX, AS/400, i. Series, HP UX, Mac, Solaris, Novell, VMware, Hyper-V

Performance Management (contd. ) Web Applications • HTTP(s) Synthetic Transactions, Real Browser Monitor •

Performance Management (contd. ) Web Applications • HTTP(s) Synthetic Transactions, Real Browser Monitor • URL to SQL Response Time Breakup, transaction tracing, (Java, . Net, Ruby on Rails) Apdex scores Transactions SOA Web Services Custom Applications • Monitor Performance & Availability of SOAP Web Services • JMX, SNMP, WMI, Scripts, Java Runtimes 8

Performance Management (contd. ) Middleware/ Portal Virtualization Cloud Apps • Microsoft MQ, MS Office

Performance Management (contd. ) Middleware/ Portal Virtualization Cloud Apps • Microsoft MQ, MS Office Share. Point, Rabbit. MQ, IBM Web. Sphere MQ, Web. Logic Integration • VMware ESX/ESXi • Hyper-V • Amazon AWS(EC 2, RDS, EBS, S 3) • Windows Azure 9

How does Applications Manager Work? Trigger Network Discovery via Web Client View Reports, Graphs,

How does Applications Manager Work? Trigger Network Discovery via Web Client View Reports, Graphs, Specify Credentials of Resources Alerts Monitoring Collects Performance Metrics Configure Thresholds, Alerts Monitoring Starts 10

Agentless Monitoring of Heterogeneous Infrastructure 11

Agentless Monitoring of Heterogeneous Infrastructure 11

Performance Metrics – Servers CPU, memory, disk Process monitoring Network interface stats Disk I/O

Performance Metrics – Servers CPU, memory, disk Process monitoring Network interface stats Disk I/O Services on the server AS 400 server status, number of jobs and admin console • Hardware metrics • • • 12

Performance Metrics – Application Servers • Sessions, Hits Per Second • JVM Memory, Thread

Performance Metrics – Application Servers • Sessions, Hits Per Second • JVM Memory, Thread Pools • Transaction Stats • JMS, Queues • Traffic Metrics • Usage Patterns 13

Performance Metrics - Databases • Connection times, log files • Tablespace, database size •

Performance Metrics - Databases • Connection times, log files • Tablespace, database size • Buffer hit ratios • Reads, writes, I/O • SQL statistics, locks, etc. 14

Web Transactions Apdex scores, transaction traces, metrics from url to sql Support for Java,

Web Transactions Apdex scores, transaction traces, metrics from url to sql Support for Java, . Net, and Ruby on Rails transactions 15

Monitor Custom Applications Windows WMI Custom Monitoring (Java, Perl, . NET) SNMP, Trap Listeners

Monitor Custom Applications Windows WMI Custom Monitoring (Java, Perl, . NET) SNMP, Trap Listeners JMX(Java Management Extensions) Monitor Web Apps (URL Sequences) 16

End User Experience Measurement Monitor Response Times Define Acceptable Response Time (say, 2 secs)

End User Experience Measurement Monitor Response Times Define Acceptable Response Time (say, 2 secs) Simulate Web Application Browsing Behavior Set SLAs (Gold SLA) Measure What Your End Users Experience 17

Real Browser Monitor Record & playback web transactions from enterprise branch offices 18

Real Browser Monitor Record & playback web transactions from enterprise branch offices 18

End User Experience Monitoring Measure end user experience of business-critical network services & apps

End User Experience Monitoring Measure end user experience of business-critical network services & apps from branch offices Accurate response time from all critical locations Categorize performance problems as local or global issues Troubleshooting Capacity Planning Meet SLAs Improve quality of services to end users 19

Virtualization Monitoring Out-of-the-box support for VMware ESX/ESXi & Microsoft Hyper-V Servers • • •

Virtualization Monitoring Out-of-the-box support for VMware ESX/ESXi & Microsoft Hyper-V Servers • • • Monitor VMware ESX/ESXi and Microsoft Hyper-V servers and their guest VMs Performance Management for Heterogeneous IT End User Monitoring helps manage the user experience prior and post virtualization Manage performance of both physical and virtual infrastructure Automate Virtual Machine Management 20

Virtualization Monitoring • • • Monitor VMware ESX/ESXi & Microsoft Hyper-V host servers Guest

Virtualization Monitoring • • • Monitor VMware ESX/ESXi & Microsoft Hyper-V host servers Guest VMs In-depth performance metrics Gain insight into ESX & Hyper-V server performance Capacity planning and resource allocation Integrated SAN Monitoring • Net. App, EMC, Brocade using SNIA 21

Discovery & Mapping of Virtual Resources Discover and map dependencies automatically with VMware virtual

Discovery & Mapping of Virtual Resources Discover and map dependencies automatically with VMware virtual infrastructure groups Data Centers Clusters ESX/ESXi hosts Virtual Machines Value: Effective configuration management 22

Cloud Monitoring: Amazon AWS Monitor Amazon EC 2, RDS instances, EBS volumes & S

Cloud Monitoring: Amazon AWS Monitor Amazon EC 2, RDS instances, EBS volumes & S 3 buckets CPU Utilization Network Traffic Disk I/O Volume Traffic, Latency Bandwidth Throughput Value: Gain insight into the performance of Amazon AWS 23

Cloud Monitoring: Windows Azure Performance insight into VM, Web and Worker roles. Request execution

Cloud Monitoring: Windows Azure Performance insight into VM, Web and Worker roles. Request execution time Requests rejected Diagnostic Infrastructure logs Event & trace logs Network traffic TCP connections VMs in Azure roles Value: Maximize the value of your Windows Azure investment. 24

SLA Management • Define service Level objectives • Escalate SLA violation via email •

SLA Management • Define service Level objectives • Escalate SLA violation via email • View SLA metrics 25

Applications Manager Enterprise Edition Scalable Monitoring Architecture 26

Applications Manager Enterprise Edition Scalable Monitoring Architecture 26

Accessing from Mobile Devices Optimized for the mobile experience Simple, clear navigation Rich and

Accessing from Mobile Devices Optimized for the mobile experience Simple, clear navigation Rich and relevant content from the beginning Search options List views Native app for i. Phone Browser-based client for other smartphones

Fault Management Alarm View Root Cause Analysis

Fault Management Alarm View Root Cause Analysis

Fault Management: Anomaly Detection Anomaly profiles based on baseline value or custom expressions Detect

Fault Management: Anomaly Detection Anomaly profiles based on baseline value or custom expressions Detect gradual performance degradation

Deeper Integration with Site 24 x 7 Availability reports 40+ monitoring locations Single alarm

Deeper Integration with Site 24 x 7 Availability reports 40+ monitoring locations Single alarm console Auto-sync of monitor groups between Site 24 x 7 & Applications Manager Value: Monitor website performance from both inside and outside the data center

Customer Usage Scenario CRM Application • Over 100 users for contact details • Monitors

Customer Usage Scenario CRM Application • Over 100 users for contact details • Monitors servers, databases, log files and application servers • Uses APM for troubleshooting and availability monitoring • IT operators use APM for availability monitoring • Admin: Identify bottlenecks in infrastructure, plan capacity • Line of business managers: SLA reports on a quarterly basis 31

Key Differentiators In-depth Application Performance Management Agentless Monitoring (Ensures Low Cost of Maintenance) Single

Key Differentiators In-depth Application Performance Management Agentless Monitoring (Ensures Low Cost of Maintenance) Single Tool for Multiple Technology Components Setup in Hours not Weeks or Months (No Professional Services & Consultants) 32

Benefits • • Makes your IT team more productive Brings a business centric view

Benefits • • Makes your IT team more productive Brings a business centric view to IT resources Support for heterogeneous applications and servers Helps you troubleshoot faster Generate reports and empower decision making Support for industry best practices Complement existing investments in 3 rd party NSM Low TCO & high ROI 33

Customers AC Nielsen GE Finance American Honda Vodafone Continental Airlines Met. Life Cummins Pfizer

Customers AC Nielsen GE Finance American Honda Vodafone Continental Airlines Met. Life Cummins Pfizer Dupont Seagate Deutsche Bank SDAC Harvard EDS Walgreens Go. Daddy Yamaha Motor Corporation 34

Customer Quote "We managed to save tens of thousands of dollars by switching from

Customer Quote "We managed to save tens of thousands of dollars by switching from CA's Wily Introscope“ - Bill Bohlen, Hallmark Channel. 35

Summary Monitor Physical, Virtual & Cloud Infrastructure Monitoring all Tiers of the Application Stack

Summary Monitor Physical, Virtual & Cloud Infrastructure Monitoring all Tiers of the Application Stack makes Troubleshooting easier The Manage. Engine 90: 10 promise

More Info Website: http: //www. manageengine. com/apm Live Demo: http: //demo. appmanager. com Blogs:

More Info Website: http: //www. manageengine. com/apm Live Demo: http: //demo. appmanager. com Blogs: http: //blogs. manageengine. com/appmanager Forums: http: //forums. manageengine. com/appmanager KBase: http: //apm. manageengine. com Pricing: http: //www. manageengine. com/apm/pricing. html Product Editions: Cloud Starter Edition: For Saa. S startups and businesses looking to offer cloud services Professional Edition: All features of Cloud Starter plus support for packaged applications. Enterprise Edition: Distributed set up for high scalability. Free Edition: Edition Monitor up to 5 apps or servers Contact: appmanager-support@manageengine. com 37