Making outcomesbased working a reality Sarah Jane Owen

Making outcomes-based working a reality Sarah Jane Owen, Product Manager Triangle Consulting Social Enterprise Ltd Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 1

This workshop • What is outcomes-based working? • How can the Outcomes Star™ help? • First steps towards being outcomes-based • Q&A Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 2

What is outcomesbased working? Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 3

What is outcomes-based working? Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 4

What is outcomes-based working? Being able to connect WHAT you do to WHY you do it Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 5

What is outcomes-based working? Being able to connect WHAT you do to WHY you do it Your actions, interventions, service delivery, outputs What it is that will change as a result of your actions – what will be different Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 6

Why does it matter? • More likely to achieve the outcomes you want • Less likely to work in ways that are at odds with your outcomes • Able to measure things that matter • Able to evidence the difference you make, not just volume you deliver • The opposite to outcomes based is output based Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 7

What does outcomes-based working look like? • Service model, activities and support is planned around a set of outcomes • Service is delivered in ways that are aligned to these outcomes (eg internal culture) • Service measures outcomes (as well as other things) • Service is accountable to outcomes Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 8

How can the Outcomes Star™ help? Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 9

What is the Outcomes Star™? • A multi-purpose outcomes tool Provides meaningful outcomes information • Measures and supports change • Used collaboratively with service users Empowers service users and supports them in making changes Promotes a consistent, holistic, asset-based approach to keywork Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 10

The Outcomes Star™ story so far • The Outcomes Star for homelessness was the first Star, developed in 2003 with St Mungo’s • Today Triangle have published around 30 versions of the Star, with more being developed • The Outcomes Star was then published in 2006 for the homelessness sector, thanks to the London Housing Foundation • Each version is developed in collaboration with services and tested with practitioners and service users • The Mental Health Recovery Star was next, in 2008, then the Work Star, Teen Star and Family Stars in 2009− 10 • The Star is widely used in the UK by charities, local authorities and NHS trusts, as well as internationally Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 11

A growing family of unique, sector-wide outcomes tools Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 12

How does the Outcomes Star™ work? • Ready-made licensed tools • Only for frontline services ‘key working’ one-to-one over a period of time • Training and implementation required • Completed collaboratively with service users • Assess and record where somebody is and create action plans to where they would like to be • Distance-travelled data Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 13

Measuring distance travelled • End outcomes, such as getting a job or home, are just the tip of the iceberg • Long-term, sustainable change is built by taking steps towards fundamental changes in attitudes, skills, motivation and behaviours • The Star helps to evidence these changes Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 14

Key concept: The five-stage Journey of Change Example from Independent Living Star™ As good as it can be Choice and control No pressing concerns Accepting help Cause for concern Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 15

Trying it out • Quick activity in pairs • One person be the service user • One person be the support practitioner • Talk about the areas • Work out where to record the service user Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 16

First steps to making outcomes-based working a reality Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 17

1. Know what you are measuring Outcomes Star. TM © Triangle Consulting Social Enterprise

2. Write down your outcomes Outcomes Star. TM © Triangle Consulting Social Enterprise |

3. Explore formal tools like the Outcomes Star™ Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 20

For more information Website: www. outcomesstar. org. uk Mail: info@triangleconsulting. co. uk Phone: +44(0) 207 272 8765 Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 21