Maintenance Management and Organization Steve Chenoweth CSSE 375

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Maintenance Management and Organization Steve Chenoweth CSSE 375, Rose-Hulman Based on Don Bagert’s 2006

Maintenance Management and Organization Steve Chenoweth CSSE 375, Rose-Hulman Based on Don Bagert’s 2006 Lecture 1

Review: Software Maintenance Framework Components l l l User Requirements Organizational Environment Operational Environment

Review: Software Maintenance Framework Components l l l User Requirements Organizational Environment Operational Environment Maintenance Process Software Product Maintenance Personnel 2

Review: Examples of Software Enhancement l l New versions coming out at regular intervals

Review: Examples of Software Enhancement l l New versions coming out at regular intervals Ongoing (technical) support 3

Maintenance Management M: Ch 10 It’s a job you’re likely to have 4

Maintenance Management M: Ch 10 It’s a job you’re likely to have 4

Here you are, arriving at work… What could possibly go wrong? 5

Here you are, arriving at work… What could possibly go wrong? 5

Greatest Management Issues l Motivation/Turnover l l l Rewards Supervision Assignment Patterns Recognition Career

Greatest Management Issues l Motivation/Turnover l l l Rewards Supervision Assignment Patterns Recognition Career Structure l Resources – “By the time we get the hardware, it’s too late to do the project” – Michael Blumenthal, former CEO, Burroughs l Domain Knowledge – Who gets put in charge? 6

Maintenance Plan (What you’re doing tonight!) l Done by the organization who will be

Maintenance Plan (What you’re doing tonight!) l Done by the organization who will be doing the maintenance l Should be started very early in the development life cycle l Should address all aspects of the maintenance framework l Sample Template (by Pigoski) is at http: //www. rcglobal. com/wrcg 25 septrcgsamp. htm (maybe) l Your template for tonight – See course web page 7

Maintenance Organization Right - A maintenance organization structure, from www. idcon. co m/planningscheduling. htm.

Maintenance Organization Right - A maintenance organization structure, from www. idcon. co m/planningscheduling. htm. 8

Team Organization Models (different from text) l Who does Maintenance? l l l Solution

Team Organization Models (different from text) l Who does Maintenance? l l l Solution 1: Development Team Solution 2: Separate Maintenance Organization Who does Quality Assurance? l l Solution 1: Same people as do maintenance Solution 2: Separate Quality Assurance group l How does the type of maintenance (e. g. corrective) affect this? l How does the type of enhancement (if applicable) affect this? 9

Maintenance Organization Exercise (Optional) 10

Maintenance Organization Exercise (Optional) 10