MAINTANING MASTER FOLIO AND MANAGING PROBLEMS THERIN Friday

MAINTANING MASTER FOLIO AND MANAGING PROBLEMS THERIN Friday, February 19, 2021 Gautam Kumar Slide : 1/18

Scope • Introduction • Types • Problem HMCT - 503 FRONT OFFICE OPERATION-V Slide : 2/18

What Is Folio ? HMCT - 503 FRONT OFFICE OPERATION-V Slide : 3/18

Introduction Ø Front office transactions are charted on account statements called folios. or Ø A folio is a statement of all transactions (debits and credits) affecting the balance of a single account. HMCT - 503 FRONT OFFICE OPERATION-V Slide : 4/18

Types Inhouse Guest Split Master Folio Void Employee NR Guest HMCT - 503 FRONT OFFICE OPERATION-V Slide : 5/18

Difference between In- House Guest Folio and N R Guest Folio HMCT - 503 FRONT OFFICE OPERATION-V Slide : 6/18

Difference between Master Folio and Split Folio HMCT - 503 FRONT OFFICE OPERATION-V Slide : 7/18

Difference between Employee Folio and Void Folio HMCT - 503 FRONT OFFICE OPERATION-V Slide : 8/18

Problems while Handling Folio Extra bills posted Some bills left without posted Problems I don’t find this bill proper ? Guest not agree over some bills Wrong bills posted HMCT - 503 FRONT OFFICE OPERATION-V Slide : 9/18

Problem Analysis What are the conditions that lead to extra bill in any folio ? HMCT - 503 FRONT OFFICE OPERATION-V Slide : 10/18

Problem Analysis What are the conditions that lead to posting of wrong bill in any folio ? HMCT - 503 FRONT OFFICE OPERATION-V Slide : 11/18

Problem Analysis Under what conditions some bill may be left for posting in any folio ? HMCT - 503 FRONT OFFICE OPERATION-V Slide : 12/18

Problem Analysis What are conditions in which guest may become disagree in terms of folio? HMCT - 503 FRONT OFFICE OPERATION-V Slide : 13/18

About Folio Types of Folio Difference Between Folios Types of problem HMCT - 503 FRONT OFFICE OPERATION-V Slide : 14/18

For detailed notes, please visit http: //educatererindia. blogspo t. com/ HMCT - 503 FRONT OFFICE OPERATION-V Slide : 15/18

Home Work Ø Make individual report in detail on types of folios used in hotels? Ø Make individual report remedies of the problem occurred while handling guest folio Ø Send the reports on tp@teamhiht. com before next class ? HMCT - 503 FRONT OFFICE OPERATION-V Slide : 16/18

Next Class Vertical Tabular Ledger City Ledger Yeah, I will keep myself prepared for next topic ! Departmental Bills Paid-out vouchers HMCT - 503 FRONT OFFICE OPERATION-V Slide : 17/18

You can put on you questions now ? s n o i t s e u Q HMCT - 503 FRONT OFFICE OPERATION-V Slide : 18/18