Main department functions within an engineering organisation Aims

Main department functions within an engineering organisation

Aims and objectives All learners to state the roles and responsibilities of a minimum of 4 departments within an engineering organisation, along with key personnel, some will state more.

Company departments. • An engineering company will have many different departments that work together to keep the business efficient.

Business Functions / Departments All functions / departments interact with each other to some extent. We will examine the major interactions required for the efficient operation of a business and the order that these departments are used in the production process. 4

Business Functions / Departments Please separate into pairs and take a few minutes to write down a list of departments that you think all businesses have. 5

Business Functions / Departments Business Planning Finance Purchasing Stores & Dispatch Human Resources (HR) / Administration Quality Control Sales & Marketing Research & Development (R&D) / Design Production & Manufacturing Maintenance & Service 6

Company departments. • • • Sales This department is responsible for? Selling goods to customers, Looking after the needs of the customer. Monitor the competition.

Company departments. Marketing This department is responsible for: Selling the company “brand” to potential customers Attending industry events, such as exhibitions, trade shows and conferences to promote the business. • Placing advertisements promoting the company • Marketing may undertake market research • •

Sales & Marketing Determines current and future production requirements. R&D Provides feedback on whether goal is technically achievable. Production Provides current production levels and production capacity. Finance Provides financial information on current work load and future orders 9

Company departments. • • Research (R & D) Department This department is responsible for? New designs New products New styles Improving existing products Explore new methods of production / manufacture

Research & Development Sales & Marketing Provides technical specification of required product and intended markets. Planning Provides timescale for product manufacture, assisting in providing a price point. R&D Achieves technical goals set for product. Finance Provides financial framework in which R & D has to design the product. Production Provides information on how to manufacture proposed product. Purchasing Provides technical, price and availability information on parts required. 11

Finance The main functions of the finance department are? The control of money. Management of cash flow. Short-Term & Long-Term Investments. Salaries. Recording of all financial transactions. Tax returns. Payment of suppliers. Arranging contracts with suppliers. Collecting payments from customers. 12

Finance Sales & Marketing Provides current sales figures and sales projections. HR Provides information on current and future staff levels and costs. Finance Controls money flow to ensure smooth running of company and maximum financial efficiency. Planning Provides time scales and hours required to finance, for pricing work. Production Provides current production levels and details on resources. Purchasing Provides details / costs of equipment / tools / materials required. 13

Purchasing Sales & Marketing Provides current sales figures and sales projections. Purchasing Sets up negotiated contracts with suppliers for the timely supply of parts required for production. Production Provides current production level and parts requirements. R&D Provides parts list of parts required for the product. 14

Company departments. • Planning – What needs to be considered? • Ensure material / parts / tools are available – if not arrange with purchasing to order. • Plan the order of operations – what do you think needs to be included? • Man-power availability • What machinery / tools are required to be used and in what order. Also are they available when required. • Timing, when has order got to be delivered. • Special processes, have the parts got any special process that will have to be carried out by another company, such as plating, hardening, painting etc.

Planning Sales & Marketing Provides current sales figures and sales projections. R&D Provides feedback on whether goal is technically achievable. Planning Department Production Sets goals of business and timescale in which to achieve it. Usually set by owners or board of directors. Provides current production levels and details on resources required to increase or diversify. Finance Provides current financial status. Provides means of financing goal. Purchasing Provides current details of suppliers and contracts. 16

Company departments. • Production / Production Management • Its primary function is to turn raw materials into finished goods. • They consider the people / equipment that will be necessary to transform the materials into the items required. • Production/manufacturing activities need to be organised to match customer orders. • They have to make sure that the items are made at the right time, ie when the customer wants them.

Company departments. • • • Production Management Departments under production management would include: Planning Manufacturing – Workshop activities Maintenance Dispatch

Production & Manufacturing Production Planning Production Provides current production figures and future production levels. Manufactures product as efficiently as possible. Human Resources Ensures that the required staffing level is maintained and looks after staff welfare. Stores Supplies parts / tools in an efficient and timely manner. Maintenance Maintains production machinery at optimum level and responds to breakdowns. 19

PC production line Audi TT production line

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Company departments. • Despatch • Finished goods need to be packed so that damage is not experienced in transit to the customer. • Appropriate packaging needs to be designed to suit the means of transport used (road, air or sea). • The despatch department is responsible for assembling customer orders as set out in delivery notes.

Who thinks despatch just involves putting items in a box?

Satellite ready for transportation Part of satellite structure ready for transportation.

Stores & Dispatch Provides storage and handling of Goods-In and Dispatch. R&D Provides details of what parts will be required to manufacture product. So a stock can be kept. Finance Inform finance of stock levels and details of despatched orders. Production Provides current and future usage levels for parts required to produce product. Purchasing Order parts / materials / tools for stores. 25

Company departments. Maintenance – What is the role of a maintenance department? To keep a production operational and a safe place for people to work. What types of maintenance? Maintenance can be described as reactive when it is in response to a production line that has stopped due to the failure of a defective part. • Planned/preventative maintenance is described as pro-active and can lead to less failures in a production line due to defective plant. • Some maintenance has to carried out on a production line that has been stopped due to safety reasons. The timing of maintenance activities needs to be planned for when a line is closed or for other reasons, such as staff all being on holiday at the same time or when demand for goods has a seasonally low period. • •

Maintenance & Service Planning Inform of holidays, breaks in production for preventative maintenance Maintenance & Service Ensures all aspects of plant and machinery are maintained and serviced. Production Feedback on production machinery and plant issues. 27

Company departments. • Quality management • Is not just inspection. • Ensures systems are in place for manufacturing procedures and that they are followed. • All companies will have quality documentation, it could be simply drawings in the smallest company up to fully detailed quality manuals in larger companies. • Primary function is to ensure that all finished / manufactured goods are made to specification. • Quality checks can be applied at various stages on a production line. • Raw materials can be checked before they are used; • Finished goods can be checked before they are despatched to customers.

Quality Control Purchasing Provides information on supplier quality standards and response to part quality issues. Quality Control Monitors product quality and feedback to increase quality and address quality issues. Production Provides details on produced parts. R&D Provides technical specification on product and part performance. 29

Company departments. • HR Department This department is responsible for? • recruiting staff to keep a business viable. • inducting new members of staff. • arranging training and professional development of staff. • monitoring annual and sick leave. • developing company policies and procedures. • welfare of employees. • training. • redundancy. • disciplinary Proceedings. • recording of all data regarding employees. • career development. • personal appraisal.

Human Resources Sales & Marketing Provides current sales figures and sales projections for determination of production staff levels. Human Resources Provides required staffing, looks after staff welfare. Production Provides information on current production efficient based on current staffing levels. Finance Provides current financial status and targets. 31

Company departments. • Health and Safety This department is responsible for? • Ensuring all H&S policies are enforced. • Providing suitable H&S advice. • Providing suitable and sufficient H&S equipment, such as PPE, lifting equipment. • Ensuring a safe workplace by suitable risk assessment and adequate control measures.

Production Process Order Sales -Marketing R & D / Design Provides technical specification of required product. Takes the specification and turns it into a product. Production Take the product and makes it producible. Makes the product. Dispatch Stores the finished product and dispatches to customers. 33

Any questions?