Mailer Rating National Deployment Appointment Corporate Rating Process

Mailer Rating National Deployment Appointment & Corporate Rating Process

FAST Agenda Mailer Rating Appointment & Corporate Rating Review Mailer Rating Resources 2

FAST Appointment Rating Ø Appointments are given individual scores to rate accurate appointment scheduling data. An appointment may not be scored until it is considered finalized. Ø Appointments are considered finalized at 288 hours (12 days) past the scheduled appointment time. Ø Appointment ratings do not differentiate between recurring and nonrecurring appointments for calculations. Ø An appointment’s rating may fall into one of three categories: – Routine (Closed – No Exceptions) – Exceptions (Routine appointment score is overridden) – Exemptions (Appointments are not included in rating) 3

FAST Routine Appointment Score Calculation An appointment may receive a score from 0 to 100, with 100 being a perfect score. The appointment’s total score is calculated by adding each individual score together: Submission Method/Content Detail (20 Pts) + On-Time Accuracy (40 Pts) + Content Accuracy (40 Pts) + Pre-Notification & Irregularity Deductions (10 Pts) _______________ Appointment Score 4

FAST Routine Scoring: Submission Method The Submission Method category evaluates corporations on submission method and the level of content detail provided when scheduling an appointment. Ø Content detail refers to pallet presort information. Ø This category is used to encourage schedulers to provide a detailed level of information in an electronic format. 20 points possible Submission Method Points Awarded Mail. dat or Web Services with pallet presort* 20/20 Web Services without pallet presort or FAST Online 10/20 Phone 0/20 *Pallet presort must be provided for all pallets on the appointment in order to receive 20 points. 5

FAST Routine Scoring: On-Time Accuracy The On-Time Accuracy category evaluates the schedulers on their ability to meet planned date/time of their appointment. Ø The scheduler appointment information is evaluated against the actual performance information. 40 points possible On-Time Induction Accuracy Points Awarded On-Time (up to 30 minutes late) 40/40 Late (>30 minutes to 2 hours late) 20/40 Significantly Late (>2 hours to 8 hours late) 0/40 6

FAST Routine Scoring: Content Induction Accuracy The Content Induction Accuracy category compares the actual contents to the planned contents. Ø The actual content of the shipment is evaluated against the scheduled content for the appointment. 40 points possible Content Induction Accuracy Points Awarded Accurate (less than or equal to 2 pallets) 40/40 Minor Volume Discrepancy (up to 5 pallets or less than 25 % bedload) 20/40 Major Volume Discrepancy (more than 5 pallets or greater than 25% bedload) 0/40 7

FAST Routine Scoring: Pre-notification Deductions Pre-notification deductions apply to changes made within 12 hours of the scheduled appointment time and are deducted from the overall appointment score. Pre-notification Deduction Points Deducted Create 20 Update (appointment type, significant volume, appointment time) 10 Date Change 40 Location Change 40 Pre-Notification Update Deduction Details - Ø Appointment Type Update - defined to be from Pallet to Bedload, Speedline to Bedload, or Speedline to Pallet Ø Significant Volume Update – If total volume pallet count > 20 and the difference exceeds 10% – If the total volume pallet count <= 20 and the difference exceeds two pallets – If the total bedloaded volume difference exceeds 10% Ø Appointment Time Update – Same day, different time update 8

FAST Irregularities Ø Pre-notification deductions and irregularities are additive (i. e. – An appointment that has significant volume change within 12 hours and then arrives with broken pallets, will be deducted 10 points for the significant volume change as well as 10 points for the irregularity. Ø Irregularities can include one or more of the following: • Broken Pallets • Container counts do not Match Form 8125 • Damaged Mail • Improper Mail Makeup • Load Unsafe • Incorrect Mail Class • Incorrect Appointment Type • Mailings are not Separated by Form 8125 • Overweight Pallets • Pallets Too Tall • Package on BMC Non. Machinable • Other Ø “Other” Irregularity – Facilities are required to enter comments if “other” is selected as the irregularity. 9

FAST Exception Rating Appointments meeting certain criteria are considered exceptions to standard appointment scoring and are scored as follows: Exception Rating Total Points Awarded Multiple Appointments per trailer, Rejected, No Show - more than 8 Hours Late and Unscheduled Arrivals 0 Cancelled Appointments – more than 2 hours past creation and more than 12 hours from the scheduled arrival date and time 50 Cancelled Appointments – more than 2 hours past creation and within 12 hours of the scheduled arrival date and time 15 Date/Time Change and Cancelled Appointment – the date or time change occurs within 12 hours of the scheduled arrival date and time and the appointment is later cancelled 15 Incorrect Mail Class 0 Incorrect Appointment Type 0 10

FAST Exemption Rating The following appointments are always exempt from appointment and corporate rating: Ø 100% Periodicals appointments Ø 100% perishable appointments Ø Delivery Unit drops Ø Cancelled appointments within 2 hours of creation 11

FAST Multi-Stop and Holiday & Contingency Constraint Multi-stop and holiday and contingency constraint impacted appointments will be rated as follows: On-Time Multi-stop appointments delayed by USPS Ø The first appointment is subject to all rating criteria and full points are awarded for on time arrivals. Ø Any subsequent appointments are rated except for On-Time Accuracy. Full points are awarded as long as no exceptions or exemptions apply. Appointments updated by USPS due to a Holiday or Contingency Constraint Ø Changes resulting from the following criteria will be exempt from rating – Date Change – Location Change – Cancellation Ø After the appointment is updated, it is subject to all rating criteria 12

FAST Appointment Timeframes Ø If the actual appointment arrival time is earlier than the scheduled appointment time, the timeframe evaluated is from the scheduled appointment date/time to the unload end time, or from the unload start time to the unload end time, whichever occurs first. Ø If the actual appointment arrival time is equal to or within 30 minutes of the scheduled appointment time, the timeframe evaluated is from the unload start time to the unload end time. Ø If the actual appointment arrival time is greater than 30 minutes after the scheduled appointment time, the timeframe evaluated is from the unload start time to the unload end time. Ø If an on-time or early appointment is accepted for unload and is not unloaded within the appropriate timeframe, then this is considered a USPS delay. 13

FAST Appointment Allowable Unload Times Anything over the allowable unload timeframe is considered a USPS delay. Drop & Pick Appointments scenarios are explained below: 1. Scheduled appointment for a time period prior to 3 pm and vehicle arrived prior to 3 pm – 8 hours to unload 2. Scheduled appointment for a time period prior to 3 pm, but vehicle arrived after 3 pm – 18 hours to unload 3. Scheduled appointment for a time period after 3 pm and vehicle arrived prior to 3 pm – 18 hours to unload 4. Scheduled appointment for a time period after 3 pm, but vehicle arrived after 3 pm – 18 hours to unload 14

FAST Corporate Rating Overview Ø Appointment rating scores are used when calculating corporate rating. Ø Each corporation is given a separate rating for each USPS facility where they have scheduled appointments. Ø Corporations are placed into rating tiers based on their drop shipment performance. Ø Tier levels are used for each corporation/facility pair to incent good performance from corporations by reserving a greater number of slots. Key Points Ø Corporate rating is defined as the average of all non-exempt appointment scores over a 28 day period for a given facility. Ø Four operational weeks of data are used to calculate corporate rating. Ø Corporate ratings are calculated weekly on Wednesday evenings. Ø When a rating is calculated, it becomes effective approximately 4 weeks following the rating calculation. Ø Each corporate rating score falls into one of four tiers for each of their rated facilities. 15

FAST Corporate Rating Items to Remember Ø Tiers are assigned score ranges for each facility. Ø Higher tiers have greater options for available slots. Ø Tier ranges are set on a national level, not on a facility level Ø Cancelled within 2 hours of creation, 100% Periodicals, 100% perishable and DU appointments will be exempt from rating. 16

FAST Corporate Rating Summary Report - View Facility Average Corporate Rating Tier 90 & Up Tier 1 80 -89 Tier 2 70 -79 Tier 3 69 & Below Tier 4 17

FAST Available Slot Based on Tier - View Example: Slot availability at a given facility for Tier 1 mailer vs. Tier 4 mailer based on allocation. Tier 4 10 10 10 10 10 10 Tier 1 3 3 3 3 3 3 18

FAST Agenda Mailer Rating Appointment & Corporate Rating Review Mailer Rating Resources 19

FAST Mailer Reminders Mailer Checklist Ensure all drop shipments have an appointment in FAST Ensure the appointment number is on all PS Forms 8125 If a shipment arrives without an appointment number, a Scheduler ID must be provided. Drivers will be asked to contact the Dispatcher or Scheduler in order to furnish this information If you are an LTL carrier, or if you use an LTL carrier, you must work together to ensure you meet the requirement of one appointment per truck per stop. Shipments arriving at postal facilities with multiple appointments reduce the opportunity for other schedulers to book appointments. All multiple appointments will be rated zero for the entire appointment Monitor your Recurring Appointment Performance Report regularly Review all PS Forms 8125 returned from your drivers Schedule accurate content for appointments and update as needed Cancel appointments with more than 12 hours notice Arrive on time for all appointments Monitor your Closeout Data Report and follow-up on discrepancies; contact facility as soon as possible 20

FAST Example - Mailer Rating Timeline Ø Corporate Rating is calculated on August 16 th and tiers will be designated based on appointment data from July 7 th to August 3 rd. Ø On August 18 th FAST allocates appointment slots according to tier availability for appointments scheduled for September 1 st onward. Ø Appointment availability for September 1 st onward will be based on tier. 21

FAST Mailer Rating Resources FAST Training & Job Aids • Available on the Customer website at https: //fast. usps. com • Pre-login users can click on Resources > Reference Documents to: Ø Download updated Customer Web-Based Training (Module 7) Ø View FAST Job Aids Ø View FAST User Guide Ø View, link to or download Publication 804, Drop Shipment Procedures for Destination Entry, Domestic Mail Manual, and all PS Forms Mailer Rating Reports • Users can access the following Mailer Rating reports: Ø Appointment Rating Analysis Report Ø Corporate Rating Report Ø Recurring Appointment Performance Report Ø Slot Availability Report 22

FAST Mailer Rating Resources (continued) • Please direct operational and policy issues to FAST Operations at fast_operations@usps. gov. • Please direct Mailer Rating functionality questions to fast@usps. com. 23