Lunch at the Phonetic Cafe DLA Dynamic Lunch

Lunch at the Phonetic Cafe’ DLA

Dynamic Lunch Activity at the Phonetic Cafe’ Where you the participants will prepare lunch for your co-workers

How It Works • There are five separate activities in the DLA • You will be paired up and divided into groups of up to six people • You and your partner will take each others order food, prepare the meal per the request and serve your customer exactly what was ordered!

The 5 Activities Everyone will participate in each activity 1. 2. 3. 4. 5. Reverse Pre-Job Brief Order Placing/Taking Preparing Serving Post Job Critique

Activity Targets Each of the following activities will target specific Fundamentals. Your group facilitator will be your champion, recognizing the correct usage of fundamentals and coaching where needed

Activity #1 Reverse Pre-Job Brief • Each group has a briefing leader which guides the use of HU-AA-1211 for the pre-job brief. Instructors will be available as a resource to the participants regarding the activities being performed in the DLA • Briefing leader will select each individual in their group to discuss an aspect of their task. • He aids in preparing his group for their jobs by encouraging discussion about the activities they will be performing, and reinforcing the fundamentals to ensure the customer is delivered exactly what they ordered while being done safely, timely and tasty

Activity #2 Order Placing/Taking • The all important task of taking your customers order… Correctly! • Use the order form and applicable fundamentals ensure you have received your customers requests accurately. • Fundamentals targeted ü 3 way Communication ü Phonetics ü Peer Check ü Work Documentation & Place Keeping

Activity #2 Customers • Remember you are at the Phonetic Café, your waiter only understands numbers, phonetics and enough English to repeat your order back. • Be concise and use the phonetics correctly or you may not order what you intended • Only order from the menu No Substitutions! • You are allowed to order a hamburger and a hot dog with any or all of the condiments and your choice of chips of course • Fundamentals targeted ü 3 way Communication & Phonetics targeted üPeer Check between Waiter & Customer Order Form

Activity #3 Order Preparation • A Configuration Control nightmare… Placing the correct condiments on the order as the preparation check list outlines. • Preparation check list compliance is required to ensure proper location and quantities are applied, SO FILL IT OUT and don’t forget the chips! • Fundamentals targeted ü ü ü Safety – Eye Protection, Gloves, Good Hygiene Configuration Control Technical Human Performance 3 way Communication & Phonetics Work Documentation & Place Keeping Housekeeping Prep

Activity #4 Service • Oh my, the pressure is on. Hope you have performed the steps in the preparation checklist correctly! Now it’s time to demonstrate Concurrent Verification when identifying the customer being served • Use your facilitator or instructor for your 2 nd verifier • Fundamentals targeted ü Concurrent Verification for meal delivery to the correct person ü Technical Human Performance ü 3 way Communication & Phonetics ü Work Documentation & Place Keeping Order Form

Activity #4 Don’t worry we will take the time to Enjoy our Lunch

Activity #5 Post Job Critique The Teams Discuss how it all went Did you get the right stuff? o Fundamentals ü CV & Peer Check ü Work Documentation ü Configuration Control • What could have went better? o Fundamentals ü Safety ü Error Precursors/Defenses ü Work Documentation ü Housekeeping

Lets Get Cooking!

Additional Pieces for DLA

Phonetic From Alpha to Zulu we've got a meal for you! Cafe Entré Hamburgers………… 34 HB es The burger that started it all – the fire-grilled model from which all others are made. Simple and traditional, each hamburger is cooked to perfection for a classic, down-home taste. Delivered occasionally, we grind our meat fresh, in-house. With the freshest topquality hamburgers in sight, it's no wonder Phonetics Hamburgers continues to be a favorite. ” The best hamburgers in town. ” --Houston Chronicle Hot Dogs ………… 43 HD Oh Yeah… You can bet there made with only the most selected cuts of beef. All natural spices and special cures are added. Then the hot dogs are put in smoke houses where they are fully cooked and smoked to a delicious hickory smoked flavor. No fillers or extenders are ever added, nothing but beef here! Cheese …………C (Charlie) Nestled amongst the rolling hills and lush pastures of central Wisconsin, Carr Valley cheese remains one of Wisconsin’s traditional cheese plants, famous for its varieties made the old-fashioned way. Owned and operated by the Cook family, Carr Valley will celebrate its 100 th anniversary this year. Carr's Cave Aged Cheese is made the traditional way in 10# bandaged wheels. They cave age them at high humidity and traditional cellar temperatures that vary through the Wisconsin seasons. Natural molds are allowed to grow on the bandage as the cheese cures and breathes for at least 9 months. The flavor is mellow, earthy but clean. Relish …………R (Romeo) Our Sweet Pickle Relish adds tangy crunch to any entrée you order. It will be a hit with children and adults alike. A delicious blend of cucumbers, onions, and a few secrets make this a scrumptious addition. Condime Mustard …………M (Mike) nts Lakeshore Wholegrain Mustards are prepared by hand in the traditional French manner using the finest natural ingredients without artificial colorings, flavorings or preservatives. They are produced in Ballinderry, Co. Tipperary in small batches to retain the distinctive flavors that have been created to enhance all savory dishes from Hamburgers to Hot Dogs. Onion …………O (Oscar) The onion was introduced to Britain by the Romans and quickly became a staple in cooking there. Made in Great Britain to genuine stillroom recipes of this era, this additive free spread is simply delicious. A traditional blend of onions, spices, fruit pectin and vinegar, this is a tasty accompaniment to both burgers and hot dogs. Superb! Pickles …………P (Poppa) The Finest of course, here at the phonetic a pickle is a statement made on any of the Burgers or Dogs we create. The Dill Chips have a robust dill flavor that have been slow cured adding a crunch to any meal. Ketchup …………K (Kilo) Chips Phonetics ketchup is made from all-natural, vineripened tomatoes, with salt, spices and other natural flavors. This is the tomato-lovers' ketchup – we pour it on our hamburgers, hot dogs at your request of course. Doritos Cooler Ranch ………… 46 CR Cheetos………………… 64 CT Turn up the volume of your snacking with the amped-up spices, high-decibel cheese, and the awesome crunch of these chips will leave you speechless. The bold tastes of Doritos Nacho and Cheetos are the loudest tasting snacks on earth, so crunch away! Fritos ………… 23 FT Lays Classic ……… 32 LC The popularity of Fritos Corn Chips has put the snack in a class of its own. From small towns and family barbecues to parties in the big city, this classic snack is a true icon. Lays Classic Potato Chip… What more can be said, the chip that has stood the test of time. GET SOME! !!Remember that the entire staff of Phonetics is from the country of Phenetovania, so please order using the items design

Attributes found in the DLA Reverse Pre-Job Brief Order Placing • Each group has a briefing leader which guides the use of HU-AA-1211 for the prejob brief. Instructors will be available as a resource to the participants regarding the activities being performed in the DLA • • The all important task of taking your customers order… Correctly! Use the order form and applicable fundamentals ensure you have received your customers requests accurately. • Briefing leader will select each individual in their group to discuss an aspect of their task. He aids in preparing his group for their jobs by encouraging discussion about the activities they will be performing, and reinforcing the fundamentals to ensure the customer is delivered exactly what they ordered while being done safely, timely and tasty • Fundamentals targeted: ü 3 way Communication ü Phonetics ü Peer Check ü Work Documentation & Place Keeping • • Remember you are at the Phonetic Café, your waiter only understands numbers, phonetics and enough English to repeat your order back. • Be concise and use the phonetics correctly or you may not order what you intended Only order from the menu No Substitutions! You are allowed to order a hamburger and a hot dog with any or all of the condiments and your choice of chips of course • • • Order Preparation • Customers Fundamentals targeted: ü 3 way Communication & Phonetics ü Peer Check between Waiter & Customer Service A Configuration Control nightmare… Placing the correct condiments on the order as the preparation check list outlines. Preparation check list compliance is required to ensure proper location and quantities are applied, SO FILL IT OUT and don’t forget the chips! • Fundamentals targeted: ü Safety – Eye Protection, Gloves, Good Hygiene Practices ü FME ü Configuration Control ü Technical Human Performance ü 3 way Communication & Phonetics ü Work Documentation & Place Keeping ü Housekeeping • • Oh my, the pressure is on. Hope you have performed the steps in the preparation checklist correctly! Now it’s time to demonstrate Concurrent Verification when identifying the customer being served Use your facilitator or instructor for your 2 nd verifier Fundamentals targeted: ü Concurrent Verification for meal delivery to the correct person ü Technical Human Performance ü 3 way Communication & Phonetics ü Work Documentation & Place Keeping Post Job Critique • • The Teams Discuss how it all went Did you get the right stuff? o Fundamentals ü CV/IV & Peer Check ü Work Documentation ü Configuration Control What could have went better? o Fundamentals ü Safety ü Error Precursors/Defenses ü Work Documentation ü Housekeeping What would you change for the next time? Did you exhibit these Fundamentals? Did you witness these Fundamentals? How does this activity relate to our work as Nuclear Professionals?

Phonetic Ord er Café Form 34 HB -------Hamburger Hot Dog ------- 43 HD K (Kilo) ------ Ketchup ------(Kilo) K ----- Mustard -----M (Mike) M ------ Pickle ------P (Poppa) P ----- Cheese ----- (Charlie) C C (Charlie) O (Oscar) ------ Onion ------(Oscar) O ----- Relish -----R (Romeo) 46 CR R 64 CT Doritos Cool Ranch Cheetos 23 FT 32 CL Fritos Lays Classic Chips 34 HB Order = _____ 43 HD Order = ______ Customer Name ______________ Concurrent Verification of proper meal delivered Performer ______ Verifier _______

Phonetic Cafe Order Preparation Checklist The following items must be completed as designated 34 HB Order =______ 43 HD Order =______ Configuration for 34 HB Reference attachment HB Configuration for 43 HD Reference attachment HD Place the bottom of the bun on the plate Mike on top of the bottom bun in a circular pattern Charlie is placed so that it is centered over the bun 34 HB to be centered on the bun Mike on the bottom of the bun in a serpentine pattern Kilo is placed on top of 34 HB in the center Kilo is placed on top of bun in a serpentine pattern Charlie is place so that it is centered over 34 HB 43 HD to be centered on the bun Poppa is to be laid flat not touching one another Oscar on top equally spaced from the edges Oscar on top equally spaced Place top of the bun on the sandwich Romeo to be on top of all other condiments Chips 46 CR 23 FT 64 CT 32 CL

Attac hment HB

Attac hment HD Bottom of Bun