LSSG Green Belt Training Business Performance Management 1

LSSG Green Belt Training Business Performance Management 1 Business Performance Management

Enterprise Performance Dashboards • Real-time and process based data needed Graphic Source: Business Objects 2 Business Performance Management

Getting Data Ready for LSS Sensor Data Public Data Social Media Data Enterprise Data Transaction Data 3 Business Performance Management

From Data to Decisions Green/Black Belts, Analysts Public Sensor Data Enterprise Social Media Transaction 4 Business Performance Management

Balanced Scorecard Multiple perspectives ensure long-term ability to create value. Financial (Shareholders) If I succeed in my vision, how will I look to my shareholders? Customer If I succeed in my vision, how will I look to my customers? What processes should I focus on to meet customer expectations? Internal What do I invest in to support my internal and customer objectives? Source: Balanced Scorecard by Kaplan & Norton Business Performance Management Learning and Growth 5

Internal Business Process Measures Customer Need Identified Innovation Process Operations Process Sale & Service Processes Identify Market Create Product Build Product Deliver Product Segmentation Development Quality/Defects Delivery Cycle Time (MCE) Cycle Time Customer Need Service to Customer Satisfaction 6 Business Performance Management