Looking Back Looking Ahead LESSONS LEARNED FROM THE
Looking Back, Looking Ahead LESSONS LEARNED FROM THE ADMINISTRATIVE RESIDENCY Patrick D. Shay, Ph. D | pshay@trinity. edu
Experiential Learning “For the things we have to learn before we can do them, we learn by doing them. ” Aristotle “Every experience, particularly your mistakes, are there to teach you and force you into being more of who you are. ” Oprah Winfrey
Trinity University’s On-Campus Graduate Program Spring semester START Summer semester Fall semester 1 Fall semester 2 Administrative residency (12 months)
Preparing for Takeoff
Looking Back, Looking Ahead In 2018, the final residency “deliverable” was revised to a residency portfolio. This incorporated broad reflection and identification of key lessons learned over the course of, and across, the residency year.
What are the key insights and takeaways students point to when looking back on their administrative residencies?
Connect to Others Build relationships Communicate effectively Embrace empathy Build trust Don’t go alone Find mentors
58% OF RESIDENCY PORTFOLIO “LESSONS LEARNED” “At the end of the day, and the beginning of the day, it’s all about relationships. ” Build relationships “Work hard but also take time to get to know others. ” “Building relationships is key to everything!” “Building relationships contributes to the overall success of our organization. ”
37. 5% OF RESIDENCY PORTFOLIO “LESSONS LEARNED” “Handwritten notes go a long way. ” Communicate effectively “Never underestimate the power of a face-to-face conversation. ” “Clear expectations must be communicated. ” “People thrive off of leadership feedback. ” “A well-timed joke can ease an environment filled with tension. ”
Embrace empathy “Listen, and seek to understand. ” 29% OF “LESSONS LEARNED” “Take the time to learn why someone operates they way they do. ” Build trust “Hold yourself and your team accountable. ” 21% OF “LESSONS LEARNED” Don’t go alone 17% OF “LESSONS LEARNED” “Learning small details about someone can have a large impact. ” “Don’t be afraid to ask for help; all of us are smarter than one of us. ”
Seize the Moment Stand firm & Step up Build resilience Speak up & ask questions Show initiative Build confidence Be ready to adapt
42% OF RESIDENCY PORTFOLIO “LESSONS LEARNED” “Failure is a process, not an obstacle. ” Build resilience “Everyone makes mistakes; it’s about not making the same mistake twice. ” “It may not be easy, but it’s worth it. ” “Sometimes you have to take a step back and recognize that you can’t fix everything. ” “How you handle your mistakes is more telling than how many wins you have. ”
42% OF RESIDENCY PORTFOLIO “LESSONS LEARNED” “People want to hear your thoughts; don’t be afraid to speak up. ” “Ask questions. Start with why. ” Speak up “You only get what you have the courage to ask for. Speak up. ” “Ask a lot of questions. There is such a thing as a stupid question, but find someone who will answer those questions for you. ”
Show initiative “Embrace the journey; get in the trenches. Ask for opportunities. ” 33% OF “LESSONS LEARNED” “Push yourself. You have to be uncomfortable to become better. ” Build confidence Be ready to adapt “Bring up solutions instead of just problems. ” 25% OF “LESSONS LEARNED” 12. 5% OF “LESSONS LEARNED” “Don’t underestimate yourself. ” “Flexibility is key. ”
Stay Grounded Keep perspective Stay humble Do what’s right
33% OF RESIDENCY PORTFOLIO “LESSONS LEARNED” “Remember to have fun. ” Keep perspective “Connect back to your ‘why’; it keeps me motivated through challenges. ” “Do not take things for granted. ” “It’s easy to get overwhelmed, but remind yourself to be excited every day for what you get to see and do. ” “When work gets stressful and crazy, it is important to take a breath and remember why I chose this career. ”
Stay humble 25% OF “LESSONS LEARNED” “Be humble; always be ready to learn from your mistakes, and listen. ” “There is always someone out there working harder than you. ” “Know that your work may mean a lot but very little at the same time. Appreciate what you can do, but keep your humility. ” Do what’s right 25% OF “LESSONS LEARNED” “Do the right thing in the right way. ” “Success is how authentically and compassionately I engage in my daily environment. ”
Stay Balanced Maintain balance Care for yourself Manage your time
29% OF RESIDENCY PORTFOLIO “LESSONS LEARNED” “Work will be there in the morning. ” Maintain balance “The secret sauce: Maintain balance, ask questions, and be present. ” “Don’t try to be all things to all people. ” “Be patient; don’t try to fix every little problem. Some things tend to work out on their own. ” “There will never be balance, but if you have your priorities set in your life, balance will come eventually. ”
“Lead yourself well so that you can lead others. ” Care for yourself “Take care of yourself physically, mentally, and 25% OF “LESSONS LEARNED” emotionally. ” “Set realistic deadlines (even if they’re longer than your boss would like) and stick to them. ” Manage your time 25% OF “LESSONS LEARNED” “There will be a lot of meetings. ” “Be intentional with your time and resources. ” // “Take the time to truly dive deep into things that require attention. ”
These lessons have been critical to students’ growth. How can we equip our students to take full advantage of these opportunities and be sensitive to recognize these lessons that will fuel their growth as the next generation of health leaders?
Connecting the Dots Connect to others Relationships // Trust // Communication // Empathy Seize the moment Resilience // Initiative // Curiosity Confidence // Flexibility Stay grounded Perspective // Humility // Values Stay balanced Self care // Time management Competency domains Communication & relationship management Leadership Professionalism Knowledge of the healthcare environment Business & analytical skills
Looking back, Looking ahead “There are many truths of which the full meaning cannot be realized until personal experience has brought it home. ” John Stuart Mill
Improving our vision, Elevating our performance… How might we further align the insights gained from experiential learning with our current teaching? Connect to others Seize the moment Stay grounded Stay balanced
Looking Back, Looking Ahead Thank You! Patrick Shay, Ph. D | pshay@trinity. edu
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