LOOK ONCE CALL ONCE JOURNEY MENTAL HEALTH CENTER

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LOOK ONCE, CALL ONCE JOURNEY MENTAL HEALTH CENTER

LOOK ONCE, CALL ONCE JOURNEY MENTAL HEALTH CENTER

AIM • Increase efficiency of communication after hours between CSP & Crisis staff •

AIM • Increase efficiency of communication after hours between CSP & Crisis staff • With all non-routine support calls, CSP Staff are called after hours for consultation by Crisis Staff • Maintain and work toward more collaborative relationships between the two programs • Decrease hospitalizations

CHANGE • After Hours CSP protocol revised: more concise, located at every Crisis work

CHANGE • After Hours CSP protocol revised: more concise, located at every Crisis work station • CSP contact information/hours located at every Crisis Work station • Awareness that current EHR does not have the ability for CSP staff to edit current Crisis Plan/Crisis Response Plan – Will have this ability with new EHR • Discussion between Supervisors of each CSP and Supervisors of Crisis: get important information to Crisis before end of day by phone, have a plan in place

RESULTS • Survey Question for Crisis Staff: Name Journey’s CSP Programs and hours of

RESULTS • Survey Question for Crisis Staff: Name Journey’s CSP Programs and hours of operation: 55% correct • Survey was given without access to updated reference sheet with CSP Hours/Information • With updated reference page at every work station, all staff can locate specific hours, location, program managers/team leaders of each CSP • Tracking of after hours calls to CSP staff by Crisis: Were these calls warranted? • 13 total after hours calls to CSP staff at home, one call determined by CSP staff to be not warranted

NEXT STEPS • Good collaboration after hours and on weekends between Crisis, police, CSP

NEXT STEPS • Good collaboration after hours and on weekends between Crisis, police, CSP staff and natural supports decreases the likelihood for a consumer to be hospitalized • Ability to enhance, change, collaborate on crisis plans during day time hours so Crisis Staff have a clear path after hours is helpful to the consumer and will be looked at with implementation of the new EHR • Next project to focus on implementation of Crisis Plan with CSP staff and consumer involvement • This plan may be developed within CSP treatment plan • Crisis Plans for CSP consumers are only mandated when consumer is under commitment