LOGO Business Etiquette etket etket prl Etiquette to

L/O/G/O Business Etiquette [ˈetɪket] 商务礼仪

[ˈetɪket ] 礼仪 [ə‘pærəl] 衣服 Etiquette to society is what apparel is to the individual 礼仪对于社会犹如衣着之于个人 句型：A to B is what C is to D 译：A对B而言正如C对D一样 例句： Air to us is what water is to fish Individual 个别的 individual students 个人 the rights and responsibilities of the individual

What should we do? 1. While networking at a reception, you see someone who looks vaguely familiar. You should A. ignore her in case she's someone you should remember. B. pretend to know her, hoping she'll give you clues to her identity. C. ask if she remembers you. D. introduce yourself.

What should we do? 2. A colleague has introduced you to Mr. Brown. His name tag reads "John Brown. " How do you address him? A. Mr. Brown B. John C. Avoid addressing him by name. Address 1）地址 2）演讲或称呼 I heard him address her as darling

What should we do? 3. How do you greet a visitor who has just entered your office? A. Call out a casual greeting and finish your present task. B. Lean across the desk and shake hands. C. Stand to greet him and indicate a chair. D. Let him choose a seat for himself.

What should we do? 4. The cell phone in your briefcase rings in the middle of a training seminar. What do you do? A. Glare pointedly at the person sitting next to you until the ringing stops. B. Run outside as quickly as you can to catch the caller before they hang up. C. Switch off the phone and apologize quietly to those around you, and to the speaker during break. D. Answer the call in a low voice to cause the least possible disturbance.

What should we do? 5. You have received an invitation to a business reception with an important client marked RSVP. You are tentatively scheduled to leave on a business trip that day. You should … A. Ignore the RSVP because you probably can't attend. B. Call immediately and explain the problem, asking if you can RSVP later when your schedule is firm. C. RSVP so you'll have it covered, then don't go if your trip comes through. D. RSVP, then call to cancel at the last minute if your trip comes through. tentatively ['tentətɪvlɪ] 暂时地

What should we do? 6. You are at a business dinner with upper managers and clients. You are served first. What do you do? A. Begin eating. B. Wait until everyone is served to begin eating. C. Wait until the women at the table are served, then begin eating. D. Begin eating only if others at the table give you permission to go ahead.

What should we do? 7. Which is an appropriate holiday gift for Traci to give her new boss? A. A good quality pen B. A subscription to a magazine she knows he or she enjoys reading C. An expensive bottle of liquor D. A funny poster, framed for his or her office subscription 订阅的刊物 poster 海报 frame for 适合

Dialogue 1. Using Phones in a Meeting • (Yoyo goes to Martin to talk about his behavior in a meeting. ) • Yoyo：Martin, can you give me 5 minutes? 优优：马丁，可以抽 5分钟时间我们谈谈吗？ • Martin：Oh, Yoyo. What’s it? 马丁：哦，优优。什么事啊？ • Yoyo：You were using your cell phone to send text messages during the meeting. 优优：开会时你怎么一直在用手机发短信呀？ 手机：cell phone/ mobile phone/ handset/ cellular phone 短信：text message/ SMS/ multimedia message(MMS) 11

• Martin：Anything wrong? Linda was using her cell phone too. 马丁：有问题吗？琳达不也是一直在玩手机嘛。 • Yoyo：She was out of line, too. Don’t you know it’s rude to use cell phones during a meeting? • 优优：她的做法也不对的。你不知道开会期间玩手机是很不礼貌吗？ • Martin：I don't think so. You know what was discussed in the meeting has nothing to do with my project. It’s strange why I should be there. • 马丁：我不觉得。你知道会议上讨论的内容和我的项目没有任何关系的。 1) out of line: 举止不当，please excuse me if I am being out of line 2) It’s rude/implite to do sth 3) Has nothing to do with 与什么无关 12

• Yoyo：Even if you felt it was a waste of your time, you needed to give the meeting and everyone there your full attention. 优优：即便是你觉得是浪费你的时间，你也应该认真听讲。 • Martin：Maybe no one noticed that. • 马丁：或许没人看到吧。 • Yoyo：Several people were aware that you were texting and they were unhappy about it. What if our manager had been there? Would you have done the same thing? • 优优：好几个人都看到了你在发短信，他们有点不高兴的。如果经理在你 觉得会怎样呢？你还会这样吗？ give attention to sth=give sth attention e. g. you must give attention to what you are doing

• Martin：If he had been there, I wouldn’t have dared to do like that. • 马丁：他要是在的话，我肯定不会这样的啦。 • Yoyo：I hope you won’t do that again. • 优优：希望下次你不会这样了。 虚拟语气：与过去事实相反 If had done， would have done If I hadn’t been there, I would have finished my homework

Dialogue Two—A Trip Abroad • (Jack is talking with Yoyo about her trip abroad) • Jack: Good morning, Yoyo. Long time no see! 杰克：早上好，优优，好久不见！ • Yoyo: Good morning, Jack. How was your trip abroad? 优优：杰克，早上好。你的国外之旅如何？ • Jack: Wonderful. You know it’s very exciting to travel around the world and meet different people. Here you are. It’s a small gift for you. 杰克：很不错。你也知道能出去开开眼界、和不同国家的 人打交道很让人激动。给你，这是给你带的小礼物。 abroad 与oversea的区别是前者只能放在所修饰的词的后面，如study abroad/travel abroad, oversea office 不能说成abroad office

• Yoyo: Wow, thank you so much. I envy you very much. I hope there’s a chance for me traveling around the world to enlarge my view. You must tell me everything about your 优优：哇，太谢谢你了。真羡慕你，我也希望能有机会出去长长见识。 trip. 你一定要给我讲讲你的见闻。 • Jack: It’s a long story. But, some Chinese left a very poor impression because of their 杰克：说来话长，不过，有些中国人因一些坏习惯给别人留下了不良印象。 Impress bad manners. Impressive 优优：真的吗？哪些坏习惯？ Leave a … impression on • Enable/encourage/enclose/strengthen/endanger/enrich/widen/deepen/fasten/bro Yoyo: Really? What kind of bad manners? aden/lighten

• Jack: Like spitting in streets, talking too loudly, cutting in line. 杰克：比如在街上吐痰、大声喧哗、插队等等。 • Yoyo: Oh, what a shame! They shouldn’t embarrass 优优：多丢脸啊！他们不应该这样羞辱国人。 China with such behavior. • Jack: Yeah, it’s high time we took measures to get rid of these bad habits and improve our image in the 杰克：是啊，我们应该采取措施纠正这些坏习惯、改善我们在世界上的形象。 world. • Yoyo: Yes, we Chinese are well-known as a nation of 优优：对，中国是闻名的礼仪之邦。现在，在全球化社会，我们应该给 etiquette. Now in the globalized society we should 别人更多的礼貌和尊重。 treat others with more courtesy and respect. Be well-known as 作为。。而出名 It’s (high) time 从句谓语用过去式 Be well-known for 因。。而出名

[ˈɔ: kwəd]笨拙的 • Jack: I also had some awkward behaviors when I was in other countries? 杰克：我在国外也出过洋相。 • Yoyo: oh? Tell me, please. 优优：哦？说来听听 • Jack: You know, people shake hands in different ways. When I went to U. S. for the first time, I shook hands gently. 杰克：你知道，握手有很多种方式。我第一次去美国时， 我握手时用力很轻。 • Yoyo: What’s wrong with it? 优优：有什么问题？

• Jack: Later I found out people there consider a gentle handshake a sign of weakness. Apparently, people there tend to shake hands quite firmly. 杰克：后来，我发现美国人认为没力度的握手是虚弱的象征。显然，他们倾 向于坚定有力的握手。 • Yoyo: I must remember that. What topics can we talk about when we meet Western people? 优优：我要记住这点。和西方人聊天时可以谈论哪些话题呢？ • Jack: The most common topics would include weather, sports, and traveling. 杰克：最常见的是关于天气，体育和旅行。 • Yoyo: Can we ask them personal questions to know more about them? 优优：为了更了解他们，我们能问他们个人问题吗？ • Jack: No, you’d better not. 杰克：千万不要哦。

• • • • 复习重要句型 Trip abroad 出国旅游 做什么事是非常让人兴奋的 It’s very exciting to do sth 羡慕嫉妒 envy 有机会让某人做某事 There is a chance for sb to do sth 拓宽视野 Enlarge view 给某人留下什么印象 Leave a impression on sb 行为习惯 manner 插队 Cutting in line 羞辱 embarrass 是时候做什么事情了 It’s (high) time 从句谓语用过去式 采取措施做某事 Take measures to do sth 因为什么而出名 Be well-known as 全球化的 Globalized

• 复习重要句型 把…当作 consider. . as/ regard…as 私人的 private 私事 privacy

Exercises • • • Task 1 Match A with B. A B Miss Etiquette 1. 礼仪小姐 on the occasion of 2. 值此…之际 in the name of 3. 以……的名义 4. 由衷的谢意 heartfelt thanks 5. 应…的盛情邀请 at the gracious invitation of … look back on; in retrospect 6. 回顾过去 look ahead; look into the future 7. 展望未来 on behalf of 8 谨代表

Exercises • • Task 1 Match A with B. A B on the occasion of arrival of New Year, please 2. 值此…之际 accept my sincere greeting。 have booked a single room in the name of 3. 以……的名义 IJohn Bush On behalf of the Zhuhai government, I wish 4. 谨代表 to express our heartfelt thanks to you for 5. 由衷的谢意 your assistance. at the gracious invitation of our 6. 应…的盛情邀请 government, the US president visited china in 2013

Exercises • Task 2 Translate the following Chinese into English. • 1. 对您的大力协助，我谨代表珠海市市政府表示衷心的感 谢。 On behalf of the Zhuhai Municipal government, I wish to express our heartfelt thanks to you for your gracious assistance. • 2. 我一定向他转达您的问候和邀请。 I'll surely remember to express your greetings and invitation to him • 3. 请留步，不用送了！ I will see myself out, please. • 4. 欢迎多提宝贵意见。 Your valuable advice is most welcome.

Exercises • Task 2 Translate the following Chinese into English. • 5. 祝您 作顺利、事业成功、身体健康、家庭幸福！ Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family! • 6. 我没什么 作经验，请多指教。 I am new to the working world and would appreciate your guidance

Making a presentation Choose one of the following topics on etiquette and prepare a presentation in the class. 1. Seat arrangement when taking a car 2. Introduce people to know each other. 3. Manners in a job interview 4. Answering a phone call. 5. Dress code in the office. 6. Table manners. 7. Handshaking manners 8. Meeting manners 9. Conversation manners 10. Manners in classroom

Extension What is body language？ ◆Body language is actions. ◆Body language is used to express yourself, and communicate ideas. ◆Body language goes with no words. ◆ Body language is actions that can communicate ideas without use of words.

请用英文表达下面手势语 gestures Well-done quiet attention victory stop

Extension Do you Know? Pat someone on the back The person with his left hand on the other’s shoulder is senior in age or higher in social position

Extension Do you Know? He shows no interest in what he is listening to. 对你所讲的内容不感兴趣

Extension Do you Know? If two people stand firmly face -to-face, maybe they’ll fight. 如果两人面对面且两脚牢牢地 站着，就很可能会发生打斗。

Extension Do you Know? She is in a state of anger. 生气的架势

Extension Do you Know? Thumb a ride: hitchhikers usually put their thumb out as cars pass by, indicating that they need a ride. （在美国）要搭顺风车的人通常 翘起拇指表示他要搭顺风车。

Extension Do you Know? Kissing a lady’s hand. It’s the general etiquette used to show respect to honorable women in western countries. 吻手礼：这是西方通行的对尊贵 的妇女的礼节

Extension Do you Know? Shrugging shoulders can express that one is indifferent, powerless or having no secret to conceal. 耸肩：表示无可奈何、无能为 力或已无所隐瞒了。

Extension Do you Know? I am listening carefully 我在认真听讲

Extension Do you Know? I am thinking 我在思考

Extension Do you Know? I am sorry 抱歉

Extension Do you Know? Give me a little time 给我一点点时间

Extension Do you Know? I give up

Cover your mouth with hand • In some Asia countries, it is polite（礼貌的）to cover mouth when you talk or laugh. • In North America, they use it only when they yawn, cough, or sneeze.

Game: bring out the meaning of some words by some postures • • • I am worried I ate too much I am hungry I am sorry I did sth wrong I am so happy I feel so boring I am missing sb I fall in love with sb Threaten sb interested

After-class Task • Send an e-mail to your teacher about the tips of the business etiquette you have chosen.

L/O/G/O Thank You!