Live Chat Over 60 of U S online

Live Chat “Over 60% of U. S. online shoppers prefer Live Chat to have their questions answered prior to purchase. ”† † Source: “Optimizing the e-commerce experience” - e. Marketer, October 2009

Live Chat Quick and Easy Set-up Step 1: Icons & Logo Select your customizable Live Chat icons and chat window Customizable

Live Chat Quick and Easy Set-up Step 2: Link Code Cut and paste HTML code into your website

Live Chat Quick and Easy Set-up Step 3: Done! Chat with your customers Customizable

Live Chat Knowledge Base Set-up and utilize pregenerated responses to increase the efficiency of your chat sessions

Live Chat Reports Review and analyze your chat sessions.

Live Chat Additional Features Ø No downloads or plug-ins Ø Web-based application Ø Customer chat history Ø Ticket search & management Ø Chat survey ØTransfer chat Ø Monitor chat Ø Operator status controls Ø Multi-chat capability Ø Many customizable features

Live Chat To find out more, ask us for details… Only $29. 95 / month / operator www. bamboocricket. com

Inbound Email “Less than 45% of companies surveyed responded to their customer service emails and of those, only 29% responded within 24 hours!”* * Source: “Continued Decline in Email Responsiveness Creates Enormous Opportunity” Hornstein Associates, July 2009

Inbound Email Benefits Ø Increase “actual” delivery rates Ø Customer retention Ø Operational efficiency Ø Time-saving data processing Ø Improved list management Ø Low point of entry cost Ø Easy to use Ø Better / faster customer service communication

Inbound Email The Inbound Email Workflow

Inbound Email How It Works 1. Forward inbound messages to Bamboo Cricket 2. Review and categorize messages 3. Route / respond to customer communications 4. Process data changes

Inbound Email Set-up is simple… 1. Program Evaluation 2. Reply Matrix Development* 3. Application Set-up 4. Turn on Inbound Forwarding 5. Test & Launch! * Defines the business rules and actions for inbound email and data handling

Inbound Email Selected Features Ø Clean and easy interface navigation Ø User-defined custom categories Ø Integrated spam filters Ø Flexible business rules Ø Statistics and Efficiency Reporting Ø Auto filtering of most out-of-office messages Ø Manage emails from multiple domains / business units Ø Ability to “thread” conversations, so any future tickets received are automatically linked back to the original ticket

Inbound Email Selected Features Ø Intelligent “correct” email address detection (instead of postmaster@ address) Ø Various integrated parsing options Ø Seamless data integration options with ESP, CRM… Ø User-defined custom templates, knowledge base and data processing lists

Inbound Email To find out more, ask us for details… From as low as $49. 95 / month www. bamboocricket. com