LISTENING WE HAVE TWO EARS AND ONLY ONE

LISTENING “WE HAVE TWO EARS AND ONLY ONE TONGUE IN ORDER THAT WE MAY HEAR MORE AND SPEAK LESS” - DIOGENES LAERTIUS

THE LYNCHPIN OF COMMUNICATION

n n n The word “LISTEN” has the same spelling as in “SILENT” A disturbed mind will never listen anything Calm undettered

HEARING & LISTENING n n n A MERE PHYSICAL ACT PASSIVE LISTENER n n n A CONSCIOUS ACTIVITY ACTIVE LISTENER HEAR, ANALYSE, JUDGE AND CONCLUDE PROCESS THE FACTS STUDY THE BODY LANGUAGE OF THE SPEAKER

KINDS OF LISTENING n IGNORING n SELECTIVE LISTENING n ATTENTIVE LISTENING n EMPATHETIC LISTENING

PROBLEMS IN ACTIVE LISTENING n DISCREPANCY IN SPEED OF TALKING & LISTENING n DISSIPATED MIND n PARTIAL & SELECTIVE LISTENING n FORMING COUNTER ARGUMENTS n SPECULATION

ONE OF THE BEST WAYS TO PERSUADE OTHERS IS WITH YOURS EARS – BY LISTENING TO THEM - DEAN RUSK

“WHEN YOU ARE LISTENING TO SOMEBODY COMPLETELY, ATTENTIVELY, THEN YOU ARE LISTENING NOT ONLY TO THE WORDS, BUT ALSO TO THE FEELING OF WHAT IS BEING CONVEYED, TO THE WHOLE OF IT, NOT PART OF IT” - JIDDU KRISHNAMURTI

BARRIERS TO GOOD LISTENING n PHYSICAL REASONS n AGE & ATTITUDE n MIND – SET n LANGUAGE n CARELESS LISTENING

GOOD LISTENING n SPEAKER’S PERSPECTIVE n LISTEN WITH THE WHOLE n DON’T JUDGE PREMATURELY n GO BEYOND – SPEAKER’S WORDS n PARAPHRASE THE SPEAKER

COMMUNICATION SENDER RECEIVER ENCODE DECODE INTERPRET ANALYSE

n IN THE END IS THE BEGINNING