LISTENING TO LEARN 0 Listening To Learn 1

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LISTENING TO LEARN 0

LISTENING TO LEARN 0

Listening To Learn 1

Listening To Learn 1

Role Play 2

Role Play 2

Listening is… • An essential part of communication • Not taught in school •

Listening is… • An essential part of communication • Not taught in school • A skill that can be learned 3

Why is Listening a Key Skill of Leadership? Listening is a primary means for

Why is Listening a Key Skill of Leadership? Listening is a primary means for connecting with other people 4

“Seek first to understand, then to be understood. ” —Stephen Covey 5

“Seek first to understand, then to be understood. ” —Stephen Covey 5

Effective Listening 6

Effective Listening 6

Active Listening… • Reflects back • Rephrases and confirms • Is nonjudgmental • Strives

Active Listening… • Reflects back • Rephrases and confirms • Is nonjudgmental • Strives to hear 7

Empathetic Listening… • Is a sincere attempt to understand • Pays attention to more

Empathetic Listening… • Is a sincere attempt to understand • Pays attention to more than just words • Puts the listener in the speaker’s place • Imagines the speaker’s viewpoint • Understands the speaker’s feelings 8

Effective Listening Exercise 9

Effective Listening Exercise 9

Keys to Effective Listening Awareness Adjustments 10

Keys to Effective Listening Awareness Adjustments 10

Role Play: Listening in Adversarial Situations 11

Role Play: Listening in Adversarial Situations 11

Discussion: Listening in Adversarial Situations • Speakers respond to how others listen to them.

Discussion: Listening in Adversarial Situations • Speakers respond to how others listen to them. • Create a productive framework. • Cast conversation in a positive light. 12

Listeners should always strive to create a positive present as opposed to a negative

Listeners should always strive to create a positive present as opposed to a negative past. 13

Giving and Receiving Feedback 14

Giving and Receiving Feedback 14

Tips on Giving Feedback 1. 2. 3. 4. 5. 6. 7. Be helpful Find

Tips on Giving Feedback 1. 2. 3. 4. 5. 6. 7. Be helpful Find out if the recipient is open to feedback. Deal only with behavior that can be changed. Deal with specifics, not generalities. Describe behavior; do not evaluate it. Describe the impact on you. Use an “I” statement to accept responsibility for your own perceptions and emotions. 8. Check for understanding. 15

You can give caring feedback without a good technique, but the slickest technique in

You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring. 16

Tips on Receiving Feedback 1. 2. 3. 4. 5. 17 Seek out feedback. Listen

Tips on Receiving Feedback 1. 2. 3. 4. 5. 17 Seek out feedback. Listen carefully. Listen actively. Listen empathetically. Monitor your emotions.

Consider feedback to be a gift. r: Fo u Yo It truly is one.

Consider feedback to be a gift. r: Fo u Yo It truly is one. 18

Summary Effective listening… • Is a learned skill • Plays a vital role in

Summary Effective listening… • Is a learned skill • Plays a vital role in relationships and problem solving • Is active and empathetic • Can turn a negative situation into a positive one • Is key to giving and receiving feedback 19

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LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN

LISTENING TO LEARN 0 Listening To Learn 1LISTENING TO LEARN 0 Listening To Learn 1
LISTENING TO LEARN 0 Listening To Learn 1LISTENING TO LEARN 0 Listening To Learn 1
Listening Overview Listening Listening vs Hearing Definition AListening Overview Listening Listening vs Hearing Definition A
Developing Listening strategies Listening strategies Listening strategies areDeveloping Listening strategies Listening strategies Listening strategies are
Chapter 4 Listening Skills Listening Skills Introduction ListeningChapter 4 Listening Skills Listening Skills Introduction Listening
LISTENING OBJECTIVES Understand the listening process Develop listeningLISTENING OBJECTIVES Understand the listening process Develop listening
Skim listening Listening for detailed comprehension Listening forSkim listening Listening for detailed comprehension Listening for
Chapter 4 Listening Importance of Listening Good listeningChapter 4 Listening Importance of Listening Good listening
The Power of Listening What is Listening ListeningThe Power of Listening What is Listening Listening
Mindful Listening Mindful Listening Mindful listening helps usMindful Listening Mindful Listening Mindful listening helps us
ACADEMIC LISTENING Listening 1 Using Notetaking Symbols ListeningACADEMIC LISTENING Listening 1 Using Notetaking Symbols Listening
Active Listening Listening Skills Listening for understanding isActive Listening Listening Skills Listening for understanding is
ACTIVE LISTENING PURPOSEFUL LISTENING EFFECTIVE LISTENING KEEP QUITEACTIVE LISTENING PURPOSEFUL LISTENING EFFECTIVE LISTENING KEEP QUITE
Chapter 3 Listening Listening is Important Listening doesChapter 3 Listening Listening is Important Listening does
CHAPTER 3 Listening Listening Hearing physiological response ListeningCHAPTER 3 Listening Listening Hearing physiological response Listening
IS ANYBODY LISTENING What is listening Listening nIS ANYBODY LISTENING What is listening Listening n
Active Listening Reflective listening Listening Orientation Reflective TechniqueActive Listening Reflective listening Listening Orientation Reflective Technique
Chapter 3 Listening Listening is Important Listening doesChapter 3 Listening Listening is Important Listening does
LISTENING SKILLS LISTENING SKILL Listening exercises from theLISTENING SKILLS LISTENING SKILL Listening exercises from the
START LISTENING START LISTENING 3 Objections START LISTENINGSTART LISTENING START LISTENING 3 Objections START LISTENING
LISTENING HEARING VS LISTENING Hearing Listening Physiological ProcessLISTENING HEARING VS LISTENING Hearing Listening Physiological Process
CONTENTS 01 Listening 02 Listening task 03 ListeningCONTENTS 01 Listening 02 Listening task 03 Listening
Listening Overview Listening Listening vs Hearing Definition AListening Overview Listening Listening vs Hearing Definition A
CONTENTS 01 Listening 02 Listening task 03 ListeningCONTENTS 01 Listening 02 Listening task 03 Listening