Listening Skills Objective Explain the Components of the

Listening Skills

Objective • Explain the Components of the Communication Process • Differentiate between Hearing and Listening • Explain the Listening Process • Describe the Types of Listening • Explain the Key Elements of Active Listening • Explain the Methods to Improve Listening • Describe the various Questioning Techniques • Describe the various Listening Styles • Explain the Techniques to Improve Listening Skills • List the Check-list for the Listener • List the Characteristics of Good and Bad Listeners • List the Tips for Effective Listening

Introduction Look at the dialog between George, a project manager and his boss, Steve. George, I need the status update report urgently on the Maxwell Project. What are you busy with? Oh, yes! That’s important too. Delegate the Maxwell project report and finish it by end of today. I am working on the feasibility report of Honeytech Project. Ok, and what about the Honeytech Report? Alright, I will do that. You work on it and finish it as soon as possible. Steve George

Introduction The Next Day… You had asked me to George, where’s the Maxwell You can see clearly thatfinish George wasn’t the Honeytech Status Report? Project. I am finishing really listening carefully. George could also It is nearly have asked questionsthat. to confirm hisdone. understanding oftothe allocation of tasks. Yes, but I had also asked you delegate the Maxwell Report and get it finished by yesterday end of day. How can you be so careless, George? Oh! I am so sorry! I didn’t quite catch that. I am really sorry. I will get someone onto it immediately. Listening skills play an important role, not only in professional life but also in No, it is very urgent. Drop everything you are personal life. Ok. Sorry again. doing and finish that report. I want it on my desk in flat three hours. I have a meeting with the client and I need that report for reporting the progress to the client. Steve Let us learn about listening skills in detail. George

What is Listening? Listening: Implies using the message received Is intermittent Is active Is a learned skill

Listening Process You integrate the message into your frame of reference You focus on stimuli Receive You get the stimuli Select Interpret You attach meanings to stimuli Understand You focus on stimuli Evaluate You judge the merits of the information Resolve

Types of Listening There are two different basic types of listening such as follows: g in n e t s i L e v i Act Passive Let us look at each in detail. Listenin g

Key Elements of Active Listening There are five key elements of active listening that help in actively listening to the speaker. They are: Pay attention Show that you are listening Provide feedback Defer judgement Respond Appropriately Let’s look at each in detail.

Purpose of Listening There are various purposes of listening such as follows: 1 Listening for enjoyment 2 Listening for information 3 Critical listening 4 Precision listening 5 Empathic listening Let us look at each in detail.

Tips for Effective Listening The following are some tips for effective listening: 1 2 3 4 5 6 7 8 9 10

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