Listening Skills Listening is an Active Sport Your

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Listening Skills Listening is an Active Sport!! Your Name

Listening Skills Listening is an Active Sport!! Your Name

“I would make the case that listening is the most important business skill anyone

“I would make the case that listening is the most important business skill anyone could have for working with external and internal clients and providing excellent customer service. ” Lisa Downs, author of Listening Skills Training

“I know you believe you understand what you think I said, but I am

“I know you believe you understand what you think I said, but I am not sure you realize that what you heard is not what I meant. ” (add an image)

My favorite listening quote • Find a quote online that you really like. Include

My favorite listening quote • Find a quote online that you really like. Include it on this slide (with author) • Add an image

A Good Listener… Finish the following sentences: 1. A good listener … 2. A

A Good Listener… Finish the following sentences: 1. A good listener … 2. A good listener … 3. A good listener … 4. A good listener … Add an image

Hearing Vs. Listening • What is the Difference between the two? • What is

Hearing Vs. Listening • What is the Difference between the two? • What is Stephen R. Covey’s 5 th habit of highly effective people, and how does he describe it in terms of listening? • Add an image

How well do you listen? • Type of paragraph explaining how well you think

How well do you listen? • Type of paragraph explaining how well you think you listen. Give two examples to support your opinion. • Add an image

Personal Experience • Tell of a time when your ability to listen was a

Personal Experience • Tell of a time when your ability to listen was a real asset to you. • Tell of a time when you failed to listen and what the result was. • Insert an image

Are they listening? • How do you know if someone is really listening to

Are they listening? • How do you know if someone is really listening to you? • When someone is listening to you, how does that affect YOUR ability to communicate? • List 5 adjectives you would use to describe a good listener. • Insert an image

Are they listening? (cont. ) • How can you tell when someone is not

Are they listening? (cont. ) • How can you tell when someone is not listening to you? • How do you feel when someone should but does not listen to you? • List 5 adjectives you would use to describe someone who is NOT a good listener? • Insert an image

The Best Listener • Who is the best listener you know? • What makes

The Best Listener • Who is the best listener you know? • What makes you feel like they are a really good listener? • Insert an image

Tips for Effective Listening • On the Internet, find two good Web sites that

Tips for Effective Listening • On the Internet, find two good Web sites that have information about how to be a good listener. • List 5 of these tips on slides 15 -19, • Include explanations and pictures on each slide • When you finish, delete the bullet points on this slide and change the layout to “Title only”

Tip 1

Tip 1

Tip 2

Tip 2

Tip 3

Tip 3

Tip 4

Tip 4

Tip 5

Tip 5

Make it Pretty • • Add a design to your slides Proofread and spellcheck…no

Make it Pretty • • Add a design to your slides Proofread and spellcheck…no errors! Delete any placeholders…ex: “Insert a picture” Delete this slide after you’ve completed these steps.

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Chapter 4 Listening Skills Listening Skills Introduction ListeningChapter 4 Listening Skills Listening Skills Introduction Listening
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Chapter 4 Listening Skills Listening Skills Introduction ListeningChapter 4 Listening Skills Listening Skills Introduction Listening
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Active Listening Reflective listening Listening Orientation Reflective TechniqueActive Listening Reflective listening Listening Orientation Reflective Technique
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Active Listening What is active listening l ProcessActive Listening What is active listening l Process
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LISTENING SKILLS LISTENING SKILL Listening exercises from theLISTENING SKILLS LISTENING SKILL Listening exercises from the
Listening Skills Active Listening Groups or Teams ReflectionListening Skills Active Listening Groups or Teams Reflection
Skills Active Listening Active Note Making Ongoing ConsolidationSkills Active Listening Active Note Making Ongoing Consolidation
Listening Skills and Blocks Listening Skills Stop TalkingListening Skills and Blocks Listening Skills Stop Talking
Listening Skills Steps and Skills for Listening UnitListening Skills Steps and Skills for Listening Unit