Listening Skills 1 Importance of Listening Skills In

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Listening Skills 1

Listening Skills 1

Importance of Listening Skills In daily communication we spend our time as follows: •

Importance of Listening Skills In daily communication we spend our time as follows: • Writing 9 percent • Reading 16 percent • Speaking 30 percent • Listening 45 percent 2

Problems with Ineffective Listening • Poor listeners are perceived as less intelligent. • In

Problems with Ineffective Listening • Poor listeners are perceived as less intelligent. • In some careers, life and death situations are determined by an employee’s listening skills. • Ineffective listening costs the company 3

Hearing • Hearing occurs when your ears pick up sound waves being transmitted by

Hearing • Hearing occurs when your ears pick up sound waves being transmitted by a speaker. • Hearing is an INACTIVE, INVOLUNTARY process. 4

Listening • Listening involves recognizing, understanding and accurately interpreting messages received. • Listening is

Listening • Listening involves recognizing, understanding and accurately interpreting messages received. • Listening is an ACTIVE, VOLUNTARY process which requires ENERGY. 5

BARRIERS • Physiological – Hearing Impairment – Speaking-Thinking rate • Environment – Physical –

BARRIERS • Physiological – Hearing Impairment – Speaking-Thinking rate • Environment – Physical – Message Overload • Attitudinal – – Prejudices Pre occupation Casual attitude Egocentrism 6

Goal Setting for Interactive Listening • Identify Objectives – What must I get out

Goal Setting for Interactive Listening • Identify Objectives – What must I get out of this message? – What would I like to get out of this situation? – What should others get out of my listening to them? • Listening Style – Four types of listening: information, enjoyment, evaluation, and feelings • Listening Approach – Four approaches to listening: Discriminative, Comprehensive, Critical, Active 7

Communication Competence: Interactive Listening • Interactive listening is an ongoing, complex, and dynamic process.

Communication Competence: Interactive Listening • Interactive listening is an ongoing, complex, and dynamic process. • Guidelines to becoming an interactive listener: – Motivation & Preparedness – Objective – Talk less – Ask questions – Use nonverbal behavior – Avoid boredom 8

Dismantle Three D’s • Distraction – Focus on the speaker – Take notes to

Dismantle Three D’s • Distraction – Focus on the speaker – Take notes to stay on track • Disorientation – Simply information to its basic level – Focus on main points • Defensiveness – Understand that its not about “you” – Ask objective questions to self about content 9

Improve Listening Skills Challenge: Suggestion: Calling the subject uninteresting Shift for practical information Criticizing

Improve Listening Skills Challenge: Suggestion: Calling the subject uninteresting Shift for practical information Criticizing the speaker’s delivery Concentrate on the Message Disagreeing with the message Hear the person out before judging 10

Improve Listening Skills (cont’d) Challenge: Suggestion: Listening only for facts Listen for main ideas

Improve Listening Skills (cont’d) Challenge: Suggestion: Listening only for facts Listen for main ideas Trying to outline a disorganized talk Be flexible in note taking 11

Tips For Speaker • Empathize • Adjust with delivery • Use Feedback • Clarity

Tips For Speaker • Empathize • Adjust with delivery • Use Feedback • Clarity • Be Interesting 12