Listening Overview Listening Listening vs Hearing Definition A
- Slides: 17
Listening
Overview • Listening – Listening vs Hearing – Definition – A five step listening process – What we know about it – Why is listening so difficult – Steps to better listening – How to help someone listen to you
Hearing vs Listening • Hearing – Physical act of receiving sound – Passive process – No effort • Listening – Selective process – Active process – Takes work
Definition: Listening A selective process of: q receiving, q attending to, q understanding, q Evaluating, and q responding to auditory messages
Five Step Listening Process • Receiving – starts with a sound • Attending to – paying attention to the sound • Understanding – assigning meaning “I get it!” • Evaluating – agreeing or disagreeing • Responding – action (verbal or non-verbal)
What We Know About It • Listening -- the most used communication skill Research shows: • Most people spend 70% of their waking time in some form of communication activity • Of this 70% of communication time: -- 10% is spent on writing -- 15% on reading -- 30% on talking -- 45% on listening
What we know about it, cont. • Listening - least developed of all communication skills. • Failure to listen is costly. • Listening - one of the most valuable skills you can develop. • Listening classes/workshops improve listening skills. • Communication process depends on listening.
Listening Habits Survey Scoring: (20 -100) Almost always = 2 Usually = 4 Sometimes = 6 Seldom = 8 Almost never = 10 Listening Habits Survey by Steil, Barker and Watson 80 or above is exceptional 70 is around average or normal Below 60 need improvement
Listening-Why So Difficult? • Uninteresting topics • Speaker’s delivery, appearance, or voice • Over stimulation by the message • Listening for facts • Outlining everything
Listening-Why So Difficult? Cont. • • • Faking attention Internal and external distractions Avoiding difficult material Emotional words Wasting the speed differential
Steps to Better Listening • Pay Attention – Look at the speaker – Put aside distracting thoughts – Don’t mentally prepare a rebuttal – Avoid environmental distractions – “Listen” to the speaker’s body language
Steps to Better Listening • Show that You’re Listening – Nod occasionally – Smile & use other facial expressions – Note your posture – make it open and inviting – Encourage the speaker to continue with small verbal comments like “yes” and “uh huh”
Steps to Better Listening • Provide Feedback – Reflect back by paraphrasing “What I’m hearing is, ” and “Sounds like you are saying” – Ask questions to clarify certain points. “What do you mean when you say? ” “Is this what you mean? ” – Summarize speaker’s comments periodically
Steps to Better Listening • Defer Judgment – Allow the speaker to finish each point before asking questions – Don’t interrupt with counter arguments
Steps to Better Listening • Respond Appropriately – Be candid, open and honest – Assert your opinions respectfully – Treat the other person in a way you think he or she would want to be treated
Listening Suggestions How to Help Others Listen to You • Be a good listener yourself • Be interesting to talk to • Use good eye contact • Tell the truth • Use the listener’s name regularly
Summary • Listening – Listening vs Hearing – Definition – A five step listening process – What we know about it – Why is listening so difficult – Steps to better listening – How to help someone listen to you
- Discriminative listening
- Importance of listening
- Active listening vs hearing
- Types of listening
- To hear with attention
- Active listening vs hearing
- Listening vs hearing
- To hear with attention
- Headssss
- Listening vs hearing
- Difference between hearing and listening
- Pre while post listening activities
- Pre listening while listening post listening activities
- Hearing on advisement
- Baroreceptors chemoreceptors mechanoreceptors
- Falling action romeo and juliet
- Hearing on advisement
- Hearing personalauswahl