- Slides: 29
HEARING VS LISTENING Hearing Listening Physiological Process Psychological Process Naturally occurring through senses and Skill gained through instruction practice Aware of noise Make meaning out of the noise Reaction Action
LISTENING IS MORE THAN HEARING
STEPS OF THE LISTENING PROCESS • 1 -SENSING Hear noise in one’s surroundings • 2 -RECEIVING Avoid distractions; omit any unimportant stimuli Focus on the message deemed to be important • 3 -INTERPRETING Relate new information to what one already knows Attempt to understand message as it was intended
STEPS OF THE LISTENING PROCESS • 4 -EVALUATING Judge the content of the message when it is understood Is it true or false? Important or not? Helpful or not? • 5 -RESPONDING Use feedback
ROADBLOCKS TO GOOD LISTENING
ROADBLOCKS TO GOOD LISTENING 1. 2. 3. 4. 5. 6. 7. Tune out dull topics Fake attention Yield to distractions Criticize delivery or physical appearance Jump to conclusions Overreact to emotional words Interrupt
ACTIVITY • Class will divide into seven groups - one for each roadblock to listening. Each group should develop a skit that demonstrates the roadblock they have been assigned. The roadblocks can be demonstrated in very obvious or more subtle ways. As you present, don’t tell which roadblock is being demonstrated. After each skit ask the audience to identify which roadblock was demonstrated.
ROADBLOCKS TO GOOD LISTENING 8. Message overload 9. Rapid thought 10. Short attention span 11. Hearing problems 12. Talking has more apparent advantages 13. Filters
• Which roadblocks get in the way of your ability to listen? • How can we overcome these roadblocks?
FIVE WAYS TO LISTEN • Appreciative listening – something we enjoy (music, birds, etc) • Discriminative listening – single out one particular sound from a noisy environment (friend, teacher, etc) • Comprehensive listening – we want to understand • Empathetic listening – encourages people to talk freely without fear of embarrassment • Critical listening – evaluate what you hear and decide if another person’s message is logical, worthwhile, or has value
ACTIVE VS PASSIVE LISTENING • Passive listeners think that the responsibility for successful communication lies with the person doing the talking. • Active listeners play an active role by guiding the talker toward common interests or understandings.
I HAVE A PET AT HOME
OH, WHAT KIND OF PET?
IT’S A DOG
WHAT KIND OF DOG?
IT’S A COLLIE/RETRIEVER MIX
IS IT GROWN UP OR A PUPPY?
IT’S A PUPPY
WHAT COLOR IS IT?
IT’S BROWN AND WHITE
WHY DIDN’T YOU SAY YOU HAD A BROWN AND WHITE COLLIE/RETRIEVER PUPPY IN THE FIRST PLACE?
SPEAKING VS. LISTENING • People speak at a rate of about 125 wpm; we can listen intelligently to 400 wpm. We can listen much faster than we can talk.
USE LISTENING “SPARE TIME” • E for explore. Think ahead of the speaker. • A for analyze. Consider carefully what’s being said; look at it from several angles. • R for review. Take advantage of your spare time to retrace the speaker’s steps. • S for search. Be alert for hidden meanings.
A GOOD LISTENER WILL: 1. Provide encouragement 2. Ask for explanations 3. Paraphrase the message 4. Summarize the message 5. Put it down on paper
Two monologues do not make a dialogue.