Listening and Understanding Types of Communication Verbal Listening
Listening and Understanding.
Types of Communication • Verbal – Listening – Speaking – Reading – Writing
Vocats… • Effective listening avoids interrupting the sender. • To get along better with your co-workers, listen answer questions briefly and positively.
Hu. H? • 1. Hearing vs. listening
2. Effective listening skills • a. Concentration • b. Avoiding distracters • c. Avoiding interruption • d. Asking for clarifying details • e. Giving feedback • Cooperation Openess to divergent opinions
3. Barriers to listening • • a. b. c. d. e. f. g. Interruption Prediction of message Blocking message due to personal views Inability to hear Distracting mannerisms Non-understanding Wandering thoughts
Verbal Communication • An e-mail is a brief written message. E-mails • Using all capital letters in an e-mail message is the same as shouting. • When talking on the phone, speak clearly. • An oral introduction should include an introduction.
Non-Verbal – Has the most effect on understanding of a spoken message. –Gestures –Posture –Facial expressions
Non-Verbal • Commonly: Perfect • Japan: Money
Non-Verbal • Turkey: obscene gesture • Brazil: Good luck!
Non-Verbal • Turkey: You get nothing from me • Commonly: Stop, enough • W. Africa: You have 5 fathers!
Non-Verbal • Turkey: Right wing political party • Commonly: OK • Japan: Five
- Slides: 12