Listening and Speaking Listening Speaking Listeni ng Task

Listening and Speaking

Listening & Speaking Listeni ng Task 1 Task 2 Task 3 Task 4 Task 5 Task 6

Task 1 Mary Jones is booking an air ticket on the phone. Listen to the conversation and correct the mistakes in the following chart. Flight No. / Airline NWA 476 Departure/ Arrival 6: 00 p. m. / 9: 25 a. m. (local time) Destination Sydney Class Business Price Flight Type $346 Round trip Trip

Task 1 Script

Task 2 Listen to a phone conversation and complete the following form. Mr. Wilson 9736218128 7: 30 p. m. on Friday two persons preferable a table by the window

Task 2 Script

Task 3 Listen to the conversation between a passenger and a clerk at the Delta Airline ticket office. Check the box if the information is provided in the conversation. √ √ √

Task 3 Script

Task 4 Listen to a phone conversation and decide whether the following statements are true or false. Then write key words to support your answers. 1. There will be an extra charge if fewer than 18 guests are at the party. 15 True False √ 2. Jeff is calling to reserve a banquet room for the retirement party on December 2. True √ False 3. The restaurant will charge a fee of $15 for the cake brought by the guests. any alcohol not purchased from the restaurant/no extra charge True False √ 4. The restaurant manager will call for confirmation three days before the party. a week True False √

Task 4 Script

Task 5 Listen to the passage twice and fill in the blanks with what you hear. Are you one of those people who are afraid of buying plane tickets online, and would rather call the airlines and talk to a “real live person”? It is understandable that the airlines are over the phone encouraging us to book online rather than________ , because it can save them money and the benefits to the customers can be significant too. Booking online can be _______________ , if done the right way. an easy and rewarding experience

A search for “cheap plane tickets” or similar will bring up dozens of well-known websites. These websites are fairly straightforward to departure and destination city use—you key in your _______________, dates and number of passengers. After a few seconds’ wait, you have your results on the screen in front of you. Check the results carefully as you may have dozens of different flight options to choose from. The cheapest flight option is usually displayed first at the top of the ranging in price screen with successive options ________.

Apart from the actual price, you may want to consider other aspects too, such as the time of day of your flight as well as the all of this can make a huge difference to the airfare dates of travel—_____________________. Sometimes it pays to travel at “inconvenient times” such as early morning or overnight. You can also get a discount on airline tickets by flying on the day of a major holiday.

Task 6 Complete the following mini dialogs with the help of the information given in brackets. 1. A: Please Airlines. May I help you? you have any flights/what flights do you have B: Yes, do____________________from New York to Boston tomorrow morning? (inquire about flight information) 2. A: Do you want aone-way _______ orround-trip ____ ticket, please? (offer ticket types) B: One way, please. 3. A: Good morning, Grand Hotel. Can I help you? B: Yes, I____________ would like to book/reserve a banquet room at your hotel.

4. business or A: Which section would you prefer? Economy _____, ____ first _______ class? (offer types of seat) B: Economy, please. 5. A: I have reserved a table for you at 7: 00. May I have your name, please? the name of Mark Edwards B: Sure. Please bookunder it ______________. (provide name)

Complete the tasks in 12 -4 Extension Activities. Watch the video and complete the tasks in Studio Thertre IV.