Listen to Learn Learn to Listen Presenter John

Self-Perception Can be Delusional Who perceives you as a good listener? • Best friend?

Verbal Listening Assessment How many of you are guilty of: • Criticizing a speaker’s

You Don’t Listen! • What is the #1 complaint your spouse has of you?

What Are the Benefits of Becoming A Better Listener? 1. _______________ 2. _______________ 3.

What Great Listeners Do! • Active listen -- Take notes, eye contact, nod head

Vital Listening Skills • • Clarifying Restating Neutrality Paraphrase

Clarify • “I am not sure I understand…can you please explain? ” • “What

Restate/Repeat “Let me get this rightyou work when you want to work? ”

Remain Neutral • Withholding judgement • Not jumping to conclusions

Paraphrase/Summarize • Tying together key points • “Allow me to summarize…”

Communication ARC of Distortion Sender Receiver Clarify, Restate, Summarize

Use Listening Skills in Reverse • Clarifying • Restating • Paraphrase

Practice, Practice • • Interview partner “Brush with fame” “Hobby or interest” Take 2

Main Communication Barriers • • Distracted by physical environment Pre-occupied Pressed for time or

Main Communication Barriers • • Multiple meaning of words Too many people involved Speaker’s

Info. Blitz 1. Select a topic/chair 2. Give group time to think 3. Set

Question and Answer What questions do you have for me?

Slides: 22

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Listen to Learn, Learn to Listen Presenter: John Graci, President & CEO

How Many of You Have an Open Mind?

How Are You at Listening? A U M G E

Self-Perception Can be Delusional Who perceives you as a good listener? • Best friend? • Your boss? • Significant other?

Verbal Listening Assessment How many of you are guilty of: • Criticizing a speaker’s delivery or mannerisms? • Let emotion-laden words impact you? • Faking attention to the speaker? • Allowing distractions to interfere when listening? • Daydreaming?

You Don’t Listen! • What is the #1 complaint your spouse has of you? • What is #1 complaint kids have of their parents? • What is #1 complaint employees have of their leaders?

Maybe It’s Not Your Fault!

What Are the Benefits of Becoming A Better Listener? 1. _______________ 2. _______________ 3. _______________ 4. _______________ 5. _______________

What Great Listeners Do! • Active listen -- Take notes, eye contact, nod head • Open-minded • Listen to all information -- Do not judge • Be genuinely interested • Understand content versus delivery • Provide feedback or follow-up

Vital Listening Skills • • Clarifying Restating Neutrality Paraphrase

Clarify • “I am not sure I understand…can you please explain? ” • “What did you mean by that? ”

Restate/Repeat “Let me get this rightyou work when you want to work? ”

Remain Neutral • Withholding judgement • Not jumping to conclusions

Paraphrase/Summarize • Tying together key points • “Allow me to summarize…”

Communication ARC of Distortion Sender Receiver Clarify, Restate, Summarize

Use Listening Skills in Reverse • Clarifying • Restating • Paraphrase

Practice, Practice • • Interview partner “Brush with fame” “Hobby or interest” Take 2 minutes

Communication ARC of Distortion Sender Receiver Clarify, Restate, Summarize

Main Communication Barriers • • Distracted by physical environment Pre-occupied Pressed for time or impatient Built in bias Jargon, acronyms Fearful of status Articulation rate

Main Communication Barriers • • Multiple meaning of words Too many people involved Speaker’s charisma Mind wandering Gender Accent Emotional words

Info. Blitz 1. Select a topic/chair 2. Give group time to think 3. Set time limit on how long each can talk 4. Gather ideas one by one until everyone passes--No discussion 5. Bring feedback and prioritize ideas

Question and Answer What questions do you have for me?