Listen 4 Good Overview Presentation to Maricopa Family

Listen 4 Good Overview Presentation to: Maricopa Family Support Alliance February 2019

Agenda • Why Listen 4 Good • The Listen 4 Good Nonprofit Community • Our 2019 Offering • Organizational Spotlights • Q&A’s

The Fund for Shared Insight: Vision Funders and nonprofits are meaningfully connected to each other and the communities and people we seek to help, and more responsive to their input and feedback. Build nonprofit feedback practices 3 Strengthen foundation feedback and listening practices Advance feedback field infrastructure

Listen 4 Good: Signature Initiative of Shared Insight A capacity-building program that enables nonprofits to build sustainable, high quality client-focused feedback loops. 3 217 90 K YEARS IN OPERATION 4 PARTICIPATING ORGANIZATIONS VOICES HEARD

Listen 4 Good Nonprofit Community 217 159 112 59 47 66 46 2017 2018 R 1 Year of Portfolio Entry 5 2018 R 2 Listen for Good Nonprofits

Listen 4 Good Nonprofits by Location

Listen 4 Good Nonprofits by Issue Area Human Services Shelters. Basic Aid Community & Economic Development 43 Out of School Learning 42 Education 42 Outpatient Medical Care 33 Health Other 16 Legal Services, Arts & Culture, Leadership Development, and more 7 Family Services 83

How L 4 G Supports Organizations L 4 G Program Elements 8

Our Impact To Date Self-Reported, Feedback Capability (on Average) At 6 Months Before L 4 G 2. 6 4. 0 Capability was measured across multiple constructs, including nonprofits’ ability to: 2018 Cohort (n=36) 3. 0 4. 0 2017 Cohort (n=57) 2. 9 3. 9 2016 Cohort (n=38) 9 DEFINING FEEDBACK CAPABILITY Source: ORS Impact 6 Month Evaluation of 2016, 2017, and 2018 Cohorts. • Collect and analyze data from clients • Use results to improve programs • Close the loop with clients • Achieve high response rates • Implement surveys with clients at least twice/year

Our Impact To Date Culture, Practices, and Strategy Organizational Culture, Representation, Decision Making L 4 GInspired Changes 10 Program Offerings Program Operations 67% 86% Staff - Client Interactions 70% Source: ORS Impact 12 -Month Evaluation of 2016 and 2017 Grantee Cohorts. Data reflects organizations reporting that they have made changes, or who have plans to make changes at 12 months. New Services 54%

A Period of Experimentation: 2019 - 2020 Goal: Optimize Reflect To optimize the L 4 G tools and resources so they can be most sustainable and high-impact for broad release in 2020. Iterate 11

MFSA Opportunity L 4 G Program Elements June 2019 Online Beta $5, 000 + Paid SM Premium Account 12 Access to interactive website + tools Electronic help resources

Organizational Expectations • Complete application • Sign up for L 4 G website within 1 mos. • Gather client feedback using L 4 G methods and go through five steps • Answer periodic emailed surveys about L 4 G experience (3 mos, 6 mos, 18 mos) 13

Who Is L 4 G Online Beta Right For? • Service organizations that interact directly with clients ü Possess a desire to build feedback loops in 2019 ü Interest in exploring questions of equity, diversity and inclusion ü Interest in adding new measurement lens When to wait? Major operations initiative, fundraising campaigns 14

Next Steps: Getting Started 1. Preliminary commitment today 2. Attend an informational webinar • Feb 28 - 11 am MT • Mar 20 - 11 am MT • Apr 4 - 11 am MT 3. Submit an application by Friday, May 10 15

Questions? Contact(s): Valerie@fundforsharedinsight. org June@fundforsharedinsight. org 16

Spotlight: St. Vincent de Paul works to feed, clothe, house, and heal our neighbors in need. Our Feedback Loop(s): • Family Evening Meal • 107 families (Round 1); 57* families (Round 2, still in process) • Paper surveys dropped in “ballot” box; Spanish and English; gift card incentive • Families wanted homework help and more seasoning • Hired math tutor and added hot sauce to condiment bar • Closed the loop via posters and placemats • Ozanam Manor Residents • 42 clients (Round 1); 44 clients (Round 2); 48 clients (Round 3) • Distributed at weekly resident meeting with “ballot” box; gift card incentive • Residents had concerns about safety and transportation • Obtained a wheelchair-accessible van for transportation. Front-desk security at our new location. 17 • Closed the loop via posters, weekly resident meeting discussion

Spotlight: St. Vincent de Paul How We Benefited • Gave us a written record of feedback, and solid demographics. We had responded to feedback before, but not in a formal way. Surveying resulted in concrete data on who we serve and why they need us. • Amplified the positive effects of our culture. Working on L 4 G and receiving feedback has helped us realize our open-door policy makes our guests feel welcome and overcomes common barriers. 18

Spotlight: Southwest Human Development Arizona’s largest nonprofit dedicated to early childhood development, providing more than 40 programs and services to 135, 000 children and their families annually. Our Feedback Loop(s): • Raising a Reader - 8 week program focused on caregivers promoting early literacy • 83 families (Round 1); 103 families (Round 2) • Paper and pen on-site at last session; Spanish and English • Closed the loop via paper newsletter • Birth to Five Helpline - free telephone-based advice line for families and caregivers providing access to experts on early childhood issues • 725 callers (Round 1); 2000 callers (Round 2) • Survey texted to callers immediately following call; Spanish and English • Closed the loop via electronic newsletter 19

Extra slides 20

The Listen 4 Good Core Survey 1 How likely is it that you would recommend [X organization] to a friend or family member (in a similar situation as you)? 2 What is [X organization] good at? 3 What could [X organization] do better? 4 Overall, how well has [X organization] met your needs? 5 How often do staff at [X organization] treat you with respect? 6 How easy is it for you to get services at [x organization]? 7 How connected do you feel to [y] at [x organization]? 21 Source: Listen 4 Good Question Set, © Survey. Monkey Adaptation of the Net Promoter System℠ (NPS)

Our Impact To Date Interpret data from clients in a way that can inform your work 3. 0 Collect useful data from clients Use survey results to improve organizational programs Achieve high response rates across the set of intended clients Implement surveys with clients at least two times a year 22 Source: ORS Impact 6 Month Evaluation of 2018 Grantee Cohort. 4. 1 2. 9 Analyze data from clients Close the loop with clients after analyzing and interpreting the data 4. 0 2. 6 At 6 Months Average Ability 4. 1 2. 6 4. 1 2. 0 3. 5 2. 6 4. 0 2. 5 3. 8 2. 8 4. 5

Our New Interactive Website 23