LIS636 411 Knowledge Management Taught by Dr Haroon
LIS-636 & 411 Knowledge Management Taught by: Dr. Haroon Idrees To: MLIS 4 th & BS LIS 8 th Semester DLIS, UOS Presentation 4
KM System Testing/Deployment
Quality Assurance �The KM system should meet user expectations. �Performance usually depend on the quality of explicit/tacit knowledge stored in the knowledge base. �For the expert, quality relates to a reasoning process which produces reliable and accurate solutions within the KM system framework. �For the user, quality relates to the system’s ability to work efficiently. �For the knowledge developer, quality relates to: � how well the knowledge source and how well the user’s expectations are codified into the knowledge base.
Knowledge Management System Testing It is required to control performance, efficiency, and quality of the knowledge base Types of testing: �Logical Testing: 1. 2. 3. To make sure that the system produces correct results. Intrinsic: Paper & Pencil based Objective: “ What is. . . ? ”, “How many. . . ? ” �User Acceptance Testing: 1. 2. 3. It follows logical testing and check the system’s behaviour in a realistic environment. Extrinsic: Adequacy of user Subjective: “ What do you think of. . . ? ”, “How well do you like. . . ? ”
Logical Testing Approaches �Verify the knowledge base formation �Verify the knowledge base functionality Attributes �– Completeness : Should be? �– Confidence : Should be? �– Correctness : Should be? � – Consistency : Should be? �– Inconsistency : Should be? �– Redundancy Errors : Should be? �– Reliability: Should be?
User Acceptance Testing Approaches Steps: � � � Selecting a person/team for testing. Deciding on user acceptance test criteria. Developing a set of test cases. Maintaining a log of different versions of the tests and test results. Field-testing the system. Test Criteria � � � – Accuracy – Adaptability – Adequacy – Appeal – Availability – Ease of use – Performance – Face validity – Robustness (Forcefulness) – Reliability – Operational/Technical Test
System Deployment is affected by the following factors: �Technical �Organizational �Procedural �Behavioral
Success factors in KM system deployment �Positive User Attitude & Motivation �Top Management Support �Quality & Ease of Training �Strong Champion �Ease of Maintenance & Upgrade �Trainer Skills �Strong System Commitment by IT Staff �Healthy & Condusive Organizational Climate �Minimal Organizational Politics �Adequate Explanatory Facilities
Post Implementation Review The questions to consider: �How the KM system has changed the accuracy/timeliness of decision making? �How the KM system has affected the attitude of the end users? �Whether the system has caused organizational changes. If so, then how constructive the changes have been? �Whether the system has changed the cost of operating the business. If so, in what way? �How the KM system has affected the relationships among the end users? �Whether the system has affected the organizational decision making process. What tangible results can be demonstrated in this regard?
Post Implementation Review …. Security Issues �The new KM system should provide password/protocol protection �Security procedures should be consistently observed �Access should be restricted regarding the update of the knowledge-base.
- Slides: 10