Lighting Rebate Portal Lighting Rebate Portal Purpose is

® Lighting Rebate Portal

Lighting Rebate Portal • Purpose is to provide incentives to customers during change outs or new construction ® 2

Before The Portal – Customer • • • Customer downloads form from OG&E web site Customer fills out forms and submits to OG&E via email pdf, mail or fax ® Customer does not know rebate amount until notified by OG&E 3

Before The Portal – OG&E • • • Manual entry into spreadsheets off paper forms Manual entry into OG&E database Program managers must do math on rebate Program manager fills out check requisitions by hand ® Tallying totals and roll-ups is difficult and time consuming 4

Overview OG&E Sought a Way To: • • • Allow customer to input lighting data for calculations • Allow uploading and electronic storage of invoices, supporting documents and photos • • Increase the speed of payment to customers/contractors Allow customer to see savings and rebate data in real time Feed data into OG&E database automatically, allowing reliable tracking of k. W and k. Wh savings Increase customer satisfaction

Solution THE SOLUTION = Online Rebate Portal

Demo Site Demo and Functionality

Overview Online and Simplified: • • Majority of the process is online Paper is almost completely eliminated Process is faster and easier Reporting and tracking are enhanced

Process User Chooses Home State New User Registers or Returning User Logs-in User Reviews Prescriptive Measures Worksheet (user can run various scenarios) User Saves Rebate Form for later User Completes & Submits Rebate Form CUSTOMER FACING User can return to see rebate status Admin prompted to review rebate for approval Rebate check issues and mails Admin generates reports UTILITY FACING

Results OG&E Results Using Portal: • Increased customer engagement resulted in: • 35% of total k. W savings for demand portfolio • Actual savings have exceeded budgeted savings in each year of the program • Annual savings have average life of 12 years, for Lifetime energy savings of 152, 416, 473 k. Wh • Client achieved in excess of 100% of the demand energy goals while staying in budget

Results OG&E Results Using Portal: • • • Valuable EM&V tool Customers have remarked about ease of use Significant reduction in admin and management time Rebate request turn-around time reduced by 40% Contractors “very satisfied” with portal/program EM&V Results available here http: //www. directoptions. com/wp-content/uploads/2013/12/OGE -EMV-Commercial-Lighting-June-1 -2013. pdf

EM&V Working Together: • Direct Options (implementer) and Ener. NOC (EM&V) have worked closely together on this project • • Determine specific EM&V needs Implement various EM&V suggestions for improvement Provide administrative access to the web portal for EM&V Create and generate custom reports as needed

Savings By Program OG&E’s 2012 KW Savings by Program

Lighting Rebate Portal • User-Friendly online web application • Paperless process (except rebate checks) “Our commercial lighting customers & lighting contractors love the online rebate portal. It’s easy to use, and has helped decrease the amount of time it takes to process a rebate check. ” -OGE Program Manager “Very impressive” – Ener. NOC, OGE’s EM&V vendor

Discussion/Questions

Contacts Gale Lewis Lead Program Manager OG&E 405 -553 -3163 lewislg@oge. com Pat Niehoff Account Director Direct Options 513 -779 -4416 pniehoff@directoptions. com