Library Staff Training High Tech High Touch Rebecca

Library Staff Training: High Tech & High Touch Rebecca Ranallo Kahl Computers in Libraries April 2008

CCPL stats • • • $68 million budget 1000+ employees 664 employees in SEIU 106 managers and confidential clerical Top ten busiest libraries in the country

Recent training history • 2005 -06 contracted for staff training • Some synchronous learning • New public website with increased staff responsibility

Recent training history • 2007 hired technology trainer • Hired at 32 hours • Full-time within 3 months • In-house technology training • E-learning tutorials

Training today • New intranet • Blended learning • Contracted trainings and workshops

Training today • • • E-learning tutorials online Increased blended learning options Increased 2. 0 ability More hands-on Staff practice & play

Test case • Etime tutorial • • • Employee time and payroll software System upgrade All employees training by online tutorial Sustainable Designed for current staff Useable as an orientation tool for new staff

Training to come • More online tutorials • More interactivity • More staff as technology creators

• Interactive Strategic Planning • Work on interactive modules to stimulate and build enthusiasm with staff • In-person • Online • Integrating data, applications and video

• Second Life • Interaction in a virtual environment • Online chat • Virtual meeting space • Virtual content creation

• Cuyahoga Conversations • • Interactive conversation space Community issues and interests We host the site We manage the conversations

• Revamping Orientation Center • Online modules for • • • Intellectual Freedom Corporate Culture Customer Service Marketing Diversity

Barriers • • • Buy-in Bandwidth Updated technology Union Fear of technology Complacency

Outcomes • • • Deliberate training plans Competency based More working sessions Responsibility for learning More on-demand opportunities