Library Staff Training High Tech High Touch Donovan

Library Staff Training: High Tech & High Touch Donovan Deakin Learning Product Manager Web. Junction

How do you like your coffee?

Market Research Trends • An increase in interest and adoption of online learning • Dissatisfaction for respondents with their own existing Online Learning programs • Barriers to training – Staff time – Expertise – Lack of funding – Technology

Training Methods • Face to Face most popular – In house – Outside contractor • Conferences • Online training from outside source

Online Learning adoption • Majority offer online learning today or will in the next two years. • Methods – Synchronous - Larger budgets – Self paced – All sizes

Blended Learning • Adoption is varied • Not just online courses and face to face • Many libraries using Web 2. 0 technologies

Web-based Staff Training

Formal Training Plans • Majority will in the next two years. • Talent/performance management

Management Content • Leadership and Succession Planning – Management – Supervision • Marketing and promoting library services • Board/Trustee Training

Patron Services Content • User services – Youth – Cultural and Lingual Diversity – Adults • Working with patrons – Difficult patrons – Social Challenges

Technology Content • Information technology • Computer applications and tools • Web 2. 0

Training Budgets • Budgets currently static • Minority see an increase in the next 2 years

Impact and ROI of Training • Morale/job satisfaction • Attendance and evaluation of trainings • Job performance ratings • Improved Library Services

Summary of Findings • Content design needs to fit into existing schedules • Budgets static, projected to increase • Online learning adoption slow, but will grow • Growing awareness and interest for Web 2. 0