Lib QUAL Results What Now Dr Dawn Thistle

Lib. QUAL+ Results: What Now? Dr. Dawn Thistle Director of Library Services Assumption College January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Can we hear you now? Good! January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

PLANNING! + Marketing Plan – Survey – Post-survey activities • It is just as important to publicize the results of the survey as to promote the survey itself • Let your constituents know what you learned and what you plan to do with the information January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Involve Your Staff + Increases their knowledge of users’ perceptions + Increases their buy-in with changes that may be indicated + Many staff were involved in the survey marketing activities, but not all + Hold a Staff Retreat January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Library Staff Retreat July 18, 2006 + + + + + 8: 30 8: 45 9: 45 10: 30 Arrive / Coffee, etc. Librainium GAME “The User is not Broken”; Blogs discussion Lib. QUAL+ Committee report (Group 1) –We’ll draw straws for the order 11: 15 Lib. QUAL+ Committee reports (Group 2) 12: 00 Lunch / Walk the grounds 1: 00 Lib. QUAL+ Committee reports (Group 3) 1: 45 Craft activity -- Making tiles --Come with some ideas for a 4” square, relating to Assumption, Libraries, etc. You can bring a picture, etc. to transfer to the tile if you like. 3: 00 Strategic Initiatives / Budget Planning discussion 4: 00 (4: 30? ) See ya! January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Library Retreat + Lib. QUAL+ Presentations by 3 teams: – Information Control – Library as Place – Affect of Service + All staff were involved January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Lib. QUAL+ Retreat 2006 January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Analyze Your Data + Raw numerical data from the Core Questions, Local questions and demographics + Comments January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Core Questions Summary 674 respondents January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Core Questions: Undergraduate 562 respondents January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Core Questions: Faculty 66 respondents January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Core Questions: Graduate 11 respondents January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Perceived : Desired Service Level (Means) January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

User Groups First Year January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Information Control User Group Gaps January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Associate Professor January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Age Groups—Gaps January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

General Satisfaction S 1 I am satisfied with the way in which I am treated at the library S 2 I am satisfied with library support for my learning, research, and/or teaching needs S 3 How would you rate the overall quality of the service provided by the library? January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Superiority Mean by User Group Affect of Service January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Lib. Qual Comments +297 received (out of 695 surveys) +Major topic areas: –Mostly complimentary about the staff (92 comments described staff as “helpful” + 17 about Larry and/or his jokes!) –Need more hours (34) –Need more computers (23+) –Noise (29) –Need more resources (books, databases) (45) • Business • Sciences • Theology +ATLAS-ti software January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Emmanuel d’Alzon Library Summit + October 4, 2006 January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

Library Summit + Invited Faculty, Administrators and Student Government representatives + Reported on Lib. QUAL+ results + Had DINNER! + Broke into focus groups: – Collections – Library as Place – Access services – Technology + 3 Questions: Like? Dislike? Suggestions for improvement? – Voted for 3 most desired improvements January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

The Assessment Loop Continues + We are now reporting out the results of the Summit + Planning more focus groups + Moving to other forms of library assessment – Information literacy – Collection analysis January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

It’s all about the BUZZ + Lib. QUAL+ data is extremely helpful + BUT—the buzz about the library has been the greatest benefit! January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

THANK YOU! + Questions? + Dawn Thistle – dthistle@assumption. edu January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College