Lib Qual at UAB Lister Hill Library Pat

Lib. Qual at UAB Lister Hill Library Pat Higginbottom Associate Director for Public Services phiggin@uab. edu

2002 Faculty, staff and students of health related schools by email—relied on schools 447 responses 133 comments

2005 Faculty, staff and students in the health sciences schools and the hospital by campus wide email 1, 120 responses 372 comments

Fall 2007 ?

Items with the Highest Desired (Mean) Scores “What the Users Really Want Most” Item Text 2005(2002) IC-2 A library Web site enabling me to locate information on my own IC-4 The electronic information resources I need IC-1 Making electronic resources accessible from my home or office 8. 33 IC-8 Print and/or electronic journal collections I require for my work 8. 33 IC-5 Modern equipment that lets me easily access needed information 8. 32 (8. 25) IC-6 Easy-to-use access tools that allow me to find things on my own 8. 27 (8. 17) IC-7 Making information easily accessible for independent use 8. 23 (8. 16) AS-3 Employees who are consistently courteous AS-5 Employees who have the knowledge to answer user questions AS-8 Willingness to help users 8. 13 8. 37 (8. 22) 8. 35 8. 22 (8. 09) (8. 21) (8. 24) 8. 15 (8. 34)

Items with the Highest Perceived (Mean) Scores “The Users Think We are Doing Okay” Item Text 2005(2002) AS-4 Readiness to respond to users’ questions 7. 61 (7. 57) AS-3 Employees who are consistently courteous 7. 59 IC-5 Modern equipment that lets me easily access needed information AS-8 Willingness to help users AS-5 (7. 60) 7. 57 (7. 12) Employees who have the knowledge to answer user questions 7. 50 (7. 47) IC-7 Making information easily accessible for independent use 7. 48 (7. 33) AS-9 Dependability in handling users’ service problems 7. 43 (7. 33) AS-6 Employees who deal with users in a caring fashion 7. 40 (7. 39) LP-2 Quiet space for individual activities 7. 40 (6. 86) IC-4 The electronic information resources I need 7. 38 7. 55 (7. 22)

Items with the Lowest Adequacy Gap Scores “The Users Think We are Furthest from Meeting Their Desired Expectations” Item Text IC-8 Print and/or electronic journal collections I require for my work 0. 08 IC-1 Making electronic resources accessible from my home or office 0. 13 (0. 04) IC-2 A library Web site enabling me to locate information on my own 0. 16 (0. 50) IC-4 The electronic information resources I need 0. 27 IC-6 Easy-to-use access tools that allow me to find things on my own 0. 28 (0. 49) IC-5 Modern equipment that lets me easily access needed information 0. 41 (0. 35) IC-7 Making information easily accessible for independent use 0. 45 (0. 58) 2005(2002)

2005 Results • • Distributed to library staff Staff training session Posted on library web page Used as a metric for university scorecard • REVIEWED AND IMPLEMENTED CHANGES

Much more emphasis on organization of web page More emphasis on licensing electronic materials Increase marketing/PR activities

Caveats

Questions?