Leveraging Technology for Efficiency and Productivity Mark Chandler

Leveraging Technology for Efficiency and Productivity Mark Chandler Senior Vice President, General Counsel and Secretary © 2012 Cisco and/or its affiliates. All rights reserved. 1

The Best Job in the World • Visionary Leadership • Cool toys • Smart customers • Whole new world © 2012 Cisco and/or its affiliates. All rights reserved. 2

• What Drives Us • Our Department and our Framework • Contrasting Perspectives • Aligning Vision; Strategy; and Execution • Three-Pronged Solution © 2012 Cisco and/or its affiliates. All rights reserved. 3

Enduring Values Ensure transparency and integrity Be change agents Low cost, high quality legal department; leveraging people and technology Partner with our clients © 2012 Cisco and/or its affiliates. All rights reserved. 4

Mission Critical Activities that, if performed poorly, pose an immediate risk Non-Mission Critical Activities that, if performed poorly, do not pose a risk © 2012 Cisco and/or its affiliates. All rights reserved. Context Core Activities that are necessary but not tied to competitive advantage Activities that contribute to competitive advantage Out-task • High-stakes litigation • Reputation • Compliance • HR policy Outsource • HR cases • Smaller litigation • Real estate In-task • Design, build and sell • Business development • Intellectual property rights Self-Service • Routine transaction processing 5

1. 40% 1. 31% 1. 16% 1. 20% 1. 01% 1. 00% 0. 79% 0. 80% 2010 0. 67% 0. 60% 2011 0. 47% 0. 44% 2012 (Pro Forma) 0. 42% 0. 40% 0. 25% 0. 20% 0. 00% Competitor (Larger) Cisco Competitor (Comparable) Competitor (Smaller) Assumptions for FY 12: Cisco Revenue Growth to $45. 7 B Legal Spend of $193 M (COGS and OPEX) © 2012 Cisco and/or its affiliates. All rights reserved. 6

• What Drives Us • Our Department and our Framework • Contrasting Perspectives • Aligning Vision; Strategy; and Execution • Three-Pronged Solution © 2012 Cisco and/or its affiliates. All rights reserved. 7

© 2012 Cisco and/or its affiliates. All rights reserved. 8 8

200 attorneys worldwide 56 additional professionals 7 administrative assistants 17 paralegals 206 primary outside law firms © 2012 Cisco and/or its affiliates. All rights reserved. 9 9

Markets Cultures Languages Laws Territories Policies Finances Customers Technologies © 2012 Cisco and/or its affiliates. All rights reserved. Markets 10 10

Sameer is the South Africa Cisco Legal Team. Johannesburg © 2012 Cisco and/or its affiliates. All rights reserved. 11 11

• What Drives Us • Our Department and our Framework • Contrasting Perspectives • Aligning Vision; Strategy; and Execution • Three-Pronged Solution © 2012 Cisco and/or its affiliates. All rights reserved. 12

More is better “If it ain’t broke” Better is better Prices go up “Somewhere a 26 -yr old” INFORMATION INSIGHT “How always been done” Can’t measure Fear: Cross the line © 2012 Cisco and/or its affiliates. All rights reserved. Prices go down “How can we do better? ” Everything measured Fear: China Competitor 13

Medieval Guilds Not Likely To Survive © 2012 Cisco and/or its affiliates. All rights reserved. 14 14

• What Drives Us • Our Department and our Framework • Contrasting Perspectives • Aligning Vision; Strategy; and Execution • Three-Pronged Solution © 2012 Cisco and/or its affiliates. All rights reserved. 15

STRATEGY VISION Enable the business with productivityenhancing tools, processes, and operating models that maximize attorney efficiency, client-side self-service, and responsiveness to sales operations Extensible platforms to maximize agility One-to-many knowledge dissemination “Service org to a service org” mindset Evolve core competency from “utility makers” to “internal consultants” 2 -4 Years Extend Core v. Context to application layer Build when necessary; favor configuration and deployment Cross-functional data hub Under-promise and over-deliver; keep program commitments 5+ Years © 2012 Cisco and/or its affiliates. All rights reserved. EXECUTION 12 -18 Months 16

STRATEGY • Market adjacencies • Acquisitions • Anti-corruption/due diligence Extensible platforms to maximize agility • Controls • Localization 2 -4 Years • New Cisco entities • Globalization • Complexity • Unknowns … © 2012 Cisco and/or its affiliates. All rights reserved. 17

© 2012 Cisco and/or its affiliates. All rights reserved. 18

© 2012 Cisco and/or its affiliates. All rights reserved. 19

• What Drives Us • Our Department and our Framework • Contrasting Perspectives • Aligning Vision; Strategy; and Execution • Three-Pronged Solution © 2012 Cisco and/or its affiliates. All rights reserved. 20

Tools © 2012 Cisco and/or its affiliates. All rights reserved. Process Culture 21

Tools © 2012 Cisco and/or its affiliates. All rights reserved. 22

Top-Level Capabilities & Tools Self Service Auto-templates Auto letters Tele. Presence Playbook On. Ramp Exchange Web. Ex VAP Light workflow Click Accept Documentum Contract Data Store Search Auto-renew Auto-notifications © 2012 Cisco and/or its affiliates. All rights reserved. 23

Communicate Share Network n E-Mail n Teamware n Blogs and Wikis n Calendar n Instant Messaging n n Group Scheduling n Presence Social Network Analysis n Discussion Forums n Mobile/Wireless n Social Applications n Audio Conferencing n Web Conferencing n Expertise Location n Low Definition Video Conferencing n P 2 P n Syndication (RSS) n Webcasting n Ad Hoc Workflow n High Definition, Immersive Video 1 st Generation © 2012 Cisco and/or its affiliates. All rights reserved. 2 nd Generation 3 rd Generation 24

Communicate n E-Mail n Calendar n Group Scheduling n Discussion Forums n Audio Conferencing n Low Definition Video Conferencing 1 st Generation © 2012 Cisco and/or its affiliates. All rights reserved. 25

Share n Teamware n Instant Messaging n Presence n Mobile/Wireless n Web Conferencing n P 2 P n Webcasting n High Definition, Immersive Video 2 nd Generation © 2012 Cisco and/or its affiliates. All rights reserved. 26

Share n Teamware n Document Management n Instant Messaging n Presence n Mobile/Wireless n Web Conferencing n P 2 P n Webcasting n High Definition Video 2 nd Generation © 2012 Cisco and/or its affiliates. All rights reserved. 27

Network n Blogs and Wikis n Social Network Analysis n Social Applications n Expertise Location n Syndication (RSS) n Ad Hoc Workflow 3 rd Generation © 2012 Cisco and/or its affiliates. All rights reserved. • Legal internal (secure, privileged) • Legal to internal client (secure, privileged) • Legal to firm (privileged) • Legal to peer departments (open) 28

Process © 2012 Cisco and/or its affiliates. All rights reserved. 29

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© 2012 Cisco and/or its affiliates. All rights reserved. 31 31

Culture © 2012 Cisco and/or its affiliates. All rights reserved. 32

© 2012 Cisco and/or its affiliates. All rights reserved. 33

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