Levels and Functions of Management Top Management Board

Levels and Functions of Management

Top Management • Board of directors • CEO (Chief Executive Officer) • MD (Managing Director) • Main authority • Manages goals and policies and sets strategic plans • Responsible to shareholders for business performance

Middle Management • Branch managers • Departmental managers • Report to top management • Responsible for organisational and directional functions • Execute the plans the Top Management make

Lower Management • Aka supervisory/operative level • Concerned with directing and controlling functions • Assigning jobs, guiding and instructing workers • Responsible for quality and quantity • Solve issues with workers

UNIT 2: MANAGEMENT TASKS • PLANNING • ORGANISING • LEADING • CONTROLLING

Planning • Strategic plans: meet broad goals of an organisation. Long term. • Tactical plans: more specific and functions. Deal with people and actions to take to be a success • Operational plans: carrying out tactical plans successfully. Short-term plans

Organising • Step after planning • Giving tasks to different people/groups so goals can be achieved • People/groups co-ordinate together to get the work done effectively

Leading • Gives direction to activities • Deciding on goals • Giving orders • Checking quality of work done • Steps to improve it • Motivating employees • Dealing with conflict • Requires certain skills, not everyone is a leader

Controlling • Delegate: • Hand over responsibility for a task to someone else • Management sets control systems to make sure business runs effectively • Makes it easier to measure and regulate performance

• Controls systems must be in place in • Physical resources (taking inventory, checking quality and equipment) • Human resources (employing right people, giving in-training) • Information through market surveys • Financial Resources controlled through budgets

Activity 3. 1 Page 172

Activity 4. 1 Page 175

Management Styles • Autocratic: controls everything, no questions from employees, no growth, employees don’t feel trusted, can become unproductive • Permissive/free-rein: employees can do their own thing. Could cause insecurity, lack of direction and unproductive workers • Democratic/participatory: mixture of prev. two styles. Productivity is high.

Revision Activity 13 Page 178