Level 3 Diploma in Business Administration Power Point
Level 3 Diploma in Business Administration Power. Point presentation Unit 333 (M&L 11): Manage team performance Team communications © 2015 City and Guilds of London Institute. All rights reserved. 1 of 14
Level 3 Diploma in Business Administration Aims and objectives The aim of this lesson is to: • provide learners with the knowledge on how to manage communications within a team. The objectives are for you to: • understand how to explain to teams the lines of communication and levels of authority • understand how to communicate individual and team objectives, responsibilities and priorities • understand different communication methods that are appropriate to the topics, audience and timescales. © 2015 City and Guilds of London Institute. All rights reserved. 2 of 14
Level 3 Diploma in Business Administration Re-cap – Priorities and system changes • Monitoring • Task method • Work allocation – BALM • Timescales • Equipment and supplies • Training • Team improvement technique © 2015 City and Guilds of London Institute. All rights reserved. 3 of 14
Level 3 Diploma in Business Administration Communication – Why? Communication to employees is vital to any organisation or team for effective team performance management. Communication with employees will: • gain commitment • empower • team work • coaching and mentoring • improve motivation and team skills • leadership. © 2015 City and Guilds of London Institute. All rights reserved. 4 of 14
Level 3 Diploma in Business Administration Communication techniques Organisations will use different communication techniques with their employees, this will be dependent on different factors: • Locations – the geographic spread of the employees • Complexity of information • Organisational practice • Feedback © 2015 City and Guilds of London Institute. All rights reserved. 5 of 14
Level 3 Diploma in Business Administration Effective communication For communication to be affective it must be: • Given at the right time • Clear and specific • In a language that can be understood by the receiver • Overcome barriers © 2015 City and Guilds of London Institute. All rights reserved. 6 of 14
Level 3 Diploma in Business Administration Feedback Effective communication is confirmed by the recipients providing feedback that the information provided was understood. © 2015 City and Guilds of London Institute. All rights reserved. 7 of 14
Level 3 Diploma in Business Administration SMART objectives When communicating any objectives they must be: • Specific • Measurable • Achievable • Relevant • Time-bound © 2015 City and Guilds of London Institute. All rights reserved. 8 of 14
Level 3 Diploma in Business Administration Types of communication Organisations will use different types of communication to inform their employees: Verbal • Team meetings • Individual interviews Non-verbal • Posters • Written contracts • Written policies • Risk assessments • Safe system of work © 2015 City and Guilds of London Institute. All rights reserved. 9 of 14
Level 3 Diploma in Business Administration Lines of communication are employed: • for an effective internal communication • for employees to understand who they need to speak to • to prevent managers from being inundated with information. © 2015 City and Guilds of London Institute. All rights reserved. 10 of 14
Level 3 Diploma in Business Administration Organisational communications Team Leader Section Head Team Leader © 2015 City and Guilds of London Institute. All rights reserved. Team Member 11 of 14
Level 3 Diploma in Business Administration Summary • Why communicate • Effective communication • Feedback • SMART • Types of communication • Lines of communication © 2015 City and Guilds of London Institute. All rights reserved. 12 of 14
Level 3 Diploma in Business Administration Assessment © 2015 City and Guilds of London Institute. All rights reserved. 13 of 14
Level 3 Diploma in Business Administration Any questions? © 2015 City and Guilds of London Institute. All rights reserved. 14 of 14
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