Level 2 Diploma in Business Administration presentation Power
Level 2 Diploma in Business Administration • presentation Power. Point Unit 240 (M&L 2): Develop working relationships with colleagues Handout 2: Effective working relationships © 2014 City and Guilds of London Institute. All rights reserved. 1 of 8
Level 2 Diploma in Business Administration Team dynamics The personality styles of those in the group and how they gel together. The role each has and the understanding of these individual roles in relation to others in the team. The way the office is laid out, eg screens dividing teams into two. The tools and technology in use. The organisational culture. The processes/methodologies/procedures being used. © 2014 City and Guilds of London Institute. All rights reserved. 2 of 8
Level 2 Diploma in Business Administration The role of good working relationships • meeting deadlines and targets • motivation • sharing workloads • support and advice. © 2014 City and Guilds of London Institute. All rights reserved. 3 of 8
Level 2 Diploma in Business Administration Develop good working relationships • • co-operation courtesy openness loyalty and friendship feedback trust consideration. © 2014 City and Guilds of London Institute. All rights reserved. 4 of 8
Level 2 Diploma in Business Administration A poor working relationship with others can occur when you: • • work in or create a culture of blame or criticism are self-opinionated or dictatorial to others in the team argue openly with others don’t work as hard as the others or leave others to do all the work having them feel they are being taken for a ‘mug’. © 2014 City and Guilds of London Institute. All rights reserved. 5 of 8
Level 2 Diploma in Business Administration Purpose of team meetings • Consultation – to seek out the ideas and opinions of all the team members. • Monitoring – to monitor progress towards targets and deadlines. • Decision-making – to arrive at a decision as to action or a way forward that is acceptable to the whole team. • Problem-solving – to gather ideas for acceptable solutions to any problems that may arise. © 2014 City and Guilds of London Institute. All rights reserved. 6 of 8
Level 2 Diploma in Business Administration Benefits of the team meeting regularly • • information exchange of ideas time saving understanding commitment consensus organisation targets. © 2014 City and Guilds of London Institute. All rights reserved. 7 of 8
Level 2 Diploma in Business Administration Summary Three key areas that contribute to good working relationships: • responsibilities • attitude • communication. © 2014 City and Guilds of London Institute. All rights reserved. 8 of 8
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