LESSONS LEARNT AND 2019 RESPONSE PLAN WORKSHOP Maiduguri

LESSONS LEARNT AND 2019 RESPONSE PLAN WORKSHOP Maiduguri, Nigeria Friday, December 7, 2018

3. CCCM & Shelter/ NFI sector commitments on AAP • Established two way communication with beneficiaries, • Information helpline ( Inter-agency call centre) to provide information and record complaints, • AAP including Communication with Communities (Cw. C) & Complaint and Feedback mechanisms (CFMs) reflected in partnership agreements/ reporting, • Portion of funding designated for establishment of CFMs, • Sensitization on Rights based assistance, • AAP messages integrated in all existing information provision, • AAP/CWC focal persons in all regions, • For project appeals, AAP reflected as scoring criteria in HRP, • AAP/ PSEA training for all field staff conducted. 2

Shelter/NFI discussion Thematic • Challenges • Lessons learnt • Logistics/ procurement • Community engagement/ AAP • Vulnerability reduction Lessons Learned Good Practices 1. Community involvement in land selection - Land assessment with the affected population prior to delivery of shelter assistance. - Continuous advocacy through the sector (engagement with the government and responding agencies 2. Use of local means of Measurement

DMS/CCCM discussion thematics CHALLENGES AND LESSONS LEARNT • Reception management • Site facilitation and camp management support • Site upgrade and decongestion • Fire management • Community participation and engagement • Feedback Mechanism