Lessons Learned System Ali H AlSaeed IAGID Purpose

Lessons Learned System Ali H. Al-Saeed IAG/ID

Purpose Increase awareness and utilization of: • Lessons learned process • Lessons learned database 3

Why Lessons Learned System? • ID Mission: “To pursue operational excellence through implementation of integrated quality systems that focus on preventing problems and assure the reliability, efficiency and extended life of facilities. " 4

Typical Quality Costs of Organizations* Type ~% Prevention Costs: Quality Planning, Process Control, Quality 5 assessments, Supplier quality evaluation, Training, etc. Appraisal Costs: Receiving inspection & testing, In-process 15 inspection & testing, Final inspection & testing, Product quality assessments, Calibration of Inspection and Test Equipment, etc. Failure Costs: Scrap (labor & material), Rework, Failure analysis, 80 Re-inspection & testing, Return material, complaint adjustment, etc. Total 100 *Source: J. M. Juran & F. M. Gryna, Quality Planning and Analysis 5

Lessons Learned Definition Knowledge gained from experience, successful or otherwise, for the purpose of improving future performance 6

Lessons Learned Objectives Improve projects’ quality performance through: Ø repeating successful actions & decisions Ø avoiding repetition of mistakes Ø assisting project Quality Planning process Ø encouraging improvements in work processes Ø help to integrate project’s stakeholders 7

Agenda • Introduction • Lessons learned process • Lessons learned database demo • http: //pscd. dha. aramco. com. sa/divisions/BPT/LLD • Writing lessons learned • Implementing lessons learned 8

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Agenda • Introduction • Lessons learned process • Lessons learned database demo • Writing lessons learned • Implementing lessons learned 10

Writing Lessons Learned • Objective • • Stand-alone document Easily understood by others Implementable recommendations Widespread application to others • Pitfalls • • • Generalities are not helpful Do not assign blame Violation of a standard is not necessarily a lesson learned 11

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Life Cycle of a Lesson Learned • Experience a problem or success • Identify, write, and submit lesson learned • Review by lesson learned review team • Publish in lessons learned database • Incorporate lesson learned into normal practices • Remove lesson learned from database (to archive) 14

Agenda • Introduction • Lessons learned process • Lessons learned database demo • Writing lessons learned • Implementing lessons learned 15

Implementing Lessons Learned • Project leader assigns value & allocates time to LL activity • Include LL implementation on plan • Perform systematic review of LL database and select applicable lessons • Assign single-point responsibility for implementing each selected lesson • Implement selected lessons learned • Provide feedback to LL system 16

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Implementing Lessons Learned– Cont • Minimal investment of your time is required • High potential benefits 18

Lessons Learned Future Improvements • Collect lessons learned from selected areas every two months. • One day session with the leadership of the area targeted. • Use the same workshop process currently used to collect LL. • Subscription of the database could also facilitate sharing of LL. 19

Conclusion • Lessons learned will help your project • Write and Submit your lessons learned to help improve S. Aramco’s projects • Arrange for a Collection Workshop to finalize your lessons learned • Effectively Communicate Lessons Learned • Contact Lessons Learned Team for lessons learned assistance Ø Ø Ali Al-Saeed – 873 -6023 Eric Richter – 874 -6632 20

Closing Thought for the Day Knowledge that’s un-used is like fuel that’s un-burned. It has potential -- but no power. 21

Thank you, Saudi Aramco Project Inspection Division